FABULOUS FLOORS

"I understand that you are not a tile setter, and how you may not understand, what I have politely been trying to explain to you. Your porch, is in fact laid correctly, according to "The Tile Council of America". First, prior to setting your porch's tile, my tile setter laid out your front porch tile for you to view, and approve of, which of course you did, and then my tile setter proceeded to move forward, and lay your front porch's tile. Question: why did you not mention these other concerns, at that time, before he even started setting your tile, when being asked to approve the layout? Next, when the job was completed, not only did you invite your neighbor over, to share in the beauty of your newly tiled porch, you willingly signed off on our post job comment form, as everything being great, and you approved of all the work just completed. Question: why did you not mention these other concerns at that time either? In addition, when you called my store, you mislead me, as to what your situation really entailed. You claimed my tile setter was just some "handyman" or "utility guy" and he completely botched your install. I then offered to clean up the situation and dispatched my foreman out to revisit your project. At which time, and after I had gathered all my facts, I realized, your porch was not only set by one of my best tile setters, it was also set with your approval, and it conforms to industry standards according to The Tile Council of America". I then explained, we can redo your porch's install, but the burden of financial responsibility would now be on you, since my people did in fact act accordingly, and with your approval throughout the entire process."

"Hello [removed member name], My name is JD and I am the store manager here at Fabulous Floors. I would like to personally thank you for your business, and taking the time to post your review, here on Angie's list. If you should decide to do more business with our store, or refer a friend / family member / colleague, I would like to offer you a 5% manager's discount, if you simply say hello to me while in my store."

"Hello Member Information removed, My name is JD and I am the store manager here at Fabulous Floors. I met you several times during your purchasing experience in my store. I would like to personally thank you for your business, and taking the time to post your review, here on Angie's list. If you should decide to do more business with our store, or refer a friend / family member / colleague, I would like to offer you a 5% manager's discount, if you simply say hello to me while in my store."

"Hello [Member information removed], My name is JD and I am the store manager here at Fabulous Floors. I would like to personally thank you for your business, and taking the time to post your review, here on Angie's list. I am happy to hear all phases of your project went as planned and then some. If you should decide to do more business with our store, or refer a friend / family member / colleague, I would like to offer you a 5% manager's discount, if you simply say hello to me while in my store."

"Hello (member name removed), My name is JD and I am the store manager here at Fabulous Floors. Although, I did not have a chance to personally meet you, at some point during your in store experience, I would still like to personally thank you for your business, and taking the time to post your review, here on Angie's list. If you should decide to do more business with our store, or refer a friend / family member / colleague, I would like to offer you a 5% manager's discount, if you simply say hello to me while in my store, at any time."

"Hello Dale Liberty, My name is JD and I am the store manager here at Fabulous Floors. I would like to personally thank you for your business and making the long trek to my store from Pahrump. I also appreciate you taking the time to post a review, here on Angie's List. Here at Fabulous Floors no job is too small, nor too big, so thank you for allowing us to assist you in your bathroom flooring upgrade. If you should decide to do more business with my store, or refer us out within your neighborhood, I would like to offer you a 5% manger's discount, if you simply say hello to me while in my store, at any time."