PRS Professional Roofing Service

Went well. Communicated when job would start and basic project plan - setting my expectations. Overall, happy with work done.

They destroyed my cameras that were mounted to my roof. They worked on my house when I was out of town. I came back to all my cameras laying on the ground and the cables were all severed. I spoke with Gary many times but all he wanted to do is argue about it. This was a very bad experience!

Very well. They were on time, polite, did a good job, cleaned up and we're finished on time.

Difficult to get a hold of. Seemed like no one knew what the other person was doing. We asked them to have one of them go in the attic to see where the leak is, as we could had visible damage in the ceiling of the house, but he said they did not need to. I really haven't heard of a roofer not needing to go into an attic to verify a leak, especially when it is dry and you need to see some light coming through or see stained wood from water damage. Very frustrating. Damage was in July. They just showed up on day in August, unscheduled. We still have leaks in our roof, which they claim are due to our air conditioning unit (which we have had serviced and repaired as well) and won't guarantee their work. But again, they still won't go in the attic to verify if the roof is the culprit. I would not recommend them at all.

The initial work was performed well and they returned later to address a leak. At this I am happy their work and must say that thier commercial supervisor, Ramon, is a pleasure to work with and truly wants to solve any problems you may have.

unknown

The price seemed rather high considering the bid was to replace a metal roof panel which didn't happen. He capped and sealed the chimney vent instead. As it is difficult to find and service people that are willing to do work in Mt Charleston, I am satisfied overall.

They made an appointment and showed up 2 hours late. They went directly to the roof and worked for less than 1 hour and left without ever talking to me. I contacted their customer service representative to see what kind of work they performed. This rep couldn't tell me what kind of work was performed and but said that he'd call back in 10 minutes. He never called back. I stopped payment until I received contact from someone else from the company. They said a superintendent would come by to talk to me. Someone eventually came by, who said he was just an errand boy, and showed me some pictures. These pictures have no distinctive qualities to prove that they were even taken from my home.

did great. will definitely have back to do more work.

unknown

Everything went well.  No problems with any of the tiles.

unknown

I highly recommend them. They had good communication and highly-skilled laborer. Their punctuality and responsiveness were good. They were very professional.

unknown

showed up on time, accomplished the work quickly and without any inconvenience. billing was handled through the office.

Arrived on time for estimate and the actual work was done quickly and efficiently a few days later. Estimate for work was emailed to me the same day. The only drawback was minimum work required was $450.  I have used them before for a leak and found the work they recommended and did not recommend was great. They fixed the leak and found there was no need to do seals, or other jobs.
They took pictures of the roof while here to show me what was needed and reviewed them with me. I gave them a B on price due to the minimum required. So it automatically starts at $450 and goes from there.

Great

unknown

Have used Gary (PRS) twice before when we lived in Green Valley (Henderson). Price was always less then expected and done right the first time. I'm now in Southern Highlands and the other day during a rain storm we developed a leak that came through the light fixture in the master bathroom. Not a bad leak but since it came through the light fixture it bothered me. Being 75 years of age, I wasn't about (my wife wouldn't let me!) to crawl through the attic or go on the roof so I again called PRS. Called Monday and got a Wednesday appointment. Wouldn't you know, it's Gary again who shows up. After a few minutes talking about our old house and it's roof problems which he had fixed, he climbs up on the roof and in about 15 minutes comes down and announces that the problem had been identified and fixed! That quick. I asked what the damages were and he smiled and said I don't owe him anything. Believe that!  No service fee, transportation costs or anything. I know that the problem couldn't have been much, tiles out of place I think, but his knowledge and abilities are worth a lot. Can you guess who I recommend for any roofing job. It's gotta be PRS. The only roofing company on my list.

I own a real estate company and hire them for like 15 years. That's my roofing company that always done a really good job for me.

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Excellent!

The crew arrived when they said the would,returned the next day & completed the job & cleaned up the site

Great; everything went smooth from scheduling the appointment to PRS providing there estimate and scheduling the work.

Both estimator and work was really outstanding and understanding of financial problems. Worked with us all the way. Installers were on time, took professional care with their work and cleaned up after the job was completed31