Smart Pool was really great to work with every step of the way. They were very hard working and did a great job on our pool. If you were to have any problems they would come and check it out right away. I blew up a pipe, which was my fault, and they came right out to fix it and didn't charge us for the call. I was completely satisfied with their services.
Description of Work: They built a small to medium size pool and poured a lot of concrete for our deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
GWYNNE J.
05/2006
2.0
pool cleaners
 + -1 more
There were a few other things that required attention by the pool builder but no one would return my calls or come back to finish their work. One area of the pool needed to be re-stuccoed and never got finished. The pool was ready to use and in our contract someone was suppose to come out to give us a lesson in proper chemical use and operating information. We called for this appointment time, nothing was available for six weeks, and in the meantime, the pool started to get green and looked nasty. Finally, I called another pool service company to come out to give me a lesson in chemicals and proper operating usage. This man was great, he fixed a few things that needed to be done by the contractor and was very informative about the pool information. There are still things that the contractor hasn t honored in our contract and we will continue to try to get these things finished up; but besides needing him for the warranty I will be using another pool company for all my pool needs.
Description of Work: Smart Pools and I signed a contract to have my new outdoor pool constructed. It took a few months to construct our pool and by the time it was finished, we were encountering many unfinished things that the company was responsible for under our contract. I hope I do not have to call them in regards to my warranty as they offer very poor customer service. In my contract, I am required to pay so much money down, another large payment later in the construction, and a final small payment after the completion. Once I made my last large payment, my customer service got even worse than it was before. There were things that never got finished and no one would return my calls. One of their hydraulic pumps leaked fluid onto our driveway and no one returned to clean this up. I ended up doing it myself. Three men took down a wall in our yard and they would not put it back up. A large magnet that we paid to have installed was not put until after we had some discussions with respect to our contract.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$40,000
LAURA L.
05/2006
5.0
pool cleaners
 + -1 more
Smart Pool was great from start to finish. We were very happy with this company. They worked through all the options available with us and designed it just the way we wanted. We found them to be very knowledgeable and efficient. They handled everything from start to finish.
Description of Work: They designed and installed a pool and spa, patio, tile and a filtration system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
MARY H.
05/2005
5.0
pool cleaners
 + -1 more
THE EMPLOYEES AT SMART POOLS DID A GREAT JOB. THE OWNER HELPED US DECIDE ON A NICE DESIGN FOR OUR YARD AND THEY GOT ALL THE WORK DONE IN A REASONABLE TIME. THEY ALWAYS WERE WILLING TO ANSWER OUR CALLS AND WE STILL LOVE OUR POOL!
Description of Work: WE HAD A POOL AND JACUZZI PUT IN OUR BACK YARD. IT WAS DESIGNED AND BUILT BY SMART POOLS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Concrete Pouring and Repair,
Sunrooms and Patio Enclosures,
Ceramic Tile
FAQ
SMART POOLS is currently rated 4.3 overall out of 5.
SMART POOLS accepts the following forms of payment: Check,MasterCard,Visa
No, SMART POOLS does not offer free project estimates.
No, SMART POOLS does not offer eco-friendly accreditations.
No, SMART POOLS does not offer a senior discount.
No, SMART POOLS does not offer emergency services.
No, SMART POOLS does not offer warranties.
SMART POOLS offers the following services: POOL & SPA SERVICES, & ACCESSORIES.