Install was ok.  Installers had difficulty with already installed WI FI net and were not able to completely resolve. Calls or questions on day to day operation were not returned

Jarrett R. was the Geek Squad Home Theater representative that came out to perform the services.  He was prompt, called prior that day to help close the window of arrival.  Jarrett was great!!!  He knew exactly what to do after I explained what it was that I needed for them to do.  He went above and beyond what was expected.  Made sure I understood all functions of equipment & the Harmony remote that he programed.  The services were awesome, Jarrett was super friendly, great communication.  I would highly recommend The Geek Squad services!!  The old saying... "You get what you pay for"  it was well worth the cost.  Thanks!  Eddie 

Hugo and Angel were professional and accommodating.  They were very respectful of our property.  They made sure we understood how to operate our new appliances, before they left, answering any and all questions.

unknown

They were very knowledgeable and did a great job.

Chris Arrived in the window of time. He checked the locations and set up the first install after confirming with me about my location preferences. Second install the same. He set the TV and dvd settings along with wifi. Our basic lan isn't performing well so we followed his recommendation for a replacement. Problem solved.

The only slightest disappointment was that the tech called the day before and set his arrival at 8am. Perfect that's why I take earliest window offered. The morning of the service call, the tech called he was sent to another call before ours setting the window 1030-12. Okay. He arrived at 1030 finishing at 2. Still in the time I expected for the project.

EXCELLENT

.

perfect

The computer would freeze at times and some other problems existed as well. They ended up spending 20-25 minutes on it and they made it start working efficiently again. There was no charge!

I'm not sure about the product because a 4 month old washer covered under warrantee had $500 worth of repairs but that's not their fault. A couple of guys came and worked their heads off trying to fix it. They were cool.

See the story above

See above.

They did really good service.  I do like them.  I have signed up for a year’s contract protection and service for up to 3 computers.

My CD-ROM skipped, and they said it was not a hardware problem. My computer continued to so this over and over, and we had it there four times to get it repaired. I ended up giving my computer to charity.

Overall, my recommendation to everyone is NOT to buy computers from Best Buy with any expectation that their service warranty will give you timely repairs if you have problems. If you are a geek yourself, then obviously this isn't such a big issue. But, for hardware problems like I apparently had, the time to change out a hard drive should have been 10 minutes. Instead, for reasons not explained to me, the unit is shipped to another facility taking over a week for the roundtrip - and my time without the laptop is now at 2 wks and still counting! Beware of the service plan - I paid $300 on top of buying a $1300 laptop and now believe it was a waste of money.