PRS Professional Roofing Service

Went well. Communicated when job would start and basic project plan - setting my expectations. Overall, happy with work done.

They destroyed my cameras that were mounted to my roof. They worked on my house when I was out of town. I came back to all my cameras laying on the ground and the cables were all severed. I spoke with Gary many times but all he wanted to do is argue about it. This was a very bad experience!

Very well. They were on time, polite, did a good job, cleaned up and we're finished on time.

Difficult to get a hold of. Seemed like no one knew what the other person was doing. We asked them to have one of them go in the attic to see where the leak is, as we could had visible damage in the ceiling of the house, but he said they did not need to. I really haven't heard of a roofer not needing to go into an attic to verify a leak, especially when it is dry and you need to see some light coming through or see stained wood from water damage. Very frustrating. Damage was in July. They just showed up on day in August, unscheduled. We still have leaks in our roof, which they claim are due to our air conditioning unit (which we have had serviced and repaired as well) and won't guarantee their work. But again, they still won't go in the attic to verify if the roof is the culprit. I would not recommend them at all.

The initial work was performed well and they returned later to address a leak. At this I am happy their work and must say that thier commercial supervisor, Ramon, is a pleasure to work with and truly wants to solve any problems you may have.

unknown

The price seemed rather high considering the bid was to replace a metal roof panel which didn't happen. He capped and sealed the chimney vent instead. As it is difficult to find and service people that are willing to do work in Mt Charleston, I am satisfied overall.

did great. will definitely have back to do more work.

unknown

Everything went well.  No problems with any of the tiles.

unknown

I highly recommend them. They had good communication and highly-skilled laborer. Their punctuality and responsiveness were good. They were very professional.

unknown

showed up on time, accomplished the work quickly and without any inconvenience. billing was handled through the office.

Arrived on time for estimate and the actual work was done quickly and efficiently a few days later. Estimate for work was emailed to me the same day. The only drawback was minimum work required was $450.  I have used them before for a leak and found the work they recommended and did not recommend was great. They fixed the leak and found there was no need to do seals, or other jobs.
They took pictures of the roof while here to show me what was needed and reviewed them with me. I gave them a B on price due to the minimum required. So it automatically starts at $450 and goes from there.

unknown

I own a real estate company and hire them for like 15 years. That's my roofing company that always done a really good job for me.

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Excellent!

The crew arrived when they said the would,returned the next day & completed the job & cleaned up the site

Great; everything went smooth from scheduling the appointment to PRS providing there estimate and scheduling the work.

Both estimator and work was really outstanding and understanding of financial problems. Worked with us all the way. Installers were on time, took professional care with their work and cleaned up after the job was completed31

Our home is 22 years old.  The tile roof was not initially installed very well.  Several tiles had fallen off the edge of the roof on our garage, and we have had leaks into the drywall in the rear of the house, due to a gap and cracked tiles used in the original construction.  PRS gave us a reasonable estimate for the repairs.  He broke it down into two quotes, since we also had a horribly installed tile roof on our rear patio cover, which is causing the underlying wood to rot.  We retained PRS to make the repairs to the house and garage roof, since we could not afford both jobs at once.  The workers showed up at exactly the time scheduled.  The owner was present to oversee the work.  They completed the job in two days, doing a very thorough job.  They cleaned up the work  site completely, and were very courteous.  As soon as we save up enough to have our patio cover repaired, I will definitely be contacting PRS to complete that job as well.

I have known them for over seven years. They are very good. They are very reasonable in price.

They will never get my business again.  I got a quote from two companies and PRS was lower.  They replaced almost half my roof
last year.  When it started raining heavily a year later in August 2012, my roof leaked in numerous places.  I had a 5 year warrantee so I gave them a call.  I called them 4 times a week for 3 weeks and wasn't able to get them to schedule a time for warrantee work.  After 5 weeks, they finally scheduled someone to meet my tennant.  The tennant said they never showed up.  When I called them back, they said the work had been completed.  They could never give me an answer on how they knew where the leaks were that had to be
fixed.  It rained again and it leaked in all the same spots again.  The house now is smelling like mildew and there is visible water damage in numerous places in the ceiling.  They finally said they would call on Monday (10/22/12) to schedule the repairs.  They never called and now appear to be avoiding my calls.  I hope this review will save others from so much aggravation and wasted time.