Elite Heating, Cooling & Plumbing

Service went smoothly and they offered a good price.

Elite replaced my air conditioning unit and Upsold me on replacing my heating unit as well last summer even though there was nothing wrong with the heater. It cost $7000. The next day I had water leaking from the ceiling in my garage. They came out and fixed the leak and said that the next couple of tune ups would be covered for me. I made an appointment for a tune up today with a very rude lady. It was for a 4-6p appointment today and when they no call no showed I called them at 6:10. The gentleman said he didn’t see my appointment and all his staff were off because of the election but all the polls close at 7 and I begged him to have someone come out because it was my only day off for the next 2-3 weeks and he said no. I asked for a Saturday appointment and he said no. This is completely unprofessional and there’s no excuse for what happened to me tonight. Sitting at home for a 2 hour window and then having to contact them and being told there’s nothing they can do has been a huge inconvenience to me.

The service were very good, we have been using them for over 10 years, for general plumbing and regular maintenance of our heating and air conditioning system. Any servicemen that they send out are very courteous, friendly and does a neat and clean work.

Everything went well. The total cost included a senior citizen discount and was very reasonable. The brand (Trane) that was installed was highly recommended by Consumer Reports. The installers were on time and completed the work in a timely manner. On the downside, when it was time to turn the heat on, it was blowing cold air. The same day I placed a call, a tech came out to turn the gas back on at the furnace that was not done at the time of installation. Problem solved!

Elite! Is a great company that truly does their best for their customers. I was shopping around for estimates for a new AC unit so I would not be left in the lurch next summer when it inevitably breaks down again... From the estimate visit through to installation, Jay made sure all of my questions were answered and I was getting the best technology and care for my budget. All of the Elite! employees showed up on time, were friendly, and did efficient but meticulous work. They even fixed problems with the return and exit vents that were done incorrectly when the home was built and never properly inspected. I’ll be recommending them to everyone!

Excellent! They always sent out people as soon as I called. They responded very quickly to my calls and when there are emergency, they repair with no extra cost.

Mathew Soto was our technician. Excellent. He was very gracious, humble and kind. He cleaned all of our filters and made sure they were ready for those hot Las Vegas days. On a scale of 1-10 they would get a 50. I would recommend them over and over again.

Claim found several defects, only seemed interested in selling a New unit. $8650 Trane. Other HVAC co. found a cracked heat exchanger, am trying to find the true story and if Carrier will warrant the old unit.

In November, I called Elite, and they had a rep at my door within an hour. Gave me a reasonable estimate on replacement of two ac units (3.0 plus 3.5 ton) plus furnace and blowers. $14200 for Trane system. Crane included. Cleanup included. Usual warranties. I was very happy with the experience. They were always on time. Did exactly what they said they would do. My only complaint is that they damaged my hardwood floor, but the damage is so small that it's not worth fixing. Still, the damage was avoidable. I recommend that anyone using their service insist on better floor covering than what they provided me. The system I got was a 14 SEER with an upgraded furnace that brought the effective SEER to 16. IT's too early to know whether this will reduce my air conditioning bills much. They followed up by registering my warranty.

From the first time I called them they were so nice. When I scheduled an appointment, they stated, "we will come when you want us to." All the others I had to fit in their schedule. Plus, their price was over a thousand dollars cheaper than the other 3 or 4 bids I got. They even offered to give me a couple free check-ups. Thanks! I don't know why anyone would call anyone else. You're the best. They even set up free financing for 12 months. So easy to work with!