Furniture Place

Mattresses, Furniture - Sales

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Neil P.
11/2013
1.0
furniture sales, mattresses
  + 0 more
We tried to buy a memory foam mattress from these guys. Once we chose and paid for the one we wanted, we got a call on our way home. Suddenly it was going to take three weeks to be in stock. They offered a "loaner" (to save their deal) until our mattress came in. We said OK because we really likes the mattress. Four weeks later, we had not heard anything so we stopped by the store. Our salesman was surprised no one had called and he told us he would find out what was going on. The owner got involved and that's when the lies and threats started. Now they said they couldn't get our mattress at all and we needed to choose a new mattress. We decided we'd had enough and asked for a refund and the owner went into "negotiation mode", speaking in broken English (he's Turkish) and spitting out numbers he couldn't explain. When I caught him (mathematically), the owner now said that the "loaner" was not a loaner at all and that he considered the transaction a sale and that we had purchased the "loaner". Then he told us that there were no refunds or returns! That left us with a $1300 mattress we didn't order, didn't want or purchase and a choice to either take the loss and let it go or, as he so forcefully suggested, sue the store, knowing that the cost of an attorney would eclipse the cost of the mattress. Stay away from this store and its unethical owner and employees.
Description of Work: Sells lower quality furniture and bedding.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,300

Response from Furniture Place
We have been in the furniture business for over 30 years and always work in the best interest of our clientele. However, in this particular case, buyer purchased a mattress from our store, when our sales representative checked stock, he realized it would be a 3 month wait not 3weeks to correct written discrepancy of buyer and was offered two options promptly; either full refund or replace with a different mattress. Customer did not want to wait three months and decided to exchange order to another mattress at equal value at $1300. Customer signed and agreed and mattress was delivered to home. There was no promise to replace used mattress verbally/nor was that mentioned in anyway on the signed invoice. I have attached invoice for reference. We never offered to give a loaner $1300 mattress. As much as we would like to help customer, per company policy, manufacturer can only replace a mattress if it is subject to manufacturer defect based on warranty pertaining to each particular model/and it would still only be replaced with same model. The customer was not misinformed in any shape or form, they picked out the mattress and agreed to purchase it and received what they purchases as per invoice agreement.

    Contact information

    1216 S. Rainbow Blvd., Las Vegas, NV 89146

    www.furnitureplacelv.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Mattresses,
    Furniture - Sales

    FAQ

    Furniture Place is currently rated 1 overall out of 5.
    No, Furniture Place does not offer free project estimates.
    No, Furniture Place does not offer eco-friendly accreditations.
    No, Furniture Place does not offer a senior discount.
    No, Furniture Place does not offer emergency services.
    No, Furniture Place does not offer warranties.

    Contact information

    1216 S. Rainbow Blvd., Las Vegas, NV 89146

    www.furnitureplacelv.com