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Custom Water Refining

Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace, Water Treatment & Purification System Installation and Replacement,

About us

Terry Lawrence of Custom Water Refining in North Las Vegas has been installing water treatment systems in the Las Vegas area since 1976 and we're soft water exchange tank company in Clark County and surrounding. We've has been using the Nimbus Water Systems equipment for 21 years. "The water in my area has a lot of hardness and high TDS and it's tough on water treatment systems. We have a range of equipment to deal with the problems including whole house treatment, softeners and the Nimbus drinking water systems." "We install the Nimbus Sierra and the Nimbus Cascade in a lot of new housing, most recently for Pardee Homes. These systems are offered as upgrades to the new homeowners and people are really happy to have good drinking water from the minute they move in" says Terry. In addition to installing systems in new homes, Terry's business also extends to light commercial treatment and has water treatment systems at the Wynn Las Vegas, Caesars Palace, the Las Vegas McCarran airport and many local Starbucks stores. Custom Water services the Las Vegas, North Las Vegas and Henderson communities as well as most of southern Nevada and southern Utah. locally owned & operated.

Business highlights

57 years of experience

Services we offer

Water softening, conditioning, purification & refining.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.616 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
6%
3
6%
2
0%
1
6%
Showing 1-16 of 16 reviews
Donna A.
Jan 2021
5.0
Yes, I recommend this pro
$500
Terry was the best

Elizabeth P.
Sep 2020
5.0
Yes, I recommend this pro
$117
It was great.

Sydney N.
May 2020
5.0
Yes, I recommend this pro
I've been wanting soft water for a while now and I am glad that I found this company. The owner was very friendly and very informative. I would highly recommend this product and company.

Kevin D.
Apr 2020
5.0
Yes, I recommend this pro
Quality product, very professional and friendly--I would highly recommend to anyone looking for a reverse osmosis and/or water softener. A+++

Kara H.
Apr 2020
5.0
Yes, I recommend this pro
I have been with Custom Water Refining for years. At first they took care of all mine and my mothers RO needs and now they handle my entire home purification needs. It couldn’t be easier, they come and replace the tank and I enjoy all the great quality water! Always on time, always dependable service and we just adore the Service man who comes to replace our tank! Trust worthy, honorable and caring...all the things I value in a company especially when they come to help my mother. Senior friendly company.

Karen M.
Apr 2020
5.0
Yes, I recommend this pro
They were punctual and very knowledgeable. High quality product and top notch, friendly service. They were amazing and would recommend to anyone looking into getting a RO or water softener.

Cassandra S.
Apr 2020
5.0
Yes, I recommend this pro
Fantastic service!!! First of all Terry Lawrence has a great personality! He is very knowledgeable! He installed quickly! And we are very happy! Best service possible!!! Call Custom Water Refining!!!

Joan B.
Mar 2020
5.0
Yes, I recommend this pro
We have a friendly driver that replaces the tank every two weeks to keep our water soft. We don't have to carry salt bags or do any work. The cost is reasonable and it's such a great service. We save money on the detergent and no scaling on the shower doors. One word would be "convenient". The filtered water from our sink gives us an endless supply of clean water to drink. We recommend especially if you are a senior citizen and can't carry those bags of salt.

Nathan N.
Mar 2020
5.0
Yes, I recommend this pro
What an excellent service! We get a soft water tank delivered and exchanged every two weeks for continuous soft water and we also rented a Reverse Osmosis unit to fit under our sink to purify the water. No more lugging salt to and from the store and no more plastic water bottles. I would highly recommend. They do all the work.

Tim C.
Mar 2020
5.0
Yes, I recommend this pro
The appointment was made two days after I called. Terry arrived even early. He was fast, in and out in no time. I love my new RO system. Paid exactly what they said it would be. I would definitely recommend them.

BROOKE W.
Apr 2013
3.0
He scheduled and then forgot the apppointment.

Sheila S.
Oct 2012
5.0
Yes, I recommend this pro
$532
see above, please

Theodore H.
Sep 2012
4.0
Yes, I recommend this pro
$36
Excellent at the start, but now 10 months into their service I never know when I am going to get serviced. It is $36 per month for the softener bottle to be changed twice a month. Beats the h*** out of changing salt in my own system. They seem to have a communication problem with their clients.

Theodore H.
Jan 2012
5.0
Yes, I recommend this pro
$32
He has got a garage door opener and he opens it and we don't even know that he is here. I was thinking of buying a soft water system but my neighbor told me that it would cost $400-500 for such a system and that this guy would do everything for $30 a month. I went with him and there is no hassle, no mud and no fuss. I like this way better than buying a soft water system. It may pay for itself in 4-5 years, but so what, since I am not buying salt and spending an hour changing the salt out. It is absolutely great. He did the plumbing work for free and I just pay the monthly charges. He will come out and install his system for free.

Theodore H.
Nov 2011
1.0
$36
Overall - excellent service and no extra charges. No high pressure sales and an enjoyable experience. He explained in detail what he was doing and how it works. Very simple. But after 6 months = hahahahah = tru to get a tank replaced = his service is a joke!!!!
Response from Custom Water Refining
"In order to create a seamless delivery system we would need access to his garage, as that is where the tank is delivered. Mr. [Member Name Removed] refused to give us access to his garage, and therefore we were unable to deliver his tank. There would have been no disruption of service had we had access and Mr. [Member Name Removed] was very aware of this from the beginning. Also, this was 9 years ago."

Patrick G.
Apr 2010
5.0
Yes, I recommend this pro
$182
He also installed a RO system. He couldn't have been better! He was very professional and reasonable.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Custom Water Refining is currently rated 4.6 overall out of 5.

Custom Water Refining accepts the following forms of payment: CreditCard

Yes, Custom Water Refining offers free project estimates.

No, Custom Water Refining does not offer eco-friendly accreditations.

No, Custom Water Refining does not offer a senior discount.

No, Custom Water Refining does not offer emergency services.

No, Custom Water Refining does not offer warranties.