Founded 1956 • With Angi since May 2006
Service Provider Response
.Service Provider Response
This is a responce to the infomation and grade given by this member. I am sorry that she feels this way about our company, but I never said I was turning this over to a different dept, I said I was turning this over to a different sub-contractor that specialized in shower repair that she needed. I emailed her contact information sheet along with photos to Las Vegas Flooring on 12/5/14 @ 1:59pm to work dirrectly with her. I let (Member name removed) know at the time I inspected her home that the shower looked looked like new, but it was leaking and she needed to have someone that specialized in shower repairs. I was trying to help her as she had just purchased the home and it had this problem. Kasee with the LVF did not recive my email and never contacted her so this is what caused us to get an F for performance. As far as the multiple phone messages she said she left I never received one. If I had received one message I would have instructed Kasee to call her or I would have given (Member name removed) Kasees cell phone number to call direct. Mike Kelly V.P. Ute Inc.Service Provider Response
Ute construction was hired to do a mold remediation and the post remediation interior water damage repairs. The mold remediation, air testing and the clearance report was $2600.00 of this contract. Ute inc. was not hired and or responsible for any exterior stucco, roof repairs, waterproofing or water testing. This was a seperete contact with another contractor. Our work completion certificate was signed off by [Member name removed] on 5/9/2014. At that time on our completion certificate he rated our performance - Punctuallity - Excellent, Speed / Efficiency - Excellent, Explain Procedures - Good, Cleanliness - Excellent, Courtious & Helpful Excellent, Professionalism - Good and Workmanship - Average. We did apologized to the owners that the job did not go as well as well as it should have and we are sorry that they had another event. Also I understand having all that costly work damaged again by another rain storm is very frustrating, but this compaint should be directed to the company that did all of the exterior repairs and water testing.Service Provider Response
There is a very nice grade on Angies List for our performance back when this job actaully took place last year in November. The job was completed and payment was recieved in November of 2012 so not sure why this has come up now. This was an insurance repair job and the home owner was doing a remodel at the same time. The home owner did supply some of the remodel products but we supplied the rest including the labor. The project turned out beautiful and they were very happy until we billed the $1000.00 deductible that their insurace company would not pay. We do try to make all customers happy, but that is not always possible.Angi Certified
2022 Super Service Award
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Angi Certified
Locally owned & operated AllPro Painters specializes in residential interior and exterior painting. We've completed 1000's of jobs throughout the Las Vegas, NV and St. George, UT areas. Call today for your FREE ESTIMATE. Minor wall patching included in most cases. (702) 550-4755.
Angi Certified
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