Elite Flooring Plus

I recently had the unfortunate experience of hiring Elite Flooring to do tile work in three rooms of my home in April 2023. I am sharing my honest review to shed some light on my disappointing encounter with this company. To begin with, the sample in the showroom of the tile I picked out was two years old. So when the actual tile showed up, it looked completely different from what I thought I was getting. I picked out another tile that I was happy with, and once again, they were like this sample is old. Let me get a newer one. Or, oh, this grout sample is old. Let's pull out the newer ones. The demolition and installation process was complete chaos. The workers made a huge mess, leaving debris behind and not cleaning up after themselves. The tile was laid unevenly in many places. As if that wasn't enough, the grout work was done improperly, resulting in pinholes, discoloration, and powdery areas. The general manager and supposed owner, Ryan Fradella, visited with a representative from Mapei, the grout supplier, to address the issue. However, since that visit, getting any response or assistance from Elite Floors has been a struggle. We have called the office several times, and Ryan will not return our phone calls. It's been five months now, and our floors are still UNFINISHED. We have not received any communication from anyone at Elite Flooring regarding fixing the ongoing problem. I now have no choice but to pay another company to come in and fix the grout. I will have to learn to deal with the uneven tiles because having the tile completely redone for a second time will cost me a fortune. Throughout this ordeal, the lack of professionalism and poor customer service from Elite Flooring has been evident. It is disheartening to think that a company that claims to provide top-notch flooring solutions falls short in terms of quality workmanship, customer satisfaction, and honoring a contract.

This company turned it around and was wonderful to work with. Charles the salesperson was awesome. Helpful and knowledgeable. The showroom is big with lots of options, good pricing, found what I was looking for. The work was done on time and as planned.

They took 4 months to do a 3 week job. It was a nightmare working with them. They kept adding prices. All acart pricing they never discussed with me, never went over with me.  They kept ordering the wrong things, they did the wrong way. The floor is still a sore spot with me. I would never recommend them.  They are horrible.