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Horizon Pool & Spa Service

Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,

About us

Horizon Pool & Spa is a service company committed to bringing full customer satisfaction. We have over 20 years of experience performing pool and spa maintenance. We are a family operated business that is aware of the pool and spa owners’ needs and concerns. We know that besides the wish for a crystal clear pool, our customers want a healthy and enjoyable environment for their families. Our office is located in the city of North Las Vegas, Nevada but we also serve the South and West and North West Las Vegas areas. We look forward to having the opportunity of keeping your pool as clean and healthy as you want.

Business highlights

27 years of experience

Services we offer

Pool and Spa and & inspect pool equipment., backwash filter, brush pool walls, skimmers and pump baskets, water chemistry

Accepted Payment Methods

  • CreditCard
Reviews
4.211 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
9%
3
0%
2
0%
1
18%
Showing 1-11 of 11 reviews
Ann C.
Sep 2017
1.0
WE used Horizon Pool Service for years. Here is an update on services provided: Another pool service came out and problems were fixed easily and quickly. No miracles needed Oscar- just professional and competent service. I could outline the list of lies and issues in the communication with Oscar but I will just highlight a few. He treated my parents and my Aunt, the Homeowner -Terribly. Refused to meet at the house to see the issues. Did not return calls. Ignored issues, in my opinion, because he knew we were getting ready to sell the house. During the 5 months that we were working on the house doing upgrades, etc... he and his technician ignored problems and did not service house regularly. Despite being a customer for years... then blames my elderly parents for the issues and stated that the technician told them things when they were not even living in the house at that time! Complete- no confusion - LIES. I can not state enough - DO NOT EVER USE THIS COMPANY. I AM HAPPY TO CHAT WITH YOU OSCAR OR ANYONE WHO HAS QUESTIONS IN REGARDS TO THIS ACCOUNT AND OUR EXPERIENCE WITH THIS COMPANY AND ITS OWNER. DESPICABLE!

Ann C.
Aug 2017
1.0
We have had Horizon Pool Service for many years and were always pleased. In the last 5 months the service has been terrible. We had a new person assigned and the service and communication has been extremely poor. The owner when called - refuses to call back or show up at the property to discuss concerns. The assigned technician has lied multiple times- trying to push off things she has neglected. She and the owner are trying to take advantage of the elderly couple that lives there. We have filed charges with the BBB. DO NOT EVER USE THIS COMPANY and if you currently use them CANCEL now. Oscar - your behavior is despicable.
Response from Horizon Pool & Spa Service
"First, the person that wrote that message clearly it's not the person (I'm not going to name her) that hired us. I have personally spoken with her at least two times in the past 2-3 weeks, my technician spoke with her last week about her pool motor being out. (She was going to call home warranty). I (OSCAR) was there on Wednesday (2 days ago) and up till then, motor had not been replaced.... we can't do miracles.... Good luck to you."

Sonia A.
Jun 2013
4.0
$75
They were okay!  I used them on a home working deal.  They came out very quickly, and they were fine.  The staff's demeanor was okay.  I won't necessarily use them again in the future.  I would try somebody else.

STEPHEN J.
Jun 2013
5.0
Yes, I recommend this pro
$3,960
Very well, the crew was exceptionally helpful and protected our property and cleaned up everything when finished.

Kenneth G.
Jun 2013
5.0
Yes, I recommend this pro
$60
I've been very happy with them.  He does excellent work, his prices are very reasonable and he's very responsive.  For pool maintenance companies the more routine, replacing motors and chlorination, replacing electrical properties and things like that he can do a lot of things and his prices are very reasonable.  The excellence in the work he did plus again his prices for that kind of work are extremely competitive.

Judie G.
May 2013
5.0
Yes, I recommend this pro
$100
They check all the equipment and let me know if anything needs replaced. I have a home warranty, so I check with them first, but if they do not cover a part, he will buy it and come to replace it.

TJ K.
Mar 2013
5.0
Yes, I recommend this pro
I am new to the area. the previous owners used horizon and I know they were very happy with them. I continued service with them and have been very happy.

Judy W.
Oct 2012
5.0
Yes, I recommend this pro
$850
When that pump had a problem, he contacted manufacturer and they came
out in a timely fashion. Determined that pump had a problem and
solved it.  Brian was on top of things for us. We are seasonal residents
in Las Vegas and we know we can count on him when we are 1700 miles
away with one phone call. Trusting him to help us and trust is a big
must with us. You can trust the job gets done, you can trust its done right, you can trust he keeps the cost down, you can trust Brian.

Kenneth G.
Sep 2012
5.0
Yes, I recommend this pro
$180
herice

JAMES D.
Feb 2007
5.0
Yes, I recommend this pro
$380
Oscar arrived the same day of my phone call. Checked out the spa system and removed the motor. He said he would need to check the motor further, at his shop, before making a final decision. He called back within a few days to inform me that it was in fact, the motor, which was not functioning. Although the incorrect part was shipped, Oscar was still able to receive and replace the new motor within eight days. Oscar's quality of work was excellent, but I felt he could have been more responsive in keeping me informed of the problem and in providing the final bill.

CAYCE N.
Jun 2006
5.0
Yes, I recommend this pro
$90
Horizon is unbelievably reliable and inexpensive compared to other companies we've used. They have never failed to show up when expected. They are courteous and they do a fantastic job.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Horizon Pool & Spa Service is currently rated 4.2 overall out of 5.

Horizon Pool & Spa Service accepts the following forms of payment: CreditCard

No, Horizon Pool & Spa Service does not offer free project estimates.

No, Horizon Pool & Spa Service does not offer eco-friendly accreditations.

No, Horizon Pool & Spa Service does not offer a senior discount.

No, Horizon Pool & Spa Service does not offer emergency services.

No, Horizon Pool & Spa Service does not offer warranties.