HISTORY I have owned a condo since it was built in 1996. In 2017 I bought a house and began renting the condo to a lovely couple with a one year old child. In August of 2021, my tenant reported the bathroom floor was wet. I was on travel and dispatched Rooter Ranger. They stated my toilet had a leak and had soaked the floor and surrounding walls. This would require a total tear of walls, flooring, fixtures and replacement of the toilet. As the toilets were from the original construction, I stated to replace both toilets as well as the kitchen sink and mitigate the problem. I like to get ahead of issues and update on fixtures couldn’t hurt. This turned into a 4 month ($29,000 total with 3 Sub-contractors) debacle as both bathrooms were tore out, the 1996 building was checked for mold (and asbestos) and my tenants had to find another place to live. COVID was blamed for the lengthy delays in between work being accomplished. The continual phrase “Your insurance will cover it” was thrown around ritually, however my insurance saw things much differently and cut me a check for $10,000. I had a leak and as a good landlord, I dealt with the headaches as needed. As I was unable to be present due to work, I accepted people at their word. I was to be taught the error of my ways. THE LIES On March 15th of 2022 (Tuesday), My tenant called to say water was coming out from under the kitchen sink when doing dishes. I called Rooter Ranger as they were my “GO-TO” Plumbing company. The plumber (Roy) was promptly there in under an hour at 10am. He called me 5 minutes after he arrived to tell me my cabinets and dry wall were soaked, the wood was warped, and it would require a complete tear out. My heart stopped. Two “tear-outs” on opposite ends of the condo in 7 months!!!! I was in shock. I left work and proceeded to the condo. Roy met me in the parking lot and told me it was probably the Reverse Osmosis (RO) system that was leaking but he wasn’t able to determine. He had called another mitigation company as I seemed “unhappy” with Quick Dry from last time. After Roy left, I checked my record and the invoice from August showed Kitchen sink replacement and a 2 year warranty. I called Rooter Ranger to speak with a supervisor at 2pm. I called again at 330pm. The mitigation company came out with fans at 430pm. The supervisor (Emerson?) called me at 6pm. He stated that he would send Roy back out the next morning to determine the cause of the leak, but if it was the RO system it would be on me. I filed a claim with my insurance company. On the morning of March 16th, I went back to the condo at 8am. The fans were drying, but Roy hadn’t found the leak or shut off the water to the condo. I found the problem in under 2 minutes!!! I turned on the faucet and water came out of the hose to the dishwasher vent that had become unattached. It is a $15 part available at Home Depot. Roy called shortly thereafter to state that he would wait for the cabinet to dry before coming to find the cause of the leak. He offered to remove the RO system completely when they rebuilt my plumbing. I BEGAN TO REALIZE I WAS BEING SCAMMED. I called my insurance company who requested I get a second licensed plumber to take a look. The second plumber took less than 5 minutes to determine the dishwasher vent was the issue. The second plumber stated that my custom solid wood cabinets (installed in 2009) were wet but not warped. I waited for Roy to return to “find the leak”. Roy never called again on Wednesday. I received a call at 4pm from another member of Rooter Ranger who was trying to determine the cause of leak from photos. He continually stated that the RO system was not installed by Rooter Ranger and so they couldn’t be liable. I did not tell him I found the leak. On Thursday March 17th, Roy called at 2pm to say that he and his supervisor Franco had been at the condo that morning. He stated the RO system had a tube that was not attached. Since Rooter Ranger didn’t install the RO, they would not cover the damages. I asked if he found the source of the leak. He said NO. When I asked him why he left water turned on if he hadn’t found leak, he had no response. I asked why he wanted the dryers if leak wasn’t found, he had no response. When I finally told him that I had discovered the source of the leak, he apologized profusely. He stated he will cancel the service and contact the mitigation company. I called my tenant to let them know I would have the sink fixed tomorrow and they stated NO ONE had come by to look at sink that day. Apparently….ROY LIED ABOUT EVEN GOING TO LOOK!!! Thank God, I was able to take 2 days off of work to verify their “professional” opinion! For want of a $15 part and 5 minutes work, this company wanted to tear out my entire kitchen!!!! I escaped a second flood of money to Rooter Ranger and their “friends”. I will be contacting my insurance company, YELP, ANGIES LIST, and anyone else I can think of to let them know of this shoddy scam!!! I sent a copy of this write-up to the company website on March 18th. PS: The RO system was not attached to a water line in August so the yellow hose was dangling. No water was even going through the RO system!! On Tuesday March 22, 2022, I was contacted by a gentleman who listened to my detail of events and wanted to know “How can I make this right?”. We spoke for some length but I truly don’t know how you “make this right”. I can NOT prove that the original work in August was excessive as I failed to be present due to work and watch the contractors carefully. However I can absolutely prove that the attempted fraud in March was not just negligent but deceitful. I spoke to three separate people at Rooter Ranger who were obsessed with my RO system and their installation (including the dishwasher vent) was blameless. Maybe they are all incompetent plumbers, but I find that hard to believe, I truly believe it is a much more coordinated effort to increase their revenue. I cannot in good conscience find ANYTHING THAT CAN MAKE WHAT ROOTER RANGER DID “RIGHT”!! I contract for companies to provide services and in exchange I pay them. I did not question the legitimacy of the work from a “professional”. I did not watch the work being performed. Despite the exorbitant amount, I promptly paid my bills. Apparently I am a fool. But I won’t let anyone else be the fool for this scam. NEVER AGAIN!!! DO NOT TRUST ROOTER RANGER IN LAS VEGAS!!!!!