Bugsy's Blinds & Custom Shutters
About us
In the highly competitive marketplace of name brand window fashions and window covering products, it is crucial to have a savvy, well-seasoned team strategizing, coordinating and implementing your window decoration ideas.
Business highlights
Emergency services offered
22 years of experience
Services we offer
& Parts & Supplies., Arches, Bamboo Shades, Cell Shades, Commercial & Business - Shutters, Cornice Boxes, Fauxwood Blinds, Mini Blinds, Motorized Shades, Panel Tracks, Roller Shades, Roman Shades, Valances, Venetian Blinds
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6102 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 4% | ||
| 2% | ||
| 4% |
Showing 1-25 of 102 reviews
Alana B.
Jan 2020
First let me say that the front desk staff and Rafael were amazing. This rating isn't based on my experience with them. This rating is based on the installer and the continued lack of communication and delay in installation. I ordered 3 shades for my home and I was told that they would arrive in about 3 weeks. They arrived on time and we set an install date and time. The installer, Pedro, came to my home to install the shades. First, he blamed the fact that my windows weren't the same size throughout (they tell you to measure in 3 different places on a window so I told him this), then he blamed the manufacturer for not cutting the blinds to the correct size. Which one is it? That did not sit well at all. The best part, he actually asked me if he could cut part of my wall encasing the window to make the blind fit. I'm serious. He wanted to cut my wall to fit the shades. Why is this person installing shades? One shade allegedly fit, it doesn't. He argued with me that all of these shades are short (they are not, I've been to other showrooms and asked other installers) plus the cassette is more than half way jutting out of the top. It's a horrible install and the product is too short. I once again call and I send pics. I'm told that as soon as there is an update I will hear one. It has been about 2 weeks since the failed install and I have absolutely no resolution. It's really poor customer service and I'm really unhappy that I paid 100% upfront. I see this is why they have no sense of urgency in fixing this nor improving my satisfaction with this experience.
John A.
Feb 2018
Fantastic; The were very punctual and fast. They did my entire house, every window in one and a half hours.
Bill W.
Jul 2017
good, except they had to come back and make a couple adjustments.
Mary L.
Jun 2017
Salesperson had ample samples, provided great ideas and options.
Heather S.
Apr 2017
I called Bugsy's to get an estimate on shutters for my entire house and a roman shade for a small bathroom window. Rafael came out for the estimate. He was very nice and had great recommendations for shutter and trim size. We hired them and used their 18 months 0% finance credit option. The shutters were done in about 3 weeks. The installment took about three hours and 2 guys. They were very professional and clean. We had a couple odd shaped windows that the shutters did not fit so they took them back for an adjustment and were reinstalled in a couple days. Bugsy is a great company with a very knowledgeable staff. The shutters exceeded our expectations.
Brandi C.
Aug 2016
Excellent! I dealt with Gregg Rodeghier for the second time for my new house. He is always courteous, prompt, and professional. I got a bid from Bugsy's that was 1/3 of what other companies quoted. I saved a lot of money and got great service. A++++ for Bugsys!
Bill C.
Apr 2016
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Greg C.
Feb 2016
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Response from Bugsy's Blinds & Custom Shutters
"Member, Thank you for your feedback and glad we came through for you. We are always striving to make sure customer's information is secure through our electronic systems. Our merchant requires signatures for every transaction and that's for both you and the company's protection against fraud. We have implemented DocuSign, which is an acceptable way to make it easier for customers not get to hassled for more signatures. Thank you for your business. Sincerely, Conrad Trevino"
Patricia S.
Feb 2016
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Response from Bugsy's Blinds & Custom Shutters
"Dear Member, We're sorry this transaction wasn't 100% satisfactory to you. This order was done over 3 years ago and this client recently inquired about our trade up policy a few weeks ago. If you are still having issues on your current set of blinds, please contact us and we would be happy to correct anymore issues you are having. We're also happy to re-discuss an trade up to another product line. Thank you for your business."
Katherine T.
Jun 2015
GREAT! My only knock was that it took three weeks to get the blinds after they were measured, and it could be easier to pay for them online. But overall awesome job!
Response from Bugsy's Blinds & Custom Shutters
"Member, Thank you for the feedback. We have actually listened to our customers and now offer DocuSign for paying online. Thanks again for your business. Sincerely, Conrad Trevino"
Marc H.
Jun 2015
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Denise L.
Jun 2015
desinger was not much help at suggestions for my windows. luckly i knew what I wanted and the brand I wanted for all windows except the slider. I paid over $1000 for window shade for the sliding door. I picked an off white so it would be totally neutral. When it was delivered it looked yellow. I was very disappointed with the color. I was told it was the color I ordered and they would not help me. I was told I had to contact the manufacturer. I could never get a call back from the manager. I could never get the information to contact the manufacturer. Very disappointed in the customer service. There are so many blind companies in Las Vegas I wish i would have shopped around more. For the price I paid I expected more.
Response from Bugsy's Blinds & Custom Shutters
"Dear Member, If you recall we ended up replacing your sliding door shade with a brand new color, because you didn't like the way the light came through it. This was taken care of on the company dime at no additional cost to you. We appreciate your business and always strive to make our guest as happy as possible. If you are still unhappy with the product, please contact me directly at (702) 476-6583. Sincerely, Rafael Ferrigno"
Beverly H.
Jun 2015
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Peter S.
May 2015
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Response from Bugsy's Blinds & Custom Shutters
"Thank you so much for the review, we appreciate your business. Sincerely, Conrad Trevino"
Stephen N.
May 2015
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Janis D.
Apr 2015
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Annamarie D.
Apr 2015
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SHIRLEY H.
Mar 2015
The work men came on time but one set was damaged in the box.. had to come back later. Then over time, four out of the seven sets of blinds had issues with putting them up and down. Either the "puller" string broke or I had issues with them pulling up and down evenly or I had to jerk slightly all the way down to get them to go down. One set was getting warped and not settling even when I closed it. I finally called the end of February to have them come out to fix all these problems. Was told none of this was covered because it was over three months since they were installed. AND it would be $75 paid in full up front before I would see a workman. I was livid but paid it to get them out. They came on time and were here for maybe ten minutes. They manipulated the strings and got the ones I had trouble to work----for them. Two of them went back to being hard to get down and are still kind of crooked but I refuse to pay to have them out one more time. They did say that the warp one was bad and took pictures. It took about two weeks before they called back and said they would replace that one free. I would NOT recommend this company and will never deal with them again. I think the product is shoddy and their practices of paying in full before they will come out is ridiculous. Never ever had to do that with any other contractor of anything. Do not call them or use them.
Francis T.
Feb 2015
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Leonard W.
Feb 2015
Jeanne D.
Jan 2015
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Mary M.
Jan 2015
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Chris S.
Dec 2014
Our sales person was wonderful. She was very patient as we made our choice. She brought a large selection of samples into the house and never seemed to be tired of holding them up to the window while we narrowed it to the one we wanted. The company quoted a certain time to fill our order and added, "but it's usually less than that." That was the case and they set up installation a week before we thought we'd have them. They're pricey, but that was our choice, and we feel completely satisfied with the product and pleased that they came in even earlier than expected.
We'll certainly use Bugsy's again when we need window coverings.John A.
Dec 2014
They had good price, quality looking, and the service was great.
Cindy I.
Dec 2014
unknown
Licensing
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FAQ
Bugsy's Blinds & Custom Shutters is currently rated 4.6 overall out of 5.
Bugsy's Blinds & Custom Shutters accepts the following forms of payment: CreditCard
Yes, Bugsy's Blinds & Custom Shutters offers free project estimates.
No, Bugsy's Blinds & Custom Shutters does not offer eco-friendly accreditations.
No, Bugsy's Blinds & Custom Shutters does not offer a senior discount.
Yes, Bugsy's Blinds & Custom Shutters offers emergency services.
No, Bugsy's Blinds & Custom Shutters does not offer warranties.