Buenos Aires Air Conditioning & Heating Inc

unknown

After the first HVAC company gave up, our warranty company gave the job to Buenos Aires.  I wish they had gotten the call first. They have been nothing but outstanding!  From their office staff to the technicians, they all know their job and do it very well.  Our roof a/c unit is apparently an old piece of junk that is nearly impossible to get parts for anymore.  This company persevered and even rewired a generic control board so we could have cold air in our house again.  
Due to our unit being an old piece of junk, it seemed like once one thing went, the rest decided to go, too.  The tech who was just here said there are only two more things to replace on the unit.  Since one thing broke at a time, they have been out here several times in the last two weeks.  They either came the same day or the next day,and always gave a 2 or 3 hour time frame, and arrived within that time.  
I highly recommend this company!  Oh, and ask for Forrest.  He is very thorough.

They showed up on time.  They are very good, and courteous.  I can not say enough about them.  They did a good job. 

 can't give this company any stars, they don't deserve it. The owner Carlos Avemaria is extremely unprofessional and all he wants is your money. He does not care about the quality of work his employees do. I contracted with Carlos to put in a new air-conditioner and as part of our contract he included full air duct cleaning, LIBERTY AIR DUCT CLEANING. Which is part of his business. I explained to Carlos that my air ducts were 40 yrs. old and never been cleaned, he ASSURED me we would not have a problem. They were suppose to show up at 9:00a.m. and did not show up until after 11:00a.m. after I called to find out where they were. Devon (his employee) started to clean my air ducts and in the process of cleaning my air ducts stripped all the plastic coating on the inside of the duct work, which exp[osed all the fiberglass and insulation. He even ripped out parts of the metal coil that runs throughout the duct. He never said a word to me or to Carlos(according to Carlos). When Devon cleaned my first air duct and saw that he was stripping all the plastic coating out and exposing nothing but fiberglass and insulation he should have stopped, but he didn't, he kept on going. Which destroyed all my air ducts. I did not know what Devon had done until they kicked on my new air conditioner and fiberglass and insulation started to blow everywhere in my house. Later after they left I found the coils he ripped out of the air duct in my garbage cans throughout my house and outside. Carlos came out and asked what he could do, and I said replace my duct work. He would only replace 2, not the 6 that were destroyed. He would not take responsibility for the damage Devon did and started quoting me prices to replace the duct work Devon destroyed. The first price was $2000.00, then it was $800.00, then $385.00 and the final price was $350.00, which is what I paid to replace my 40 yr. old duct work that Devon destroyed. Devon replaced my duct work and managed to screw that up also. When I went up in my attic to inspect it, I was horrified at the work that was done. One of the ducts was actually falling off, all he did was tape the new duct work over the old. Needless to say when Carlos came out again and I tried explaining my situation, Carlos became very defensive and blamed the work that Devon had done on me. Carlos told me my duct work was the worst he had ever seen and there probably wasn't any plastic in the ducts. If that was the case, why did Devon clean them in the first place? Carlos and Fausto(the only professional one, does extremely great work) went up in my attic to see what Devon had done. They were in my attic 2 hrs. fixing the mistakes Devon did. When they were done, Carlos never had me inspect it, he just left without cleaning up the mess he left and with a very bad attitude. He told me Devon would probably be fired and Fausto had to lay in my insulated attic, as if it was my fault that Devon screwed up. Throughout this whole ordeal(which turned into my worse nightmare) all Carlos could talk about was the great price I got on my air-conditioning unit, which I heard 20-30 times. Great prices DO NOT MATTER WHEN THE WORK DONE SUCKS AND YOU LAND UP PAYING MORE. The attitude, unprofessionalism and blame Carlos came with is shameful. IT IS NOT MY FAULT HIS EMPLOYEE DID NOT KNOW WHAT HE WAS DOING, BUT IN CARLOS' EYES IT WAS AND I PAID FOR IT!!! I am in the process of filing complaints with the state contractor's board, BBB and consumer affairs. I will go on every website Carlos gave me to post my opinion of his work, which is deplorable. Carlos is very unprofessional, bad attitude and very defensive when you have a problem with the work done. I almost feel he throws in his air duct cleaning as part of his contract to lure you in. Some part of a scam, can't honestly say. I did everything right, checked him out with state contractor's board, BBB and his references and it still turned into my worse nightmare. BUYER BEWARE-IF YOU DO BUSINESS WITH BUENOS AIRES AIR & HEATING OR LIBERTY AIR DUCT CLEANING AND SOMETHING GOES WRONG, BE READY TO BE BLAMED FOR THEIR MISTAKES AND READY TO PAY FOR IT!!!! SHAME ON YOU CARLOS, ALL I WANTED WAS A NEW AIR CONDITIONER AND NOT THE NIGHTMARE THAT FOLLOWED. I will go on every website you suggested and post my comments about you and your company.

**UPDATE**
I would like to respond to Mr. Avemaria's comments on my prior complaint. None of what he said is true, I do not like when people assume that I am happy with the outcome of this. I am not happy. Pictures speak for themselves and those are just some of the pictures. Hopefully I can submit more pictures and you the customer can decide for yourselves if you want to do business with this company. It has been a headache for me from the very beginning. Mr. Avemaria was well aware my duct work was 40 years old, (I told him they were 40 years old and never been cleaned) he never inspected it but assured me we would have no problems. When we did have a problem, he would not accept responsibility for it. I did not lure him to replace my duct work as he claims, that is outrageous. He did not strap on his tool belt and come that day to fix his mistakes. He came the next day and Fausto did all the work, not Mr. Avemaria. Mr. Avemaria came with a very rude and unprofessional attitude. He said he would refund my money, which he never did. He wanted me to sign a paper stating I would not post any comments about his company, which I would not sign. This whole ordeal has been a nightmare and I wish I never would have done business with Mr. Avemaria. In his last paragraph he states he would like my business in the future, I HAVE A 10 YEAR PARTS AND LABOR WARRANTY WITH HIM. He either forgot or he plans on not honoring that warranty. It wasn't a few wires they stripped from 2 ducts, it was alot of wire and insulation from 6 ducts. He even stripped my intake, tore out wiring and left huge rips in that tubing. NONE OF HIS RESPONSE WAS TRUTHFUL!!!

Buenos Aires set appointments and kept each from bidding to completion. Crew was professional, knew their craft, and did a GREAT job. Let me know what to expect from first contact to job completion. Could not be happier with the experience. Great Job Guys!!!!!!!

I found them on Angie's List plus I liked that they were on BBB, with a good record. I called on a Friday and they were at my house around 10:00 a.m, Monday. A very nice person. Was neat about what he did and would explain things to me.

Buenos Aires Air Conditioning & Heating Incorporated responded to our call to assist us promptly. Within an hour upon arrival they evaluated our air conditioning and heating system and resolved the problem. Although the work was under warranty they were friendly and very attentive to answer any questions that we had. I would recommend this company to anyone looking for a hardworking and honest outfit.

This is a rental property of mine and the tenant moved out. I went to make repairs and noticed the heater wasn't working. I called my home warranty company and they sent another company. That company told me I needed a $1000.00 worth of work that was not covered by the home warranty. I called my home warranty for a second opinion. They sent out Buenos Aires. The Tech was top notch. He looked at my heater and after a couple of minutes told me that it was wire unhooked. He hooked up the wire and that was it. He could have told me that is was the same as the other company and easily collected a $1000.00. But no, he was honest and collected nothing from me. I highly recommend this company and I will tell everyone this story. I have chosen not to write a bad report on the other company because I have talked with the supervisor and I believe it was an isolated incident.