Window Bright Window Cleaning

Overall I think they did a great job. One of the windows had hard water marks from the sprinkle. And they got it crystal clear.

A visit was scheduled for 3:30pm on 3/5 to get an estimate.  Over the phone, I was told the approximate cost would be $240.   Anthony  (I believe he is the owner) arrived 45 minutes late.  He apologized for being late and said he is unable (for personal reasons) to make 3:30 appointments but that the schedulers make the mistake of scheduling him at that time.  This was frustrating to me because I left work early to be on time for the appointment. 

After he looked at what I needed (2 patio door screens), he said it would be $320.  I asked why so much more than what I was quoted over the phone and again he said that the people I spoke to made the mistake of not understanding what was being requested and under-quoted.  He noticed a window that needed re-screening and said they could do that at the same time.  Anthony also told me they do window cleaning.  All of my windows need cleaning (this is a home I just purchased), so I decided to allow him to clean the 2 patio doors and the window that were having screen work done.  While we did not start on the "right foot," Anthony's demeanor gave me a sense of confidence.  I figured if I was pleased with the work they did, I would have them come back 2-3x a year and clean all of my windows and repair/replace more screens too.  I gave Anthony a deposit of $160.

The repair/cleaning was scheduled for 3/8.  On that day, no one showed up.  When I called the office to ask why no one came, I was told she had the appointment down for 3/9 and assured me they would be there the next day.  When the workers arrived, they called to ask how to get in the house (I told Anthony to have them call me as I had a key hidden for them).  I told the worker where the key was; he was very crabby and just said, "How am I gonna get paid?"  I told him I had already paid $160 and that I would be there before they finished to check the work - and that Anthony had told me I could call in the balance to his office with a credit card. 

When I arrived, they were already gone.  I was very upset to find they had not cleaned the windows as agreed.  I called the office and was told the workers were on their way back to my house to clean the windows - they had forgotten.  I assumed they would remove the screens so that they could do a thorough job, but they weren't (the windows should have been cleaned BEFORE the screens were installed - that was the whole point of it).  They did a really lousy job - a child would have done a better cleaning the windows.  I had to do it over myself - which is very frustrating because I paid them to do it. 

While they were still there, I looked over the 2 new patio door screens and was pleased with them - except for the locks on them.  While I understand that patio door screen locks are not secure at all - these were the cheapest, lousiest ones I have ever seen.  They were made so poorly that that would not stay in the unlocked position - they just kept dropping to the locked position - but didn't really lock.  When I showed this to the workers, they just shrugged their shoulders.  After they left, I removed the locks because they were so bad.  I called the company to express my disappointment with the workers and pay the balance.  I was told I owed another $210 - but I had recalled Anthony saying my balance would be $190.  She said no, it was $210.  I paid it, begrudgingly.

They were very professional and very punctual.  They did a great job.  They did everything.  We just talked on the phone and email.  I paid him over online.  I didn?t even have to go anywhere.  It was great service.

They finished the job in about 1-1/2 hrs. They did a great job. We would definitely hire them again.

Window Bright does a great job with my windows. I have used them for several years now. They are a very non expensive company who does a good job. However, I always have different workers coming out. It is very rare to see the same face. It is not a bother to me because they only do the outside; they do not actually come into my home.

Window Bright did a very good job with my windows. They were well cleaned with no spots or smudges on them. They sent out a good crew of people who knew what they were doing. I was pleased with their service. The workers were honest and trustworthy. They also cleaned up after themselves when they were finished. I had them do the inside windows periodically as well.

Window Bright Window Cleaning was very dependable. The one thing that I really like about this company is that they hire the handicap people to do the work and still provide a marvelous service. I do have them come out once every three months to clean our windows. They also offer cleaning of your screens but they charge you an extra twenty dollars for that.