O'ROURKE PLUMBING SERVICE, INC
About us
O’Rourke Plumbing Service, established in 1966, is a family-run business in the Las Vegas Valley. Until recently, O’Rourke Plumbing Service’s work has been generated exclusively through word of mouth referrals from our many satisfied customers. With such a vast experience, it is no wonder that O’Rourke Plumbing has an extremely loyal customer base. We can confidently say that our level of service is surpassed by none, and that is how we have been able to grow our business successfully over the decades. O’Rourke Plumbing Service can handle anything, from simple repairs to complex installations. Our knowledgeable, skillful professionals will ultimately save you time and money. We provide superior craftsmanship with great attention to detail. Our professionals work neatly and always show respect to your home or business.
Business highlights
Services we offer
• Seven days a week – 24 hours a day emergency service • Plumbing Maintenance • Water Heaters – New and Replacements under Warranty • Slab Leaks and Water Line Rerouting • Drain Cleaning and Maintenance • Outdoor Lawn Irrigation Repair • Reverse Osmosis Installation and Filter Replacement • Detection of Leaks • High End Customer Service • Gas lines • Commercial Services • Estimates for Insurance Claims • Installations • Outside and Inside Drainage • Garbage Disp
Amenities
Emergency Services
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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95% | ||
2% | ||
0% | ||
0% | ||
2% |
"Thank you for your kind review! We look forward to working with you again!"
On the day of the installation, the only "hiccup" turned out to be the fact that they were scheduled to arrive at 7:00 am and didn't actually get here until about 7:35 or 7:40. (That's the reason for the "B" rating under "Punctuality.") However, I did receive a phone call from their dispatcher just before 7 o'clock alerting me that they were running about 30 minutes behind schedule. When they did arrive, they were knowledgeable and efficient, professional but still personable. They were extremely considerate about making as little mess as possible (which I greatly appreciated!). They configured the installation managing to leave us as much storage room under the sink as possible—something which I had not been able to figure out myself. In the course of our conversation, Anthony also gave me advice about water conditioning/softening units, since we plan to purchase one later this year. We really couldn't be more pleased with their service. We would certainly call them again in the future and will definitely recommend them to others.
** Multiple calls in FOUR MONTHS to return to repair one small new toilet flusher system they installed that hangs leaving the toilet running! **
We have used O'Rourke approximately 3-4 times in the past. Without fail they've always had to return to re-fix something that was not done right to start.
On Nov 14, 2013 they installed all new flusher systems in our bathrooms as preventative maintenance. One hangs when flushed and just runs if you don't jiggle it. I called, spoke to the rep and was promised a call back, called again in December and was promised a call back, called again in January and was promised a call back, called in February, said I didn't want to have to do a negative review here, was promised a call back. Four months, complete failure to follow up and finish the work!
I even offered to try to do it myself if their plumber would call and walk me through it on the phone. I've been very professional about this, have not fussed and expect the same.
It's one thing having to return to touch up work but another thing when they promise over four months to make it right and they don't.
Very disappointed in this vendor!
This is the third visit Anthony has made to my home, to repair commodes, dishwasher, showers, and replace the kitchen faucet. His work is immaculate; he handles the heavy, fragile wall-mounted commodes without a problem. His work area is as clean or cleaner when he leaves, than when he arrived. He seems to have every plumbing part known to man, in his company truck. He wastes no time; is always pleasant and professional; and he seems to know how to fix problems within moments of examining the fixtures or leaks. When I told him about water coming out of the overflow device for the dishwasher, he quickly knelt down, looked in the cupboards under the sink, pulled out a black tube, saw that it was clogged, and was out to his truck, back with a replacement, and had it installed all within 10 minutes. Anthony and O'Rourke Plumbing are probably the best professional repair company I've not only used, but have even heard people talk about.
An appointment was scheduled for Thursday, 14 March at 9:00 A.M. At 8:50 A.M., Sarah (office staff) called and said Anthony would be about 30 minutes late. Anthony arrived a little before 9:30 A.M. and in less than two hours had the new connections installed. He did a good job of cleaning up afterwards. The final bill was exactly the amount of the estimate.
O'Rourke Plumbing will be our first choice to do more plumbing work in the months ahead as we proceed with other renovations
Licensing
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