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The Paver Guy
Concrete Driveways & Floors Installation, Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install,
About us
Our company, The Paver Guy, is specialized on interlocking concrete paver installation. The owner, Bryan Mata, has been in the paver industry for over 14 years. We do commercial or residential projects. Our main goal is to make sure our clients are 100% satisfied because we value our name and our reputation. We would love to help you with your project. We offer free estimates.
Business highlights
20 years of experience
Services we offer
Entryways, Patios, Pool Decks, Retaining Walls, Sidewalks, Steps, Walkways, We are specialized on interlocking concrete paver installation. We do: Driveways, etc. We do: Commercial & Residential Projects.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.727 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 4% |
Showing 1-25 of 27 reviews
James S.
Oct 2017
Excellent. Punctual, professional and did great job. Have more to do in future and will use them again.
VENISE G.
Apr 2017
It's been a little over two years and the driveway is still absolutely gorgeous without a bit of shifting or sinking.
Mike C.
May 2016
First day we waited all morning for the people to break up the concrete. By the time the workers finished installing the pavers, it was dark outside. Next morning I went out and EVERY paver was scratched. Sent in pictures to Bryan. He stated that the sand that was used contained small stones and pebbles. He stated he will come back in a couple of weeks and remove all the pavers and lay down a new batch. Forward to April of this year and some of the pavers are chipping and cracking. I have been trying to get these replaced with no luck. My e-mails and phone calls either go unanswered or am told by Bryan that he will send a crew out "next week". Unfortunately, that week never seems to come. My next step is to file a complaint with the Nevada State Contracting Board and have them come out and look at these defective pavers
Response from The Paver Guy
"Hi, I just now saw your review. I don't really check these very often. I am 100% sure that we take great care of all our clients. Well, when I saw this one, it was a big surprise. I see that it was posted about a year after your project was completed. So I can see it had nothing to do with the installation. I also realize that it has been over 6 months since you posted this review, but I feel that I need to reply to this review for the sake of our current and future clients. First, I do apologize for your frustrating experience. I do remember your project. Your pavers were done right around the time there was a paver shortage in town. You can ask any paver contractor out here and they will know exactly what I am talking about. Unfortunately, it is normal for the pavers to get some scratches during the installation process and definitely wouldn't want us to skip this step. Your pavers did get scratched beyond a level that is considered acceptable to us. Unfortunately, we don't make the sand. We do purchase the best quality sand out here in Vegas. We don't make money if we have to re-do a project. We do want to do it right the first time. We did have your project re-installed within a month after the original installation. The only reason why it took us so long it was because we had to wait for your material to become available. So we did re-do your project 1 year before you put this review. I just want you to understand that we took care of you right away because we valued your business and not because you posted a bad review. So we did take care of your concerns at the time of the original installation. Now, as you noted on the review, about a year later, you brought to our attention some issues with the pavers. According to you, a few pavers were cracking and chipping. As a paver installer (contractor), we can only warranty our labor. Any paver problems have to go directly to the manufacturer, especially if the issues are being brought up almost a year later. We do not make the pavers. We were going to do you a favor and replace those for you. But apparently, taking a few weeks to do you a favor was too long so you decided to file a claim with the Contractors Board. Well, I am sure you received a letter from the Contractors Board by now. I will try to see if I can post a copy of mine. Basically, it states that the claim was dismissed since there was no problems with the installation. I just don't believe your review of our company is fair since you made it seem like we never got back to you when we did go out there and replaced your whole project within a month of the original installation. I may have to contact Angie's List about this issue of clients posting unfair reviews."
Mark D.
Mar 2016
.
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Paver Guy Team"
David Z.
Feb 2016
unknown
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Paver Guy Team"
John S.
Dec 2015
unknown
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Paver Guy Team"
LESLIE G.
Oct 2015
unknown
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Paver Guy Team"
Nancie O.
Jul 2015
unknown
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Paver Guy Team"
GUN-SAM K.
Jun 2015
This review is one of the most difficult one for me to write. As other reviewers indicated, their work is outstanding, deserving an A. But their sales side deserves an F, generating an average score of "C". Bottom line: ask for an experienced sales person, not someone they just hired 3 months ago. Details:
Work done by The Paver Guys ? Guillermo, Alex, and Jose ? was FABULOUS -- thorough and complete with gorgeous results. Courteous and professional, they incorporated current paver pattern into the new corners and curves so that the new pavers seamlessly integrated with the existing patio. This was the part I was worried about the most and they made it look effortless. They did the work in a few hours what would have taken me at least a couple of weeks of evenings and weekends. I generously tipped them for a job well done.
The sales, estimation, and scheduling process is another story. Although Joe quoted $1500 to do the entire job with us providing the pavers, the first thing Michaela said when she met with us was, ?We don?t do any job for less than $2500.? We should have known that this inauspicious introduction to her was just the beginning. But, trusting as we were, we gently reminded her of Joe?s voicemail message, even offering to play it for her if she?d like. She said she needed to check back with the office. She also indicated that they?d lay down the Type II and sand over that, both provided by The Paper Guy as base material. She finished her visit by making her measurements.
After trying to get the job scheduled over 4 weeks, the day finally arrived. I was surprised to hear that they?ll be dropping the sand off the day before. I asked about Type II. Pam first stated that only sand was needed but got Michaela on the phone. Michaela said Type II will come from the pile that we had in the backyard. I explained to her that the pile is gone and we never talked about using that as type II since it had huge rocks and needed to be sifted. Next thing I know, she sends me an email indicating that they?ll supply Type II at a cost of $250 additional. I was flabbergasted with the price increase since Type II is probably the cheapest material on earth. Having waited 4 weeks and with time running out, I replied, ?OK?.
During the middle of the work, the crew ran out of Decora pavers due to about 35% waste from cutting on both sides of the paver pathway to make way for Holland pavers. The crew said I needed to get 240 additional Decora pavers. I suggested to them that they reuse the remains from one side for the other side in order to save on the pavers. From my square footage calculations, that should have worked for remainder of the area left. But we compromised and I agreed to get 120 additional Decora pavers, which cost $108 more. Now we?re up to $1858, getting closer to the $2500 minimum Michaela originally wanted.
As the work was nearing completion, Michaela called to let me know that they?d need to charge for 60 additional square feet of work. I explained to her that the square footage did not change, just that the material estimate was off due to the 35% wastage. She then wanted to charge for providing the material. I explained to her that I went and got the material myself. Lastly, she wanted to charge for the transportation of the material. I, very calmly, told her that I actually drove my own vehicle to deliver the pavers. She responded with, ?Oh.?
Michaela came out the next day with her measuring wheel and redid her measurements. She was surprised that the numbers came out exactly the same as when she first made her measurements. I was just happy to pay $1750 before price went up again.
Work done by The Paver Guys ? Guillermo, Alex, and Jose ? was FABULOUS -- thorough and complete with gorgeous results. Courteous and professional, they incorporated current paver pattern into the new corners and curves so that the new pavers seamlessly integrated with the existing patio. This was the part I was worried about the most and they made it look effortless. They did the work in a few hours what would have taken me at least a couple of weeks of evenings and weekends. I generously tipped them for a job well done.
The sales, estimation, and scheduling process is another story. Although Joe quoted $1500 to do the entire job with us providing the pavers, the first thing Michaela said when she met with us was, ?We don?t do any job for less than $2500.? We should have known that this inauspicious introduction to her was just the beginning. But, trusting as we were, we gently reminded her of Joe?s voicemail message, even offering to play it for her if she?d like. She said she needed to check back with the office. She also indicated that they?d lay down the Type II and sand over that, both provided by The Paper Guy as base material. She finished her visit by making her measurements.
After trying to get the job scheduled over 4 weeks, the day finally arrived. I was surprised to hear that they?ll be dropping the sand off the day before. I asked about Type II. Pam first stated that only sand was needed but got Michaela on the phone. Michaela said Type II will come from the pile that we had in the backyard. I explained to her that the pile is gone and we never talked about using that as type II since it had huge rocks and needed to be sifted. Next thing I know, she sends me an email indicating that they?ll supply Type II at a cost of $250 additional. I was flabbergasted with the price increase since Type II is probably the cheapest material on earth. Having waited 4 weeks and with time running out, I replied, ?OK?.
During the middle of the work, the crew ran out of Decora pavers due to about 35% waste from cutting on both sides of the paver pathway to make way for Holland pavers. The crew said I needed to get 240 additional Decora pavers. I suggested to them that they reuse the remains from one side for the other side in order to save on the pavers. From my square footage calculations, that should have worked for remainder of the area left. But we compromised and I agreed to get 120 additional Decora pavers, which cost $108 more. Now we?re up to $1858, getting closer to the $2500 minimum Michaela originally wanted.
As the work was nearing completion, Michaela called to let me know that they?d need to charge for 60 additional square feet of work. I explained to her that the square footage did not change, just that the material estimate was off due to the 35% wastage. She then wanted to charge for providing the material. I explained to her that I went and got the material myself. Lastly, she wanted to charge for the transportation of the material. I, very calmly, told her that I actually drove my own vehicle to deliver the pavers. She responded with, ?Oh.?
Michaela came out the next day with her measuring wheel and redid her measurements. She was surprised that the numbers came out exactly the same as when she first made her measurements. I was just happy to pay $1750 before price went up again.
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients with excellent service and we take your comments to heart. We are extremely sorry that we didn't meet your expectations. I wish I could go back in time and be able to provide you a different experience. I know it was only a 1-day job so everything just happened so quickly, but I wish you had brought up your concerns right away to the management department. It truly breaks my heart to know that this could have been avoid and it was all a result of lack of experience from her part. We already met with her about this incident to make sure this will never happen again. Please accept our sincere apologies. Respectfully, Anna Mata"
Bert E.
Jun 2015
unknown
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients with excellent service and we take your comments to heart. On behalf of The Paver Guy Team, I would like to apologize for not being able to meet your expectations as far as the clean up went. We will definitely make sure to work on that so our clients can be 100% satisfied at the end of their project. Sincerely, The Paver Guy Team"
David K.
Mar 2015
unknown
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Paver Guy Team"
VENISE G.
Mar 2015
Went absolutly beautiful.
Response from The Paver Guy
"Thank you for your business and for taking the time to provide your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Paver Guy Team"
Sandra L.
Oct 2014
The Paver Guy did a beautiful job on our pavers for the front porch and front walkway. Very professional in their work, from the salesman to the installer. I would definitely recommend and use the Paver Guy again
Alan R.
Oct 2014
Very professional. Did everything as promised and more. Highly recommend!
Judy H.
Jul 2014
Immediate response with estimate. Work started in a timely manner and they followed our design. Patio is beautiful and exactly what we wanted. We now have a very usable space that everyone thinks is awesome! Thank you Paver Guys!
Lisa A.
Jun 2014
He did pretty good. The service was good, the work was good, and he was very focused. The price was pretty good. Everything was real nice, and he left it neat. He was very punctual and professional.
Jared G.
May 2014
2 man team had the job finished in 1 day. Amazing work done the correct way. Very pleased. Highly recommend.
Rod H.
May 2014
Beautiful 3-color driveway and walkways... fast, efficient & professional! Lots of comments from neighbors in our HOA! Love the Paver Guy... he is a man of his word!
Bryan S.
Apr 2014
Seamless, they were on time, they worked fast and outcome was beautiful.
Liz H.
Jan 2014
My experience went very well. He was very professional and knowledgeable. He was also great with the follow up afterwards. The pricing was reasonable and I was pleased with the outcome of the service. I plan on using this company again in the future and would recommend him to others.
Carol C.
Nov 2013
Very responsive. Due to family emergency I had to leave in middle of job. They were very understanding.
RON F.
Jul 2013
Very good. Roger the supervisor is very good to work with and the workers that did the job were cordial and skilled. The crew worked really fast. When the job was completed and before the crew left Brian the company owner came by to look at the job. I would not hesitate to use this company again.
Jose M.
May 2013
Excellent service. On-time and was able to work with our busy scheduled. The work was completed in 2 days. He also gave us idea to get the sidewalk done at the same time. Everything came out as expected. The job site was cleaned after work was completed. I would use the services again for any future projects.
Petra Z.
Apr 2013
See above
Jared G.
Jan 2013
I requested quotes from 8 different companies to handle varying levels of backyard services. Most companies sent a salesman who would measure the yard, take a few pictures, and say "we'll get back to you in a couple weeks with a price, and we will start a couple weeks after that." The few that would actually hesitantly give me a ballpark figure were so general that I felt like they really didn't have a clue.
Enter the Paver Guy. Brian initially showed up on time, listened to what I wanted to do and left me with a brochure to allow me to choose which style of paver I prefer (the ONLY company that did this). He also gave me a per-squarefoot price on paper before leaving, noting that work can be completed over the course of 2 days and could start a day or two after. I got the quote Friday, work was completed the following Friday, just before the x-mas holiday.
I simply could not be happier with the work. The pavers look great, match the house, and transforms the whole backyard into a great usable space. His employees were courteous, clean, quiet, and extremely professional.
Brian / The Paver Guy specializes in pavers, and i'm glad I made the choice to have him do the work. Much better piece of mind than using a landscape who "can also do pavers".
As the quotes from the other bigger "do-it-all landscape" type companies come in (2 weeks after my work from Brian is completed!), i'm blown away by the great deal The Paver Guy is, as his price has come in below every other quote received.
Highly recommend, can't say enough about the experience!
Enter the Paver Guy. Brian initially showed up on time, listened to what I wanted to do and left me with a brochure to allow me to choose which style of paver I prefer (the ONLY company that did this). He also gave me a per-squarefoot price on paper before leaving, noting that work can be completed over the course of 2 days and could start a day or two after. I got the quote Friday, work was completed the following Friday, just before the x-mas holiday.
I simply could not be happier with the work. The pavers look great, match the house, and transforms the whole backyard into a great usable space. His employees were courteous, clean, quiet, and extremely professional.
Brian / The Paver Guy specializes in pavers, and i'm glad I made the choice to have him do the work. Much better piece of mind than using a landscape who "can also do pavers".
As the quotes from the other bigger "do-it-all landscape" type companies come in (2 weeks after my work from Brian is completed!), i'm blown away by the great deal The Paver Guy is, as his price has come in below every other quote received.
Highly recommend, can't say enough about the experience!
Licensing
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FAQ
The Paver Guy is currently rated 4.7 overall out of 5.
The Paver Guy accepts the following forms of payment: CreditCard
Yes, The Paver Guy offers free project estimates.
No, The Paver Guy does not offer eco-friendly accreditations.
No, The Paver Guy does not offer a senior discount.
No, The Paver Guy does not offer emergency services.
No, The Paver Guy does not offer warranties.