Zerorez Carpet & Tile Cleaning
About us
Cleans like NO other carpet cleaning company in the country. Cleans ONLY with our patented exclusive Empowered WATER system. All Natural, Green, no toxic or harsh chemicals ,safe for children, pets, allergy sufferers. No residue cleaning, carpets dry quickly, stay cleaner longer, all master technicians are background checked, bonded, company employees. We will make you a Raving Fan of Zerorez Las Vegas!
Business highlights
21 years of experience
Services we offer
Carpets, air ducts, all surface GREEN cleaning and air., granite, hardwood flooring, leather, marble, showers, tile, upholstery
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.562 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 8% | ||
| 3% | ||
| 2% | ||
| 6% |
Showing 1-25 of 62 reviews
Pat A.
Sep 2023
This is a followup to my prior review. Zerorez offered a $50 convenience fee through the Better Business Bureau. I responded that because there was a time lapse, I felt that half the cost of the glass panel (no labor) would be acceptable. They had the audacity to respond that I never told them what the cost would be and then challenged the BBB, so they closed the case. But hey, the membership fees are paid by businesses, right? For the record, a glass panel repair in 2014 cost me a little over $600. I have the receipt. So Zerorez could have settled this for $300 in today's cost (at minimum but I would have accepted that). Zerorez chose to make me expendable. Bought and sold for the cost of cleaning two small cleaning jobs. Sad. They do NOT make things right! Neighbors beware!
Pat A.
Sep 2023
Used Zerorez in June 2023. The technician did not report a problem. Yesterday, I found a star shaped wound with a streaked crack behind where a silk plant had hidden it. Realizing that it is now three months out, I expected some sort of mediation with Zerorez for the glass repair. Martha was unsympathetic and rude, asking me if I ever enter the room and adding that I should have reported it sooner and my home settling could have damaged the glass. Well I would have liked to! They absolutely do not live up to their motto of making it right! The company was very unprofessional and accusatory. I have no reason to try to put something over on them. I just want the company to work with me to fix my armoire!
Kathryn B.
Aug 2019
I haven't shampooed (or had shampooed) carpets in decades. Water is bad; dry or chem cleaning is good. So, even though I was vacating a rental house, I hired Zerorez to clean the carpet. It looks great! I did have to pay an extra $90 to clean a mess my cleaning lady made when she spilled toilet bowl cleaner on the carpet. She rubbed and rubbed (NEVER rub; dab!) and added water, hoping to fade the blue. Oy vey! So, it cost an extra $90 to ensure that got out but I went over today and checked -- it's out. EZ to make the appointment. The man whose name I now forget showed up early; called to see if that was OK. He was polite and respectful. One price surprise: I had been quoted a price for three bedrooms. One bedroom had a walk-in closet; there is an additional charge for walk-in closets. I should have been asked that question on the phone when I made the reservation. Not a huge deal, but a point for future consideration by the Booker. Seems Zerorez cleans things other than carpets. Who knew? Good experience. When the carpet in my own new home is ready to be cleaned, I will definitely call Zerorez. BUT the best thing to do for carpeting is to vacuum it daily and have it cleaned infrequently. When you do, do NOT shampoo it; call Zerorez.
Scott K.
Apr 2018
Stains in carpet were not removed. $456.00 is way too much for not removing the stains. I could have bought new carpet for that much money. Horrible job. You should tell customers that you cannot get stains out and if you don't, lower the price. Horrible job.
Amber C.
Sep 2017
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Laymoyne B.
Sep 2017
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Susan B.
Aug 2017
Fantastic!
Linda L.
Aug 2017
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Sue D.
Aug 2017
Excellent job cleaning carpets. They explained what they were going to do. They made recommendations based on the look of the carpet. They got out an old stain from my recliner that I did not think could ever get out.
SHIRLEY T.
Jul 2017
Anyone I use, I will give them an A. I think they are good. There were no stains left behind after they left.
Linda C.
Jul 2017
It was fine. This was the first time but we will definitely call them again.
Linda L.
Jul 2017
After Talon got done, the stairs were clean and restored! Also, the guest room carpet looks absolutely new, and the fibers do not feel "crispy," which they tend to when different companies' products are used. Talon also called us half an hour before arriving, and showed up promptly and early in the day as we requested. He represented Zerorez very professionally. I will never call anyone for carpet again except Zerorez.
Yvonne M.
Jun 2017
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Henry M.
Apr 2017
Absolutely wonderful product. Only cleaning service that managed to get the Las Vegas road black out of our carpets and we've tried them all: chem-dry, Stanley steemer, etc. Technicians were two of the nicest, most polite and professional people I've dealt with. Only negative was my experience with the dispatcher (believe name was Karen); she was incredibly rude and hasn't the slightest notion about customer service. I'll definitely use Zerorez again, but the technician gave his personal cell so I don't have to deal with dispatch ever again. Now THAT'S the way to reach out, promote customer loyalty, and ensure repeat business!!
Susan P.
Apr 2017
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Derek H.
Apr 2017
They did an awesome job. Carpet looks brand new!
Mary E.
Mar 2017
We use Zerorez Carpet & Tile Cleaning quite often. They were here about 8 months or so in July of 2016. It normally costs $100. Normally two people come to complete the service. I would guess that it takes them right at an hour to complete the work. The workers are nice guys. They have good employees. They leave the area sort of kind of clean when they are finished.
Alberta H.
Mar 2017
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Doreen M.
Feb 2017
They did a very good job with the carpets.
Carol D.
Jan 2017
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Ruth S.
Dec 2016
I was completely dissatisfied with them. I had to have my carpets redone before I sold the house. I don't know what they did with the carpet, but it had a horrible odor. I don't have pets, and it wasn't too old. It looked worse after they cleaned it than before. The price was quite hefty. I wanted to get something done right, and it wasn't done right. It had a chemical odor that wouldn't leave the house. The couple that bought the house had a baby, and I didn't want the baby crawling around with that chemical odor. I had it done again by another company. They were not good and I was not happy about that. I would never use them again, and I'm surprised that they are still in service. Maybe it was just a bad day for them.
Response from Zerorez Carpet & Tile Cleaning
"Thanks for the feedback! I pulled up your invoice from 8/11/15. The total charge for work in your house was $182 for 5 rooms and a hallway. Was service performed on 12/15/15 from a different company? We have some competitors in town that try to impersonate Zerorez, and we have had some customers fall for their scams. We strive to deliver excellent results, every time! If you ever feel like we don't meet your expectations feel free to give us a call. We are more than willing to come back and address any issues and try to figure out what is going on within 30 days of service. Advising us a year later makes it difficult because a lot can happen on a carpet and in a house within a year. Odor's can be tricky. There can be 2 to 3 reasons why there is a chemical odor in the house such as have the walls been painted recently? What previous carpet cleaning process has been used in the house? What types of spotters have been used in the carpets. 90 to 95% of the time The Zerorez process will fix those issues. In some rare instances it could require more expertise, which Zerorez has on it's team, to figure out what is going on and try to help put a plan together to fix it. Your experience doesn't seem like the Zerorez cleaning experience. Give us a call if you have any questions, and ask for Brad! Thanks!"
Ralph M.
Dec 2016
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Rick C.
Dec 2016
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Kristen G.
Sep 2016
This job was a fail. Pet stains still showing and had 2 appointments with them and they both were late...3hrs and 2 hrs respectively. I am in the home rental business and have not seen a company operate like this. Complete disregard for time and energy.
Alisa M.
Sep 2016
unknown
Licensing
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FAQ
Zerorez Carpet & Tile Cleaning is currently rated 4.5 overall out of 5.
Zerorez Carpet & Tile Cleaning accepts the following forms of payment: CreditCard
Yes, Zerorez Carpet & Tile Cleaning offers free project estimates.
No, Zerorez Carpet & Tile Cleaning does not offer eco-friendly accreditations.
No, Zerorez Carpet & Tile Cleaning does not offer a senior discount.
No, Zerorez Carpet & Tile Cleaning does not offer emergency services.
No, Zerorez Carpet & Tile Cleaning does not offer warranties.