Compudoc Computer Repair

These guys are great....did a lot of work for an incredibly fare fee. If you have a computer issue this is the group to call.

CompuDoc Yelp Review Unfortunately it is with great regret that I am writing a unfavorable review for CompuDoc as I once thought this was the best computer repair company in the valley and have referred many of my friends, colleagues and family members here for service. I had a terrible experience with taking in an external hard drive to be fixed simply because the port for the usb connector was jammed. I took it in knowing that there was NOTHING ELSE WRONG with it whatsoever. When I brought it in, I asked for Gareth and told his technician Matt that my husband and I was used to dealing with Gareth so I wanted to wait until he came in to work on the hard drive but he insisted that I go ahead and leave it with him or he wasn’t sure when I’d ever catch Gareth in the office. So I did. A day or so later, Matt called and left a message on my voicemail telling me that he could see 18 gigs of data which included videos, pictures and various, random files. I immediately called him back and he told him that if I wanted him to fix it, it would be a quick and easy job because the hard drive was definitely not damaged and all he had to do was order a new casing for the motherboard and transfer mine over to the new one. Since I was so adamant about still wanting Gareth to do the job, Matt assured me that he would back up all my data onto their system before opening up and transferring any of my data to the new casing. I pleaded with him to take good care of it and told him I’d really rather just wait to see Gareth because he had saved data from my husband’s computer once before and this time was extra special because my husband had recently been killed and I knew that the flash drive had precious, priceless pictures, videos and memories, including some of his music files that I was so afraid of losing. I was called in about a week later by Matt, who told me everything went well and the casing he ordered was in so I could pick up my new hard drive whenever I wanted. Unfortunately, while waiting in the Jones office for him to release it to me, he began having trouble with pulling up the files and told me he forgot to backup the data! I stood there with gut wrenching devastation for what seemed like forever, until he said the dreadful words...”Everything has been lost”! I asked, right then and there, for him to call Gareth. He said Gareth was unavailable and he wasn’t sure when Gareth would ever be in the office since he rarely was anymore. So I left my number and asked him to have Gareth call me. A week went by, then two weeks, then over a month and I still hadn’t received a phone call from Gareth. So on December 22nd, I stopped by the Jones store again and this time Matt was abrupt and rude in nature and told me there was nothing anyone was going to do for me at all. I then requested that he call Gareth on spot while I was standing there. He did and once Gareth was on the line, Matt handed me his phone. I talked very briefly with Gareth and expressed my concern and desire to talk to him in private. He told me to hand Matt back the phone and to leave my number so he could call me later because he was just about to travel for the holidays on a road trip. To make this long story short, I never received a respectful phone call from Gareth, the Owner, No one EVER apologized for losing my data and damaging my hard drive and to top it all off, when I went back to ask for my property, I was threatened, harassed and told they’d call the police on me for trespassing just because I wanted someone to have an ounce of compassion for their error and dishonesty. I am severely saddened by the loss of my memories of my family that I will never get back. This place is NOT THE SAME as it once was. DO NOT TRUST THEM!!

Matt is always helpful in fixing my problems and have requested his services several times and have nothing but great things to say about him and his professionalism. I will be hiring him again I'm sure! Thank you Matt

Service Tech was very knowledgeable and professional.

Very well. Done earlier than promised, right on price

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Terrible

The service person was very knowledgeable, constantly asked me questions as needed, and wanted to make sure I was completely satisfied with what had been done to my computer before leaving.

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It went great.

Matt came by at 6:30. He was running late but that is understandable when working with computers but he kept informed of why and when he will arrive at my house. I recently purchased a turntable and hooked it up to my personal computer but was unable to hear it. Matt went through all the settings and found the problem. He also showed me what he did and why I had the sound problem.
On my laptop he ran a defrag of my C drive which is better than the Windows defrag and now my laptop runs quicker.
Matt was very professional and personable. He walked me through all the steps of what he did and asked if I had any questions. The cost was more because he was here over two hours but it was worth it. I would highly recommend CompuDoc Computer Repair to all.

he couldn't do anything

I had bad equipment and he didn't have the experience to address my other problems

This is the second time in a year that I have used Matt Lopez and his company, Compudoc. This time the problem was with my wife's computer, which was experiencing an inability to get anything but really low volume from its Altec-Lansing speakers. When computer service people find that solving customers' problems takes longer than expected, it can back them up a bit. Matt was more than 90 minutes late getting to me for just that reason, but he called me once to tell me this fact and then called again to tell me he was on his way. I really think I couldn't have asked for more.

Through a process of testing the computer's speaker settings and downloading a driver for this specific set of speakers, Matt determined he had to look closely at the hardware. After swapping out the subwoofer from my computer's identical speaker system, he confirmed that the subwoofer on my wife's speaker system had failed. With the solution being to replace the speaker system, I was able to visit Fry's that evening and buy a nice Creative speaker system on sale for half off. I quickly installed this system and now the speakers work fine.

As I wrote a year ago when I first used Compudoc, Matt Lopez is a whiz at what he does. He is congenial and extremely informative in explaining what he's doing and answering questions. I could not be more enthusiastic in recommending Compudoc to anyone in need of a computer professional. 

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