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About us
Hi my name is Casey White, owner of Genuine Pest Control. I have been doing pest control for most of my working life, first working with my Dad as a kid, for his business in California. I understand the value of quality service at a fair price, and it is important to me that you are satisfied with the service we provide. Through my years of pest control I have gained much experience in resolving all types of pest issues, and look forward to adapting what I've learned to each new challenge. Please give us a call and I or one of my staff will be happy to assist you with your pest needs. If you have any general inquires about your pet problem please [email protected] or call at 702-983-4202. Thank you!
Business highlights
17 years of experience
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.627 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 19% | ||
| 4% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 27 reviews
Christina B.
Apr 2021
Rodent Pest Control Service
On time efficient
Ron H.
Oct 2019
Rodent Pest Control Service
No service agreement and want full payment. Nothing in writing until getting upset. Waited till late in the day to contact us. Finally came to agreement.
Response from Genuine Pest Control
"Ron we do apologize about the miss communication, sometimes things just fall through the cracks, there is no excuse, we hope that our services made up for that. Thank you for you feedback"
Larry W.
Aug 2019
Rodent Pest Control Service
Responsive!
Karen R.
Aug 2019
Rodent Pest Control Service
They came out right away explained very well what needed to be done and got the job done right away!
Millie S.
Aug 2019
This is an on going pigeon pest control project - part one and part 2 with 2 separate invoices. This was part one of the project to control pigeon issues. I can't give a 5 star rating until part 2 of this job is completed and that I am assured that I don't have these issues again. The technician worked very hard but the cost was pricey and I don't feel confident that these issues are finalized.
Lorraine T.
Jul 2019
Rodent Pest Control Service
Great service
Richard H.
Jun 2019
Rodent Pest Control Service
They were the only ones that could attack the rat problem inside the house. They started the same day that they did the estimate. They know where the rats get in. The other companies mainly wanted to start a monthly service.
Crystal L.
Jun 2019
i had Alex come out and he was very honest about our pigeon problem dodnt try to sell service we didnt need so i hired him for preventive services also
Don T.
Jun 2019
Hope V.
Feb 2019
Rodent Pest Control Service
Excellent customer service, on-time appointments, courteous workers, reasonable pricing, and quick responses to questions are hallmarks of Genuine Pest Control. Casey White, a real professional, is personable, productive, and proficient. He runs a top-notch business.
Theresa K.
Jan 2019
Great customer service and very informative about my choices.
Jane J.
Jan 2019
Rodent Pest Control Service
This company comes back until the job is finished. Rodents seem to just keep coming back. These guys kept coming back until all of the rodents were gone. If I have more problems in the future, I will call them again.
Millie S.
Dec 2018
Aaron and the other tech arrived on time, were informative, and worked hard to prevent the pigeon droppings problem on my roof. I am hoping that the wiring around the eve of my roof will solve the problem of pigeons nesting in this area, as well as prevent pigeon droppings blowing off my roof onto the patio every time there is wind and rain. Time will tell.
Susan O.
Dec 2018
Rodent Pest Control Service
The techs were on time, very thorough and professional.
Arlene S.
Dec 2018
I believe they got rid of my pest in the attic but they did not follow thru with everything they said would be done per my service agreement. Cleaning dropping in attic and replacing insulation that was removed by them, never done. Also asked them to come back to check trap left in attic....to see if it was full. They said they were very busy and wouldn't come to check!
Response from Genuine Pest Control
"Arlene, I am glad the rodents are gone, however, I believe you are confused as to what the service entailed and what you paid for. The service included eliminating the rodent infestation and sealing up the exterior openings, with a one year guarantee. This is clearly explained in the contract. We did this work, which included 3 separate services over a one week period. You had told us a prior company told you the attic was in bad shape and needed cleaning. We inspected and explained that the rodent infestation was new and cleaning was not necessary. We only found about 10 rodent poops in the attic. Regarding inspecting the traps again: The last two inspections revealed no current activity and that the rodents are gone. You also explained you are no longer hearing any noises from the rodents, which is great. It would be impractical for us to re-inspect now, again, as all indications are the rodents are gone. However, we will happily re-inspect the attic in a couple weeks if you like, as a courtesy, for your own peace of mind. Casey"
Francine G.
Nov 2018
Rodent Pest Control Service
Aaron was very informative and pleasant to work with in handling my issue.
Denise S.
Nov 2018
Rodent Pest Control Service
I wished I would have known about them before I hired 2 other companies and wasted my money. They were professional and solved my problem in 4 days.
Joseph L.
Nov 2018
Rodent Pest Control Service
Poor telephone quality - no specific information without constant questioning.
Sharon D.
Nov 2018
I thought the price was a bit high, but the company was good to work with. The were on time when giving the estimate and on time when doing the work.
Laura A.
Nov 2018
Rodent Pest Control Service
Aaron was easy to work with and very professional. The first time they charge me $375 but did not take care of the rodent problems inside the house. They came back again and install fences at all the entry points to the house and so far the rodent activities inside the home had stopped. I had to pay another $375.00 and had to wait two more weeks before they schedule the second service.
Response from Genuine Pest Control
"Laura, I am sorry you are unhappy with the service, however we are continuing to service the home until the problem is resolved. Eliminating a rodent problem is sometimes tricky, and requires adjusting our methods, which is why we attach a 60 day guarantee. We returned first thing Monday morning on the 26th, after receiving your call Friday afternoon on the 23rd (Thanks giving weekend) alerting us that the rodents are back. We treated and are scheduled Wednesday the 28th to return and check again. We continue to inspect and treat until the rodents are gone. Casey White Genuine Pest Control"
Wayne R.
Nov 2018
They were both very efficient got the job done in no time plus reminded us about the warranty. Plan to recommend them to our neighbors who have the same problem. They were great representatives of the company
David S.
Oct 2018
Very responsive, reasonably priced, and very cordial.
Chester F.
Oct 2018
The technician was very knowledgeable and friendly the customer support was also friendly and responsive.
Willie T.
Jul 2018
Good
Diana P.
Jun 2018
diana p
Licensing
State Contractor License Requirements
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FAQ
Genuine Pest Control is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Genuine Pest Control accepts the following forms of payment: CreditCard
No, Genuine Pest Control does not offer free project estimates.
No, Genuine Pest Control does not offer eco-friendly accreditations.
No, Genuine Pest Control does not offer a senior discount.
No, Genuine Pest Control does not offer emergency services.
Yes, Genuine Pest Control offers warranties.