SUBARU OF LAS VEGAS

Overall, they are good. They are easy to work with. You can make the appointment online, and for oil changes you can just go in. They are ready for you, even when you just drop in. They have an express line so they are really great that way. They have all kinds of amenities in the showroom while you're waiting. They are very professional and nice. They have done a good job. We haven't had any problems with the car.

The sales process was very good. It was a little different over there because the people that usually puts on the pressure is the finance manager trying to sell you every product under the sun. The salesman is the one that handles it from start to finish. He presents a few things you can buy if you want and if not then you don't take them. It was exceptional. I used a purchase program from a major box store. They are the only Subaru dealer in Vegas but if there was another one I would still go back to these guys.

This is where we bought the vehicle. We have been very happy with them. The sales process there was very good. It was a little different over there. People who usually put on the pressure are the finance guys and trying to sell you everything under the sun. They do not use that method. The salesman handles everything from start to finish. He presents a few things that you can buy if you want. If you don't, then you don't take them. I thought it was really good. My most recent was for a routine oil change. After we bought the vehicle, the company sent us a free 24 month maintenance contract. So, it was free. You drive in, drop it off and wait. It is like an hour which is fine with me. I plan on that.

unknown

There were two workers. It took no time at all for the work to be completed.

I got a very good deal. I think I got a really good deal. I will use them again for purchases, but I hope to not meed one in at least 10 years. That's why I have a Subaru. The workers that I came in contact with for the purchase process were very nice. I have bought several cars in my life, from various dealers, and this was the best experience I've ever had. I got the Costco price. Which I had figured, if they will give me this cost today, I will buy it. I have dealt with many dealers, and this was the best experience I've ever had. Something they could work on in the future for the purchase process is how long it takes.

unknown

They knew exactly what we wanted. It's a special order car so we had to wait. It was a bigger engine, they usually don't make that many.

I think they did a great job. They do all the right stuff and use the right part. Sometimes you have to wait for an appointment.

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Enclosed is the letter I wrote to the parent company of the dealership. I t explains how amazing this company is.
I am writing to you today to tell you a story. A true story.
A love story. Between me and the Findlay Auto Group. Yes, you read that right.
It started in 2009 when I bought a used 2006 Audi A4 from Henderson Chevy. I
had just moved to Las Vegas and had never heard of Findlay. The car had 22,000
miles on it and I went to 'the' Audi dealer next to Henderson Chevy and bought
the manufacturer's extended warranty. Even though I hadn't bought the car
there, your Audi employees were wonderful! They were so warm and professional;
so much so that when it came time to buy another car, I knew I'd buy from a
Findlay dealership.
 
A year later I wanted an additional car. I'd had many
Cadillacs so naturally I went to your Cadillac Saab dealership. There I met Deb
Topham. I wound up buying a new 2010 Saab convertible and took out a loan via your
dealership to pay for it. As we both now know, buying a Saab was a mistake.
During the first year and a half that the company was still in business and my
Saab extended warranty was still in effect, I had numerous air conditioner
breakdowns. All were covered by that warranty. Then Saab went under and my
warranty wasn't worth anything. Until March 15, 2013, I paid for that Saab's
numerous repairs out of my own pocket.
 
During that time, I wrote a letter to the general manager of
the Cadillac Saab dealership explaining that I felt I shouldn't have to bear
the burden of the cost of repairs all by myself. He assigned my case to the
finance manager and many of repairs were done at your cost. Not many dealers
would do that. I was very grateful. Both Deb Topham, the GM and the finance
manager were very nice and they all went out of their way to help me.
 
When I finally had enough of the Saab's poor quality and
wanted out, I called Deb and asked her if she could find me a new Subaru BRZ.
She directed me to Subaru of Las Vegas. I bought a new 2013 BRZ for cash. What
happened to the balance of the loan on my Saab? On March 15, 2013, I still owed
approx $22,000. Findlay paid off my loan. The GM of the Saab dealership did
this for me. WOW! Really? That was so amazing. All I had to do was pay for the
BRZ and all was well in my world. And it was. And you had a VERY LOYAL
CUSTOMER.
 
If this was the end of the story I could say thanks and
promise to buy all of the rest of my cars from Findlay. Don't worry. I will.
BUT, this is far from the end of the story. I want you to know what an amazing
group of employees you really have. And what horrible luck I have with cars.
 
Four days short of eighteen months with my 2013 BRZ the
check engine light came on. The transmission had sporadically clunked and
lurched when shifting from second down into first gear. I let the service tech
know about it when I brought it in. A few hours later I got the car back; no
one could duplicate the transmission bucking and clunking. So I went home. The
next morning, the check engine light came on again and transmission had the
same problems. I bought my boyfriend with me and I asked him to go on a test
ride with the service Director, Ken Mnatsakanyan. They both experienced the
transmission problem in the first quarter mile. Ken gave me a loaner and kept
my car for twenty two days.
 
I picked it up late on a Saturday afternoon and parked it
the Flamingo. I would leave it there till Wednesday-I had a three day
tournament and never left the casino until it was time to go home. On the way
home, the car was better than ever! Fast! Peppy! No problems!
 
On Thursday when I started it, the check engine light came
on and the transmission bucked and clunked. Off it went, again. I gave it to
Ken on October 29 for the second time. On November 4, 2014, I was getting tired
of waiting for the part on back order and tired of Subaru receiving defective
parts. I asked Ken what I had to do to get a different car. He said he'd ask
Bill Hendrickson if that would be possible.
 
Ken must have been very persuasive. On Wednesday, November
12, 2014, I took delivery of a 2015 Subaru BRZ at no cost. I can't tell you how
appreciative I am for the work Ken did on my behalf. His commitment to customer
satisfaction is beyond anything I ever thought anyone would do for me.
 
These days all anyone ever seems to do is complain about big
corporations. I know Findlay is a family company and is also a big corporation.
If more people shared their feel good stories with others and with the companies
that did the right thing and went above and beyond for their customers, there
wouldn't be such an air of distrust between consumers and corporate America.
 
I want to tell you I love Findlay Auto Group and you have a
customer for life!
I am an Angie's List member. I nominated your Saab
dealership a long time ago for their Page of Happiness for helping me with the
off warranty repairs; I'm going to share this story with them now, too! You
should be proud to be a member of the Findlay Auto Group! I'm proud to be one
of your customers!
 
Most sincerely,
 
Jane Goldberg

They get it done quick. Everybody is nice there.