Universal Windows Direct
About us
Universal Windows Direct is one of the fastest growing home improvement companies in all of America. This unprecedented growth is a result of our unique ability to supply the homeowner with the highest quality American made products at or below market prices. Due to our buying power, we are able to get the lowest possible price for the consumer without the additional cost associated with a "normal" home improvement / investment company. At Universal Windows Direct we have a window or door that can fit into any budget, we allow the homeowner to customize the exact style and options that would fit best in their home. We understand that today's consumer is ever changing and what fits for one homeowner may not fit another. Our trained representatives will guide you during your decision making process to find the perfect 2016 energy star window or door for your home .
Business highlights
37 years of experience
Services we offer
Universal Windows Direct Las Vegas offers a variety American high quality products, and even new construction. So experience for yourself the Universal Windows Direct difference!, doors, including 2015 energy star qualified windows, vinyl siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.545 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 11% |
Showing 1-25 of 45 reviews
John M.
Nov 2023
The sales call was late October, 2022. Problem #1 was the "take it now or lose the price" sales pitch. I should have walked him to the door. Two weeks later I was told 2 windows were "not possible" to make as promised. A change order was done with a more invasive installation. The 8-12 week delivery promise meant new windows by mid-February. I heard nothing from their office for months. 12 weeks became 3 months, 4 months, 6 months and NO windows, no communication. My sales rep turned this over to a service rep and didn't tell me. Calls and emails went unanswered for days and weeks. In April, I posted on their facebook page, receiving a response installation had been scheduled, even tho I had not been called! Early May 2023: Installation day comes and 4 of the first 6 windows off the trailer were made wrong. It includes one of the 'not possible" windows built as originally promised. There were 10 days of unpleasant phone calls to hash this out, with a reminder that I had signed a contract and owed them payment. They also signed a contract and didn't deliver as promised. Late May 2023: After a discount offer, I allow them to install what they have and reorder the remainder, with a 4-6 week stated delivery. 6 weeks later, they say they have 2 of my 3 windows, yet I'm owed 4! Late September 2023: Four more month yields three good windows and one still incorrect. This crew fixed 3 of the prior window installations, which were very poor. Several exteriors had caulk that pulled away. One interior window had a tape wad filling a gap behind caulk and trim. November 2023: The final window arrives and is installled, 53 WEEKS after the original sales call. Bottom line: Universal used high pressure sales tactics, is really bad at keeping promises, bad at communicating with the customer and bad at talking within the company.
Tony Y.
Nov 2020
Very badly. This company is a joke unprofessional. They keep lying to us about quality and timing.. They charged my wife’s card without asking her. $4900 were paid for new patio doors windows, it’s been 7 months. We are still waiting. Even with a strong contract they won’t respect the deal in any way.
Tony D.
Nov 2020
Initial Order june 17th 2020 Contract 4-6 weeks delivered and installed by Universal windows. Life warranty Quality ref : SUPREME windows 12 x 8 Paid $1000 cc down payment over the phone 4 MONTHS LATER OCTOBER!!! October 8th delivery / installation WRONG Doors. Cheap frame that doesn't work with the windows 2 holes, no isolated. Windows Darker and lock does not work. The company used the credit card without my consent $3900 were taken from my account and the doors are not the ordered product. They wanted me to sign a discharge renouncing on my warranties because my team did the demo. Which was included in the contract. I didn't sign. Patricia informed me that she ordered the right ones and she sent an email for confirmation. 6 MONTHS LATER I'm still waiting. Friday 6th the right supreme windows were supposed to be delivered instead i got a call from Michael Sweet owner or GM trying to convince me that the doors i got are the ones i ordered, there is no mistake!!!! Patricia never ordered the right doors a month ago, this company is trying to get rid of it. They took their money they lied to me. They apologized each time promising they gonna fix the problem but they don't. I lost trust in those people and the company I called and sent an email on the 9th and 10th asking for a complete refund so $4900 Michael Sweet refused. i called my bank today Nov 12th to complain about the $3900 taken illegally from my credit card. It's cold the doors are not secured and doesn't work. Unprofessional organization, liers! DO NOT WORK with them. Edit: They apologized each time promising they gonna fix the problem but they didn't. I lost trust in those people. I called and sent an email on the 9th and 10th asking for a complete refund so $4900 Michael Sweet refused. Bank OF America refunded my complain about the $3900 taken illegally from my credit card. It's cold the doors are not secured and doesn't work. December 1st no news about the company anymore.
Fritz H.
Oct 2020
Eugene the owner is a huge scammer and liar.....run from this company like your life depends on it.....tar dripping into my house....did not live up to their promises at all....very deceitful in every way
Daniel H.
Oct 2017
It went very well. The company responded quickly when I called for an estimate. They showed up on time and completed the installation in one day. The only delays encountered were with city and NVenergy inspections and they weren't too bad. I'm now using very little grid power and had one day of profit ( Oct 5th ) when the temps were low.
SANDRA J.
Apr 2017
Wonderful.
Damian G.
Feb 2017
I would use them again for sure.
Lynn G.
Sep 2016
unknown
Response from Universal Windows Direct
"Thank you for the feedback about our company. It can be tough when choosing a contractor that is reputable in the Vegas Valley and Angie's list can truly show homeowners what others have experienced with that particular contractor. You can't always please everyone but we sure try our best, as if they were family. Thank you again and welcome to the Universal Family! Teresa Moebius Owner 702.483.6900"
Ronald R.
Jul 2016
I paid them cash up front, so I had no leverage. I know better, but I trusted them.They ended up not installing the window, because the claimed they couldn't manufacture the right size. Why did they sell me a contract for it then? The first door wasn't level when they installed it, it was on a slant when it was open. The second door was supposed to have glass with bronze tint and the prairie grid design. It turned out to be completely plain. On the third attempt the door had the prairie design and tint on one of the two panels, but the other was plain. On the fourth attempt the tint and design were correct, but the door didn't work correctly. When it was opened there was a quarter of an inch of a gap on the bottom and 1 and a half inches of space on the top. The owner came out and ordered a completely new frame and sash and door, but the problem wasn't fixed. It has been 6 months and I'm currently on the 5th door that they have tried to install, and it also will have to be replaced for the same reason as the fourth, in addition to damage that was done to the door because it wasn't padded during transport. They also broke a huge chunk of the stucco out when they were working on it and have just left it damaged. They didn't caulk the door properly that's there, so you can see daylight through the space and I had to stuff newspaper in there to keep some form of insulation. Instead of using the standard molding like they took out, they used one that was double the size and had to cut 3 inches of my hardwood flooring out on both sides to accommodate it, and had to modify the molding to fit around an outlet cover because the sizing wasn't correct. They drew up a new contract, and then 2 days later came back with some trumped up accusations against me and canceled everything. They refused to honor the contract completely and sent my money back. I won't cash the check because I don't want my money back. All I want is for the door to be replaced and installed correctly. My whole house is finished in brass. The salesman asked me what color handles I wanted, and I paid extra for them to be brass. When the door arrived the handle was white. When I addressed it they told me that the doors don't come with brass handles and refused to reduce the cost. When they left they took the screens with them for the doors and windows and won't replace them. They gave me an invalid email address and the only way I can communicate with them is to call them. And when I call them, he screams at me. So I don't call anymore. I've turned this over to the contractors board and am waiting for an outcome. What a nightmare.
Response from Universal Windows Direct
"Hi, Thank you for your feedback Mr. [Member Name Removed]. We rarely take cash upfront, but since this was your third project with us I understand that you trusted and felt comfortable with our company. I am sorry that everything did not go as smoothly as the other two projects, but sometimes in the construction industry a hiccup or two may happen. Most of the problems that we encountered were with the logistics between our supplier and us and are very sincere about our apology. I had over 7 different employees not including me visit your residence to fix all your problems and to make sure you were satisfied on multiple occasions and we did try our best to please you. Your stucco has been repaired, your door is installed correctly and to exactly what you wanted. Not only did you get everything you wanted but we fully refunded your money in full. This is a learning experience and we are constantly innovating while integrating new and more efficient ways with our supply chain to make sure this does not happen to anyone else again. The contractors board has closed your case because your complaint has been satisfied. It seemed like this was a case of Murphey's Law and we take full responsibility. Thank you for your business as we will continue to learn, mold and grow as new situations arise! Welcome to the Universal Family Sincerely apologetic, Teresa Moebius Owner 702.483.6900"
Michelle A.
May 2016
unknown
Response from Universal Windows Direct
"Hi [Member Name Removed], I wanted to take the time to personally thank you for your Angie's list review. I am glad that you are satisfied with our services that we performed for your residence. The exterior makeover must look magnificent. Thank you and welcome to the Universal family, Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
Salvador H.
Apr 2016
unknown
Response from Universal Windows Direct
"Hi Mr. [Member Name Removed], Thank you for your input about our company. I know it was not much but every review counts. If you need anything do not hesitate to call. Thank you and welcome to the Universal family, Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
Kent P.
Mar 2016
.
Response from Universal Windows Direct
"Hi Mr. [Member Name Removed], I am glad to see your feedback on Angie's list. It always brightens my day to see another satisfied customer here in the Las Vegas valley. If you ever need anything don't hesitate to call. Thank you and welcome to the Universal family, Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
Kathy M.
Nov 2015
The actual window installation was done on time, professionally with the results we wanted. The house is much quieter, I can leave the solar blinds up and know the furniture is protected from the sun, the windows look more secure, we simply are very please.
The install crew was fast, efficient, very clean, and conscientious of the walls and white rugs. They cleaned the windows, leaving the home as they found it.
The difficult part was surviving the sales pitch. The gentleman was very rehearsed, could/would not vary from the protocol for the sales pitch and was less than dynamic. However, I think the company wants the buyer to know, the company is not fly-by-night, you get what you pay for, and there is a definite advantage to buying a better quality window. Maybe we get in a bit of a hurry and that extra hour is worth the time.
Response from Universal Windows Direct
"Hi [Member Name Removed], Thank you for taking time out of your day to give us a review on Angie's list. I want to first mention a Happy New Year and apologize for taking so long to respond to your review. It sounds to me that everything went as planned and am glad to have you as a part of the Universal Family. If you need anything, please reach out any time and thank you again. Sincerely, Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
George C.
Nov 2015
on time ever thing went well
price high
price high
Response from Universal Windows Direct
"Hi [Member Name Removed], It is always heart warming to hear from repeat customers, especially those from the beginning. If I am not mistaken I believe you were our first Angie's list review and certainly not our last. I am glad to retain my customer base and keep them satisfied and happy. Thank you and have a Happy New Year, Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
Jo S.
Oct 2015
From the salesman, Jarred to the installer Aldo and his crew, I was impressed from the beginning with their professionalism, courtesy, and knowledge of their product. The install went well and quickly and they were very conscientious in working around my pets so none escaped or was traumatized. The windows are gorgeous and the job went quickly considering the size of the install. I would definitely recommend them and I'd use them again if I had any more windows. But since I have a guarantee for the rest of my life, my contact will only occur if one breaks. Great job, great company, great decision on my part!
Response from Universal Windows Direct
"(Removed member name), I want to personally thank you for your review about our company. I am very appreciative that you even nominated your experience as a page of happiness. I have told Jarred and he is extremely pleased to hear that you gave us such a great review on Angie's List. Aldo, is also happy that you spoke of him so highly. Thank you and welcome to the Universal family, Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
James K.
Oct 2015
They came out..... replaced all windows and a new door. Then they came back to rectify a minor problem, very credible, responsible company. We were pleased with the experience.
Response from Universal Windows Direct
"(Removed member name), I am glad to hear your experience with our company went as planned. We strive for customer service and try to keep all of our customers happy, whether new or old you will be treated like you are part of the family. Welcome to the Universal Family, Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
Lydia C.
Sep 2015
unknown
Response from Universal Windows Direct
"(Removed member name), Thank you for your review on Angie's list. I am glad you went with us with our energy star windows and even decided to use our sister company Universal Solar Direct for solar panels. You will see the direct savings right away. Much appreciated and welcome to the Universal Family! Teresa Moebius / Owner Universal Windows Direct Las Vegas 702.483.6900"
Bruce P.
Aug 2015
.
Response from Universal Windows Direct
"Thank you for your business. Although you didn't leave a job description we hope you LOVE your new windows and the solar grey. Take care and thank you again."
William S.
Jul 2015
They did a great job. Were responsive and prompt.
Response from Universal Windows Direct
"We appreciate your business and thank you for your referral. If you ever need anything else we'll be here for you."
Monica L.
Jun 2015
unknown
Response from Universal Windows Direct
"[Member Name Removed], It goes without saying that our slogan for our window company is "You'll Be Saying I love My Windows" and it sounds to me that's exactly what happened, especially after getting rid of those old construction grade windows. I am proud to hear another satisfied customer from a small local window business. Anything you may need in the future please don't hesitate to call! Thanks again and Welcome to the Universal family, Teresa Moebius Universal Windows Direct Las Vegas Owner (702) 483-6900"
Grace A.
Jun 2015
unknown
Response from Universal Windows Direct
"[Member name removed], I wanted to personally thank you for your review here on Angie's List. It is always great to see that we have another satisfied customer. It can be overwhelming at times with such a high customer base. Bottom line I am happy that your home remodel went great. Any questions or concerns feel free to call or message me back. Thanks again and Welcome to the Universal family, Teresa Moebius Universal Windows Direct Las Vegas Owner (702) 483-6900"
Leah H.
Apr 2015
unknown
Response from Universal Windows Direct
"(member name removed), I want to start by thanking your for your positive review. I am glad to hear that we have another satisfied customer (it always brightens my day). All of us at Universal Las Vegas differentiate from our competition in every aspect of our business model. We have satisfied customers all over Clark County for years and all the hard work and dedication pays off with every review whether bad or good. Thank you again, Teresa Moebius / Owner Universal Windows & Solar Direct Las Vegas (702) 483.6990"
Jennifer G.
Mar 2015
They were a little late but it was ok I was going to be home all day. They started work right away, and my door was up by lunch. It looks so good. I love it. They came today to paint and touch up. What a good job. I' am very happy. I will recommend them. I'am going to use them again for a window replacement soon.
Response from Universal Windows Direct
"[member name remove], Thank you for the feedback on your new french doors. I am sorry it has taken so long to get back to you and apologize for the late response. Our company is currently penetrating into the solar industry and has been so hectic getting everything in order. Please feel free to call if you need any assistance and hope to hear from you soon. Thanks again and Welcome to the Universal family, Teresa Moebius Universal Windows Direct Las Vegas Owner (702) 483-6900"
Arlene M.
Feb 2015
unknown
Response from Universal Windows Direct
"[member name removed], It sounds to me that the project that we took on not only met your needs but exceeded your expectations. It is our goal, as a contractor, to satisfy every remodeling project we agree upon. We are state certified general contractors and can tackle multiple projects that other window and door companies cannot. Quality is our priority and we will satisfy every client's project to the best of our ability. [member name removed], Thanks again and Welcome to the Universal family, Teresa Moebius Universal Windows Direct Las Vegas Owner (702) 483-6900"
Peter S.
Jan 2015
.
Response from Universal Windows Direct
"[name removed], I am glad to see the feedback you have provided our company on Angie's List. Sorry about the delayed response I am typically more prompt. My goal as a business owner is to keep all of my prior customers as happy as they were the day the exterior remodel took place. It can be very cumbersome when choosing a contractor, especially in Las Vegas, and we understand that and try to differentiate our company from the competition by keeping good communication between the contractor and the consumer. Once again thank you for your comment and if you need anything else [name removed] feel free to call. Thanks again and Welcome to the Universal family, Teresa Moebius Universal Windows Direct Las Vegas Owner (702) 483-6900"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Universal Windows Direct is currently rated 4.5 overall out of 5.
Universal Windows Direct accepts the following forms of payment: CreditCard
Yes, Universal Windows Direct offers free project estimates.
No, Universal Windows Direct does not offer eco-friendly accreditations.
No, Universal Windows Direct does not offer a senior discount.
No, Universal Windows Direct does not offer emergency services.
No, Universal Windows Direct does not offer warranties.