STEP BY STEP HEATING AND AIR CONDITIONING LLC

We had a seasonal inspection of our HVAC system, and the technician offered a free inspection of our vent/ducting system. As the building is now about 35 years old, I accepted the offer and found that the attic vents were in an advance state of deterioration. I obtained three bids from different HVAC companies, each initially selected based on web reviews. Two were well-known companies that advertise a lot in Las Vegas. The other company was Step By Step, which was small, not as well-known, and new to the business. I chose Step By Step based on my experience with Eric Juarez, who was personable and forthright in presentation, and straight in answering all my questions. Step By Step provided by far the best and most reasonable quote on the work. The pricing allowed us to upgrade from R6 insulated ducting to R8. The house had original R4 builder installed ducting. The Step By Step team was scheduled and initially Miguel arrived on time to perform removal of the old duct work. Throughout the process Andrea from Step By Step kept me informed when the team would show up and what to expect. It was nice speaking to a person and not a computer or voice mail. The house is 1650 sq. ft. one level. The removal started at 2 p.m. and installation and final clean up by the team ended shortly after 6 p.m. I am happy with how the work turned out. The contract has a one-year guarantee on labor with a limited lifetime warranty on materials. One final word on what to expect during work; if you are asthmatic or have allergies move out of the house for the duration as there will be dust and insulation finding its way into your living space (you will also need to do some vacuuming and dusting afterward). Overall, Eric Juarez and Step By Step provided an excellent experience. It is nice to know the attic is no longer receiving a portion of the AC intended for the living spaces and that my cooling bill may even be reduced. Thank you Step By Step.

We had a seasonal inspection of our HVAC system & during a free inspection of our vent/ducting system it was found that the attic vents were in an advanced state of deterioration. I got 3 bids from different HVAC companies, each initially selected based on web reviews. I chose Step By Step, which is small, not as well-known, and new to the business, based on my experience with Eric Juarez, who was personable and forthright in presentation, and straight in answering all my questions. Step By Step provided the most reasonable quote. The pricing allowed us to upgrade from R6 insulated ducting to R8. The house had original R4 builde-installed ducting. The Step By Step team was scheduled & arrived on time to perform removal of old duct work. Then Eric arrived plus a 3rd tech and the job was completed in about 4 hours. Throughout the process,, we were kept informed when techs would show up and what to expect. We are very satisfied with the work. We will use Step By Step again.

Eric was a welcome change from some of my previous experiences. He was prompt, professional and friendly, and completed the job that I needed. He wasn't here to upsell or "find" things to fix. He explained what he saw and showed me pictures of the before and after. He left my air conditioner sparkling clean. I will definitely recommend his services to friends and family.

This family owned company is great! Eric owner/technician replaced my capacitors on my ACs for less than the other big company. He also cleaned them because the other company did not do it properly just 2 days prior. Eric is honest, professional and friendly. I highly recommend Step by Step and will use them for future needs!

I'm not surprised that Step By Step does great work. The owner worked on one of my AC units previously as a technician and i was very glad to hear he'd set up his own company. He was my go to guy & now they are.

Eric and his team arrived on time, completed the work efficiently, and thoroughly cleaned up afterward. Before leaving, they made sure everything was working to our satisfaction. I would definitely hire them again.

Yes very professional service and quality work very satisfactory service . I will definitely recommend ther service in the future.

ERIC is very friendly and on time he was very detailed on what he was doing to our air condition. He cleaned it and everything. ERIC was very respectful, honest and he cares.

Eric was very thorough and quick with his work. We arrange an emergency appointment given that my A/C stopped working and he was able to come in the day after. Since the moment he arrived, Eric explained everything he was going to do and was transparent about the price that it would cost. There are no hidden fees with his company and his professionalism is on point. They definitely know what they are doing !

Lived in my house for about 5 years and each year I have had my AC maintained every year. What stood out about Step by Step AC is that he took apart my unit outside and cleaned it THOROUGHLY after checking everything else

Eric was amazing really fast organized gave us a great price and his follow up was also fantastic. I now use Eric for every job that I need for AC unit.

Eric was very fast and efficient with his work for an affordable price. Thank you much.

Eric was prompt, professional, and has excellent customer service. He arrived on short notice, after hours. He replaced the ignitor on the heating system. He left the work area cleaner than when he arrived. He then went above and beyond, cleaning and doing a full analysis of the heating system. He is clean, polite, and his prices are competitive. I will definitely have Step by Step Heating and Air Conditioning come do an AC tuneup soon.

Was very efficient. patient job Well done Will? have them service my air conditioning again 💯 percent With no doubt

I own several rental properties and depend on Eric with StepBy Step AC for all my ac/Heating repairs and replacements. I always get quick response to all my jobs. My tenants are very happy with the service and I’m happy with the price.