Empire Today

it was excellent and very nice people

Not well, Customer service is horrible, they do not have a link to make payments or options to make payment easier, they wanted all money upfront before the work was done. They are really horrible people, they do not know how to assist, left does not know what the other person is doing.

We didn't have any problem with the actual carpet installation. However, there was a problem with moving the furniture. We have several pieces of large/heavy furniture. We discussed this with the person who gave us the initial estimate who assured us that they would send the correct people to deal with it. Unfortunately that didn't occur and it turned what could have been a one day job into a three day job. It finally all got done but it could have been handled a lot better.

My entire experience was mixed between great and not so great. To start, the employee who gave me the quote was very attentive to my needs and understood the time crunch I was under. The cost for the project was much higher than I was expecting based on previous carpet projects but he worked to get the price within my budget, with a slight sacrifice to the quality carpet I wanted. Lastly, he was supposed to send me the quote for tile flooring I wanted installed in the future, which was never received. The installers got here about 2 hours past when I was told they'd be here. They explained the install process thoroughly and did a decent quality job. There are some loose strands that I keep finding and I can feel the strips on the steps. When doing my final walk through I had to point out multiple issues, to include one closet door that was off track and another in which the track mechanism was broken. They told me that their boss would contact me to do the final walk through and will come by to fix the door. The boss never called me, I have not been contacted by the company at all (even after emailing them with my issue). I'm happy with my new carpet, but these problems make it certain I will not use this company again.

They were fine. It went extremely well. They were very professional, tidy, pleasant to talk to and they got it done in a timely manner.

I'm sure about the quality of the flooring material because it seems to get bruised so easily when you drop anything on it. I've been asking them for the last 3 weeks to send me something in writing for the maintenance and care for the floor. I even called and asked to speak with the supervisor but I haven't got anything yet. The price was fair. They have very poor customer service.

unknown

unknown

Horrible! Installed the Wrong Tile! It started off when the salesman from empire came and showed us three and a half hours of ideas. At that time I told him what I didn't want. What I wanted was something nice, smooth, creme colored tile, with just a tiny bit of cinnamon. When the Empire installation team came out a couple weeks later. It took an entire day to tear out the flooring, which I was fine with. The day afterwards, they started laying down tile. After the first few were down, I realized that this was not that tile that I had picked out. They had started installing this wrong tile. When I started complaining about the new tile, that I didn't want. They kept installing. I talked to a manager and he told me to wait until they were done to see what it looked like. He also told me that this is what you ordered, but it was not! I did not order Barnwood and that was what they installed, I told the manager that I wanted, again, a creme colored tile with a dash of cinnamon and that I had told the salesman the same thing when we first discusses the tile. Worst service she could have used! Horrible! Absolutely horrible! Left back hallway bare. Made numerous calls to empire, and they will not respond to calls. Promised if I did not like it, they would rip it up and put my tile down. When the job was done in their opinion, they still had six boxes of grout, sixteen boxes of tile, and all there other building materials. I then realized that I had paid for all these supplies. Later they came, and started hauling all of these supplies out to their truck with no mention of how much it costed. I complained about this and after a long fight they sent me a $400 check for the building materials. They left one box of tiles just in case anything was damaged. Overall, a very bad experience. They would not return my phone calls, and come back out to fix their mistake. I took it upon myself to spend a whole day cleaning up their mess, and fixing grout issues myself, trying to finish the job. There were little spots that looked like someone spilled something and did not clean it up, I tried to clean them off, but it would not come out. The back hall is very sloppily done, and looks bad. It looks absolutely horrible! If I could give a "Z" review, I would!

The service went very well. They were two men who came out to my home and were done with the laminate flooring in one day. They had to come back and do the tile a different day. Very excellent work tho. They also cleaned up very well, which was a plus for me and my wife. I would tell my friends and family members that its quality work for a good price.