Lifeguard Pools

We love Lifeguard Pools. They did a very good job on time and everybody that worked here was very professional and very nice. Everything was done on time and we’re very pleased with the crew and with Lifeguard Pools we recommend them to our friends and family….?????

Contacted Ron and set up a quote, he came out gave price. Scheduled the job. They came out and fixed the spot. Within the next couple of days rust was back. Called, called, called. When we finally spoke decided to wait until fall to schedule since the pool had to be drained again. In the fall, called, called, called. Needless to say a year and half later we had another company come out and they did an amazing job. The new company came out, they were punctual, responsive, better in price and it has been a month and no rust.

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Lifeguard was selected over similarly priced bids at higher end of range on the basis of mid-summer delivery date.  Contract was signed May 16, 2003.  Following periodic delays, pool was placed in service August 27, 2003.  Final corrections to pool (incorrect connection of intake/outtake, cracked tiles, broken concrete, incorrectly sealed pool lights) were completed December 2003.



Pool was mostly successful and enjoyed for nine years.  In fall 2012, cracks in pebble bottom finish began to gradually expand and crumble away.  Rate of decay accelerated through winter.



Pebble interior finish is covered under warranty for 10 years, through August 2013.  Decaying pebble surface was brought to Lifeguard and Ron Mecham's attention November of 2012.  Ron initially contacted Gemstone as the materials provider to diagnose the failure and devise plan of action.  It turns out, a generic pebble aggregate was substituted by plaster subcontractor B & D Plastering, Inc. (dba DNB Pool Renovations).  B & D was brought in by Mecham to consult on solution beginning in January 2012.



After repeated prodding and reminders by phone, text, and email, B&D verbally offered to patch the holes off-the-record.  Jay Stone of B&D stated that it was not in my best interest to make it a warranty claim, as the manufacturer would require pool chemistry data.



The failure of the pebble finish is systematic and widespread.  Patching is a temporary solution to get the builder and plasterer past the expiration of the warranty.  I considered the proposal insufficient and suspicious given the absence of paperwork and written response.



In early March 2013, I explained to Ron and Lifeguard that I considered this off-the-record response to my warranty issue to be unprofessional and shady.  I informed Lifeguard and B&D in writing that this was a warranty claim and that based on the systemic nature of the failure, patching would be insufficient.  Further, I offered that if they felt re-pebbling the pool and spa was beyond the extent of warranty coverage, they should propose a price for additional materials and labor.



Ron and Lifeguard responded by email that they would get a quote from Jay at B & D.  After six weeks and multiple reminders repeating my offer (4/12/13, 4/17/13, 4/25/13), I had still not received a quote.



On April 25, 2013, Ron at Lifeguard demanded 9 years of pool maintenance data.  When I offered financial records demonstrating service by licensed pool service companies with decades of experience in Las Vegas, Ron and Lifeguard responded with a demand for 9 plus years of: "draining schedules, hardness, alkalinity, ph [sic], chlorine etc."  Further, he emphasized, "Lifeguard offers a limited warrantee [sic], and will assist as necessary and on a pro-rates [sic] basis."



There is no requirement in either contract or warranty addendum that owner maintain records of pool chemistry.  Rather, "Lifeguard is responsible for the repair or replacement of any defective part that has failed under normal use."  Further, nowhere does the warranty state that coverage is pro- rated (presumably meaning declining as time passes and warranty approaches expiration).



As of May 7, 2013, I stated I was still amenable to paying Lifeguard and/or B&D for full restoration of pebble finish over and above what they felt the warranty might merit.  On May 9, 2013, Ron's entire response on behalf of Lifeguard was: "Lifeguard Pools is not interested in bidding future work at this project."  Jay Stone and B&D (BND) have never responded in writing.



Lifeguard Pools and Ron Mecham have left me no alternative but to have the work done by other vendors.  Quotes range between $6k-$9k.  All contractors have affirmed that patching will not stop the decay of the existing pebble finish.  I'll select a new contractor and pursue Lifeguard, Ron Mecham, B&D, and Jay Stone via the Nevada State Contractors Board and the Justice Court.

Very happy with them. They did exactly what they said and they did it on time within a 60 day schedule. They cleaned up. They came back to educate us about the pool. We checked out ten different companies. They had the same price but we got more for the price with life guard. They did not do the decking.

Lifeguard Pools were a very good company. They stayed on the time schedule that was originally planned. It only took them about 2 months to finish our pool. They also recommended a great company to do the heating for our pool.

Lifeguard Pools completed the pool in about 2 1/2 months, which I didn't think was bad at all. The work was very good and my pool looks terrific. I really like the fact that they checked up on their work when they were done just to make sure I was not having any problems.