PIONEER OVERHEAD DOOR

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They were great. We have used them in the past and have always been extremely happy with their prices and work. One of the springs broke that helps lift the door early on a Saturday morning. I called them at 5:30 am to leave a message that I would need their service. Within two minutes the owner texted me that I would be on the schedule for that day and they would let me know when they would be out. He called me at 10:00am and let me know the technician would be out within the hour. He showed up very soon and it was fixed before 11:00 am. They have a 1 year warranty on parts and labor.

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An appointment was set for the estimate. I had arranged for a friend to be present to open the garage. Pioneer called one half hour ahead of the appointment time and said the man was on the way. I called my friend to get over there earlier. Minutes later the man called and said that he was not going to wait around. He was 25 minutes earlier than he was supposed to be there! My friend was just down the block from there on the way over. I told him that. He said he was not going to wait. He became extreme rude. He said he was not working for me, he was working for the insurance company! That is ironic because I was the one who recommended him to the insurance company.
How does a company like this stay in business?

Contacted Costco via online to order an overhead door estimated.  Amarr Doors have a good reputation.  Costco through Amarr notified Pioneer Overhead Door to do my estimate.  I did not know it was not Amarr itself as the estimate was on Amarr letterhead.  Salesman Ron promised speedy delivery and convince me to purchase more to qualify for a cash card program.  I bought in (second mistake).  First mistake was not dismissing the sales person on the spot for the upsell. 
I signed contract on 9-11-13 and two weeks later emailed salesperson Ron on install.  No response so I called Costco.  Costco got me a response from Ron telling me its a 4-6 delivery time but he would check in on it.  Got a phone call from Ron saying doors came in early and he could install on 10-11-2013.  Agreed to install date.  Crews arrived timely and completed the job in 3 hours. 
I emailed Ron about cash card program and got not response so I contacted Costco and alerted Ron that I did.  Then comes an email response..."not my job and the person at Amarr who handles it has died."  With this, I started to look very closely at the work.  I picked up loose hardware (screws, washers, etc) inside my garage as well as in the cracks of the concrete drive, on both sides of the drive and in the gutters.  I later found loose bolts never tighten on the doors themselves and started to wonder if the doors where secure.  Upselling, shoddy work, poor communications....all not expected from Costco and Amarr.  I do not think Pioneer Door is doing either company justice.  Complaints filed with Costco, Amarr, NV Contractors Board, BBB and notice posted here.
Of course every job can have different results but this experience led me to tell Amarr to assign a different authorized dealer to my address for any/all future warranty claims.  I will not allow Pioneer Overhead Door back on my property.

This business is a vendor recommended by Costco.

Due to Homeowner Association's requirement that door trim substantially match existing doors even though the manufactuer that supplied all of the doors in the subdivision went out of business, the doors had to be special-ordered.   They arrived within the time-period estimated by this vendor.

The installer was courteous, arrived on schedule, and completed the work well within the estimated time frame.   We are very pleased with the quality of the doors and the garage-door opener.   The belt-drive opener is the quietest we have ever experienced by a considerable margin and the street noise has been substantially reduced by the insulated doors. 

One problem:  the installer left a mess.  This included numerous scraps of materials, gravel created from the installation, and most importantly, numerous wires, nuts, and sharp, self-tapping screws.   They were both in the garage itself, on the driveway, and in the gutter.   We know from a previous installation in our last house that these screws can easily punture car tires, so I carefully picked up all of the items before they did any damage to my property or my neighbors'.  Still, I expect contractors to clean up after themselves.

I called the vendor to report the problem but had not heard back from him as of the time I filed this report. 

They charged me about $1600, but I don’t quite remember. The service was not very good. I had used them in the past for a neighbor’s garage that my son had damaged. So, I worked really hard to find a garage door that would match. I called another company and that company was fantastic. They said that somebody who represented them would call me back and it was Ron with Pioneer Door who called me. I told him what took place and he said that he would take care of it without any problems. He did and I thought his service was phenomenal. So, I recommended him to some more people. When it was time for me to get new garage doors, I called them and went straight to Ron. They came out and replaced my garage doors. They anchored the two-car garage with a beautiful nice anchor that connects to the garage door opener. They didn’t do the same with my one-car garage. They just drilled straight into the garage door panel itself. The anchor prevents that from happening. It’s nice and well built. So, I called Ron the next day and told him that I wanted the same anchor on my one-car garage. So, he asked me if my garage door was working properly or not. I told him that was not the case and I preferred it to match since I had paid a lot of money for it. He then said that there was nothing wrong with my garage door. I told him that I didn’t appreciate his tone and I wanted it to be taken care of. I also wanted the top garage door panel replaced because the guy drilled straight into the panel. He told me that he didn’t have a panel in stock and would take about a month. I asked him if he was going to follow up, call me back and tell me when it was going to be in stock. He also told me that I had to pay $100 for that panel. I told him that I would do it since I wanted it to be taken care of. He never called for three months. I waited for two and a half months before I called him back. So, I called him back and told him what he was planning on doing. He said that it was still not in stock. He then called me back a couple of weeks later and he finally came out with his installer. They replaced the panel and put the anchor on. He replaced the strut and I had questioned them the first time as to why it wasn’t used. He charged me $250 for coming back out for a service charge, for a new strut that should have been replaced the first time and for the anchor. I told the installer that I wasn’t going to pay $250. Their after service was horrendous and it was so bad that I can’t even get Ron out from Pioneer Door. I should have gone through the other company that referred Ron instead of calling him. That company wouldn’t have let me down opposed to what Ron at Pioneer Garage Door did. The product that Ron used was very nice. I really thought that they were well built, very solid and very nice. I picked up two different screws from the ground after they had come to install the garage doors which could have gone into the tires, but I found them. I didn’t really shop around for prices. When it comes to their quality, they could have done it right the first time. I am frustrated with the owner of Pioneer Door. Their punctuality was fantastic before they got paid, but the service wasn’t after the sale. The installers were very nice and good, but the owner was horrible when I needed him again. I wouldn’t use him again because of the way he treated me. It could have been fixed the next day with little effort. He even questioned me as to why I didn’t question it right when I saw it and I wasn’t there watching the installer install it.

Because I had a good idea what I wanted, it was not difficult for me to choose Pioneer because they offered the best overall price and delivery of the three estimates I received. The sales person was knowledgeable and even brought out samples for me. I choose an unusual color which they didn't have on hand initially. Now the curb appeal is wonderful and I've even had passersby ask me if I want to sell the house!!

They arrived at my house by 10:00 and were done in less than 1 hour. I had a faulty wall switch they repaired and I was billed for 15 minutes extra which was $14.00. I was very happy with their scheduling and how quick they responded, their overall service and pricing and I would recommend them highly.

Having used Pioneer once before, last entry Nov '08, I called them to install an opener for my 3rd car garage. At 1045AM I got a price for a 1/2 HP lift for $305. Install would be that afternoon. The tech was finishing a job and had to go back to the shop to pick up the motor and then to me. At 1115am Adam called to say he was on his way and at 1130, he was at the house. He installed the lift and left at 1215, job done, area clean!!!! I've used them before and will use them for future issues that come up. I will not have to call around as I feel their price is fair and the job is done correctly.

Called Pioneer by 8:30 am. Said he'd have a man out in a couple of hours. Problem diagnosed by 10am. Had to go back to the shop to get the new lift. Lift installed by 12:30 pm. Was clean and efficient. New motor with belt drive quieter than old unit. My wheels squeaked so I said I would spray them with WD-40. Said he would take care of that and did with some other spray. Told me that the spring needed to be sprayed every 6 months. Excellent, prompt job. Just needed to be prompted on getting the squeak out. 305 for lift, 75 for labor/service call and 42 for outside keypad. Probably reasonably priced. Very prompt!!

I thought they came in a timely fashion, they had a great price, they came an hour after I called them on the same day. I talked to the owner about some other problems I was having with another company and he was giving me advice on how to handle it.

Pioneer Overhead Door did a great job hooking up the opener. Everything worked properly when they were done. The problem I had was that they left a mess when they were finished. It wasn't a big deal, but that stopped them from getting a better grade from me.

Pioneer was awesome; they did very good with the installation. The people were great and there were no problems what so ever. It has been about 6 months since they installed the doors for me and I have yet to encounter any problems. The pricing was also great; the price included the doors, opener, my choice of lifts and even the motor. I have two different size motors. I believe one is a 3rd horse power motor and the other is a 3rd 1/2. I would not have changed anything about this service or the workers who did it. I am very, very happy and I would definitely hire them again.

Pioneer Overhead Door didn't have to explain what was wrong with it as I knew I had backed my car into it. They were able to come and fix it on the same day that I called. We haven't had any problems with our door since they fixed it. The frame was fixed properly and the door opens and closes properly.