Ed Bozarth Nevada #1 Chevrolet

The service is outstanding! Great bunch of people! Exceptional!

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They treated me excellent. There are no hidden extras. They tell me what the price is going to be and at the end that is what the price is.

Scheduled appt was kept. Fast and easy to get in and out. As is the case with most auto services, suggestions were given for additional repairs but no pressure to comply with their suggestions. Use coupons as prices are not the cheapest.

They recommended over $2000 worth of repairs, none of which I had done there. I found their rates typical for a dealership. Pamela was very pleasant to deal with. She was professional and courteous.

My son took his Colorado truck in on a recall and they conducted an inspection. They said the rear brakes were good, but the front needed replacement. We already had them checked and knew the back were bad and needed replacement, but the front were not quite ready. They also said he needed a fan clutch and it would not last the Summer. When my son left after the recall repair was completed and they did their inspection the brakes locked up on him going home. I had to come and assist him. We went back to the dealership and asked what they did to lock up the brakes. They said they did nothing and only do a visual inspection. I asked how they could do a visual inspection on drum brakes and the service advisor said they would have to speak to the mechanic. They said we had to get the vehicle towed in for them to look at it and would not accept they did anything wrong. I tried to talk to the Service Manager who was surly and arrogant. We called for a tow and went back to the vehicle. The brakes had cooled down and the vehicle was no longer locked up. My son slowly drove back to the dealership.



When he got back to the dealership the brakes locked up again. While getting the mechanic that worked on the vehicle the service agent tried pulling up on the brake pedal and this unlocked the brakes. It appears from what they said it was a freakish thing that had occurred, and would probably not happen again. The mechanic stated he had not pulled the wheels to check the brake pads, but only went on the mileage of the vehicle to assess the brake wear. When he pulled off the wheels the front brakes where still good and the back were almost metal to metal and not safe for my son to drive on them. I authorized them to replace the rear brake pads. They later reduced the charge for the brake pads from $200.00 to $100.00 due to the problems we had encountered. They strongly recommended that we get the fan clutch replaced as it would not last much longer with the Summer heat. It has now been seven months and the front brakes are still good, as well as, the fan clutch.



I wrote Ed Bozarth to inform him of the issue (as he professes and quot;fabulous customer service) and thought he may have the courtesy to respond, but after over two months he has not responded. I assume he does not care about such service from his dealership. I would be very careful about doing repair work with this dealership and of course we will go else where if we need service from a dealership.

They were quick, I was in and out in about an hour, their service was only performed quickly and they always washed my car afterwards and a couple times even topped off fluids.

I have been using them since 2008. I only have my car serviced about once a year. They are very organized. They send out a little reminder when your service is due. When they greet you, they go over everything with you that you might need them. They do the check throughout your whole car and there is no high pressure.

I am pleased with them and they give excellent service.

I went in at the appointment time. Will greeted me and took all of my information. He said it would be two hours to complete the service and showed me to thier waiting area. It was a great area to wait in. Will even came in to let me know my car was allmost finished and it would be another 15 minutes. Iwas out of there in 1 1/2 hours. Yhey did not find anything wrong with my car and they even washed it for me at no additional cost.

I was so impressed with their service center when I took my car there for repairs, that I decided to go to them to purchase a new car. I would recommend them to anybody. I have trouble finding good car service and I had a great experience with them. Jeremy assisted us there and he did a great job.

They stuck to the estimate and also stuck to their time estimate. They told me a couple of hours so I came back later. It was a little expensive for the oil change. I've used them for over 2 years and will absolutely continue to use them.

We were in contact in person and email about the price. We couldn't come to terms on price and the sales manager even said something like "Sir, you don't have to purchase the car here if you don't want to." Well, I took his advice and purchased a truck elsewhere. I was taken aback by this especially with my son being there who had recently purchased an automobile from them. He's always had good service from them, maybe it was just this one individuals' comment that rubbed me the wrong way.