"Well first of all, this lady needs to have all here facts right before she puts a bad review about any company she deals with. From the start of the conversation it was nothing but threats of calling Angie's personal assistant that she new personally that referred her to us. OK! This is how it all went down. She called us up and scheduled an appointment with our office girl for us to come out there to pressure wash the front and the back side of the house. She said that she new the price and did not have a problem with it. She asked the office girl if we could order a special cleaning agent to sanitize the stucco on her home. We do not do that. So, our office girl asked me to call her back when I got back to the office. When I called her to back to go over the pressure washing job she said that I quoted her $80 for both the front and back of her two story home out in lake Las Vegas. I never even met this person. I did speak with her husband and at that time and gave him an estimate for cleaning windows and pressure washing the house. When I arrived to give the estimate he said he did not have a key to unlock the side gate, and that I could not go through the house to get to the back to inspect the windows and screens due to sick people in the house. So now the only way I can do the estimate was to climb a wall to the back and balance myself as I was counting the windows and screens from the top of the wall. Ok, now for the facts! Our minimum for any window cleaning job has always been $85 for the last 5 years, and $125 per side on pressure washing homes. She said that I quoted her $80 for both side of her 2 story home a year a go. That's all wrong. She said that maybe it was her or husband that heard. She was never there, not once! So, I did some digging around and found her estimate. It was work order 1595 from July 25th of 2015. NOT LAST YEAR LIKE SHE CLAIMS. So yeah, it has been over 2 years. Let's say 2 years and 3 months. Oh, and guess what, there is a written quote for pressure washing for each side of the house and WHAAAT!! It says $125 per side and circled for all to see.. I even asked her to provide to myself the written estimate where it would say I would pressure wash both sides of the house for $80, and she could not provide that to me. And if was for $80, I would honor that price. She said she did not have a copy, but could remember from 2+ years ago. She remembered wrong. She was the one that was very rude to us, not the other way around. We always strive to provide nothing but the best service to all of our customers. Maybe she has us confused with another company. Maybe another company gave her an $80 quote from last year, but it was not us. My quote was for over 2+ years and definitely not for $80 for both side. The owner, Joe Hepler"