Culligan Water Conditioning of Las Vegas

They will come back and take care of everything.

unknown

Repairman Steve called before he arrived; and he arrived as scheduled.  He was polite, professional and friendly.  He diagnosed the problem immediately; explained it to my husband; and made the repair quickly.  He quoted $249 but a few minutes later told us that he was giving us the senior discount, so it'd only be $219.

The repairs went well.  When I called in they told me what the service charge would be plus any parts.  I paid the bill and figured everything was finished.  A week later, I get a bill for extra charges:  Paper Processing Charge---$2.00; Fuel Surcharge---$5.00; Clark County Tax---$7.98.  Culligan is not responsible for the Clark County Tax but when customers are not aware of this; there is a problem.  I am going to call the Clark County Offices to find out about the Clark County Tax.  There was no mentioned of these extra charges when I called in and asked for service.  We received no mailings explaining the extra charges were coming.  I am wondering about the management skills of Culligan when they are doing these practices without warning anyone this is going to happen.  I called in; they told me the charges; I paid the bill; and than I get a bill with extra charges; Paper Processing Charge, Fuel Surcharge.  If they would have told me about the extra charges, I than had the choice of denying their work.  I compare it to buying a hot dog on the Strip; a hot dog is listed at a cost of $4.00; they give you the hot dog and than tell you that there is a Paper Processing Charge and a Fuel Surcharge; for not $4.00 but for $4.57.   Culligan provides a good product and good services; not telling people ahead of time about charges is not a good thing.

quick

It went well - had a small problem getting an agreed tome to have the service done but it was taken care of

My Culligan water softener started beeping and displaying an alarm 1. The user’s manual was no help. I went on line and found nothing to help me. I called the local dealer who could not or would not tell me what that code meant. I tried to set up a service call ($138 minimum just to show up)The next available service time was in eleven days. Eleven days? Even my doctor offers better service than that.  I called Culligan corporate and they wouldn’t give me any info. I don’t know about everyone else, I think this is really rotten service.

The guy from Culligan Water is a very nice guy. He was very much appreciated. Overall, he is excellent.

Their schedule was continually changing, sometimes changing their expected arrival date 3 times before they finally came. 
They were supposed to call the day before to remind us they were coming.  They didn't.  If they came and we were not home,
we got charged for the visit anyway, even though they did not change the cylinder.  The driver would ring the doorbell and then immediately run back out to his truck.  If we did not answer the door within 15 seconds he would jump in his truck and leave. 
The driver was supposed to come in the late morning or early afternoon.  The final straw was when the driver showed up
unexpectedly one day at 7:00 AM.  My wife told him she was unable to move my car so he could get to the cylinder to change
it (she did not have the keys).  The driver said that was the only time he could come.  After that we decided to just buy our own
system from a hardware store.  I installed it and we have had no problems since.

The guys who have come out to provide the annual service range from good to terrific.  We do not have any complaints against them.  My complaint is with Culligan's process itself.  If I could dump Culligan, I would do it in a heartbeat.

Here's why:  Every year, I find "Culligan service" in my June-July tickler file.  I call to schedule annual service.  (We moved in during a July; the contract period is July through June.)  Every year I'm told the same thing:  They won't schedule service until I've paid for the coming year's service contract.  Which, at the time I call (this year, it was June 23, 2011), I still had not received a bill.  So I wait.  When the bill comes, I pay it.  The check goes to Carol Stream, Illinois -- a long way from Las Vegas, Nevada.  I watch to see when it clears.  Then I call again to schedule.

I'd like to say that my window cleaner cleans my windows and, when his crew is done, he collects payment.  I'd like to say that the exterminator comes out, sprays, and leaves a bill with me that the pest company trusts I'll pay.  My gardner's crew provides quarterly service and then the owner calls me to see when he can stop by and pick up payment or asks if I'd prefer to mail a check to his office.  I can't think of any other service provider that won't even schedule the appointment until payment in full has been made and collected.  Because that isn't the norm, it's very annoying.

I couldn't schedule on June 23 when I called because I hadn't paid (because I hadn't yet received a bill).  I did eventually get the bill, send a check to Illinois, and then watched and watched until it finally cleared.  But, by then, my calendar was full.  Our days off work are Saturdays and Sundays and alternate Fridays.

Our calendar has finally cleared so I called Culligan today, Tuesday, August 2.  They are not currently scheduling Saturday service!  I did tell Peggy that I had tried to schedule on June 23 and she confirmed that, at that time, they were working Saturdays.  But she didn't budge on giving me a Saturday appointment.  So it'll have to wait until my next Friday off, which is August 19.

At least she was polite, although certainly not friendly.  Every year, I have the same argument with Claudia, trying to convince her to schedule the appointment for a month in advance and assume that I'll receive and pay the bill by the day of the service.  (We have sterling credit ratings; it's really not a risk.)

If I could dump Culligan, I would do so in a heartbeat.  If anyone knows how I can obtain routine annual maintenance elsewhere, I'd love to hear it.  I don't keep the policy for the warranty or insurance; I'll pay for repairs if/when they happen.  I keep the policy for the annual maintenance SERVICE.

Culligan itself has forgotten it's in the CUSTOMER SERVICE business.

I wish I could provide two separate ratings, one for the company itself and one for the men who do the real work.  But I can't so:
 

• The punctuality rating of "A" applies to the service men (because it's not applicable to the office). 
• The overall rating of "C" is an average of "A" for service people and "D" or "F" for the company.
• All the other scores reflect on Culligan, its P&P and office staff, not on the service men.

Overall with the issue of not testing our water from their unit and charging us late fees, not getting our credit card correct since May I would say this company does not know how to retain customers and needs to take classes in customer service. It appears they are only out to sell the unit and do not care about their customers or keeping them for that matter.

I asked them to come out and repair my water softener. The serviceman did come out but he brought a salesman with him and they had no intention of repairing it, they wanted to sell me a new one. They told me that they didn't have parts for it but I researched and they still sell the Culligan parts for that model.

I paid for a yearly contract with them so that I would not have to pay separate for service calls like this one. I am very pleased with the company they do an excellent job and I would recommend them to anyone.

We were very upset with this company because it took them two weeks to come out to do the work. We just feel that they could have been there sooner because the water is so hard in our area and it is a nuisance without the system working.

Culligan Water did a good job installing the sensor in our water softener, however we ran into some difficulty concerning the manufacturer's warranty. The warranty had expired only ten days prior to the break down and they could not honor it. Even though that was rather disappointing, the people were nice to work with. They had no control over what the manufacturer's policies were.