Desert Springs Pools & Spas Inc
About us
Desert Springs Pools and Spas is not your typical Las Vegas swimming pool contractor. We are financially secure, locally owned, and owner operated. Desert Springs offers a complete package. We design it, arrange financing for it, supervise it and build it all in a timely manner. We cover all expenses with you up front and guarantee it with our No-fault Price Guarantee. Desert Springs Pools & Spas opened its doors for business in February 1994. That year we built around 70 pools, not bad but we were just getting started. By 1997 we were doing over 300 pools per year. That was enough to make us the third largest pool builder in Nevada. By 2004 we were building over 900 pools a year. Fast forward to today - We are now the largest and most respected builder in the Las Vegas Valley. With the addition of our newest Design Center and Showroom at Valley View & Blue Diamond you can tour four full size outdoor display pools, with options for Landscaping, Patio Covers, BBQ'S, Fire Pits or any of your backyard needs, we can do it all under one roof. We even added a complete pool renovations division, so you can give your older pool a Desert Springs face lift! Why so much success? First and foremost, Desert Springs will not compromise on quality, we earn your business with a fair price. Other contributing factors include: our unparalleled financial security, our ability to build pools in a timely manner and our commitment to client satisfaction.
Business highlights
Services we offer
Building, Design, Pool, Supervision
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 35% | ||
| 20% | ||
| 10% | ||
| 10% | ||
| 25% |
Once again, they simply get by on telling more LIES. 1. There is NO damage to my perimeter wall. 2. As I stated in my original complaint, I spent the money to tear up my entire landscape and dig a trench around my pool, below the "footer" of the perimeter wall level. There is and NEVER WAS any tree roots present, which is what Desert Springs claimed to be the cause in the first place. I HAVE IT IN WRITING! I sent Desert Springs, over 20 photos of my findings. I also spent approx $2,500 for a Structural Engineer to assess the problem and submit a written REPORT of his findings. I submitted that Report along w/the photos, to Desert Springs. Lastly I included another written REPORT from a BOTNESS, whom also confirmed that there were NO TREE ROOTS Present, nor could any of the far away trees on the OTHER SIDE of my wall, even come close to my pool. It's easy for Desert Springs to claim "they don't know what caused the structural failure", but that is NOT EVEN A RELEVANT REPLY. They don't know because they don't care, and the only thing they did was send out a guy from the company who poured the concrete in the first place. Do you really think that guy was going to report back to Desert Springs and say ""Uhhhh Yeah, it's our fault""?? Desert Springs is nothing more than a "Dog & Pony Show". They stall, play dumb and claim innocence! I've got my written Warranty from Desert Springs which clearly states LIFETIME Warranty on the Structure of the pool, with NO exceptions even listed. I've got my written Reports from Professionals proving that the failing structure is the responsibility of Desert Springs. I've got written correspondence from Desert Springs as far back as 2010, when I first reported the cracks, but they assured me that it was only the plaster and not the structure, and that I had nothing to worry about. Now they have the nerve to write on here that I first approached them in 2015. 2015 happens to be when I RE-approached them because the cracks had gotten worse. DESERT SPRINGS POOLS IS THE WORST COMPANY I'VE EVER HAD TO DEAL WITH, AND IT IS MORE THAN FAIR FOR ME TO CALL TH
Horrible, awful, the biggest mistake we made building our new home was using Desert Springs Pools. They screwed everything up from the day they dug the hole and didn't follow the blueprints, design diagrams. They were four months late in completing the pool, lost total interest after they screwed up digging the hole and had to fix it. Fought with their sub-contractors over who's fault it was in the mistake and let our half finished pool sit for two months. Talked us into stamped concrete for an extra $6,500 which looks like total crap after six months even after forcing them to reseal it three times. It's so bad after 10 months we're looking at jack hammering it out and finishing it with our paver guy what was excellent. They never return phone calls nor show up on time either. This was the biggest mistake we made building our $1M home when we decided to aware these idiots this project. I'm waiting for our water feature to collapse next!
Don't get involved with Desert Springs Pools. They are a complete rip off and completely useless.
Communications is a severe challenge also with this company. They will tell you when to expect the work done but to many instances of "no shows" occurred along with "no calls".
Licensing
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