Cloud Carpet One Floor & Home
About us
Since 1962, Cloud Carpet One Floor & Home has been providing top-quality flooring to both residential and commercial customers throughout the greater Las Vegas, NV, metro area and surrounding communities. Our professional flooring specialists are some of the most experienced and highly trained in the industry, providing a higher standard of service and truly exceptional results. Our full line of quality flooring products includes: • Carpet • Hardwood • Ceramic • Laminate • Vinyl • Tile • Stone • Area rugs We also offer custom window treatments, bedspreads and wall coverings, as well as a complete array of professional services from consultations and installations to maintenance and removals. Cloud Carpet One Floor & Home is the clear choice for all your flooring and home décor needs. Our partnership with Carpet One®, one of North America’s largest floor covering cooperatives, gives us access to a huge inventory of flooring materials by some of the biggest names in the industry, at some of the most competitive prices available. Cloud Carpet One Floor & Home provides a winning combination of affordable pricing, quality materials and world-class service. Call Cloud Carpet One Floor & Home today for your free estimate!
Services we offer
Carpet, area rugs., carpet store, commercial flooring, hardwood flooring, laminate flooring, residential flooring, stone flooring, tiling, vinyl flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 10% | ||
| 0% | ||
| 0% |
I started looking at replacing carpet on the second floor of my home about six months ago. I had a specific cut-and-loop from Royalty in mind, but unfortunately that carpet is no longer made. Tom at Cloud Carpet One was fairly helpful in locating an alternate carpet and ordering up samples, but once the contract was signed for installation, he pretty much faded into the background.
Installation occurred in early April. The installers banged up walls more that I've ever seen in the the half-dozen or so times I've had carpet work done at various homes in the last 30 years. I spent the next week retouching paint all over the second floor. Worse, a major seam in the master bedroom was done as poorly as I've ever seen - and this is a random pattern carpet. A combination of pinching and gaps made the seam truly horrendous.
Calls to Tom were transferred off to George, who apparently is in charge of fixing installation errors. His follow-up and communication was generally poor, although once I actually got him into the house to see the situation, he agreed with me that the installation was done poorly and he'd get people back to fix it.
That took another two weeks of phone calls and follow-up, all initiated by me, and one instance of a supposed sick installer causing yet another reschedule. All in all I've probably spent 8 hours working the phones, getting time away from work, and finally (today) having the rework installers come and fix the problems.
The work done today looks very good, although not perfect, but I think I'll have to live with the results and take lessons learned. Cloud Carpet One can sell you good carpet at a fair price; they just can't install it or recover from service errors very well.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.