Asian Imports Auto Repair

"Thank you for your feedback. We really appreciate your business and look forward to providing service for you again soon."

"Thank you for the encouraging feedback! Kathy is an amazing person and we are very fortunate to have her. I am glad to hear the staff exceeded your expectations and was able to get all of your vehicles needs met in one trip. We appreciate your business and look forward to serving you again in the future."

"Thank you for your business! Feel free to share some details about your experience. We appreciate the feedback and always enjoy hearing who on our team has made your visit special."

"Thank you!"

"We appreciate the recognition of our employees. We have been in business for 15 years and plan to be there another 15 years. Your long term business and satisfaction is always our goal. We value your business and depend on your referrals for future growth. Thank you for letting us know we are doing a great job. Always appreciated!"

"Thanks for taking the time to let other members know about your positive experience with us! Its nice to get confirmation that our price and service was much better than the local dealership. We really appreciate your business! We are happy to service your new vehicle for you when it's ready, we service all makes and models."

"Thank you for your honest review. We work very hard to ensure we are delivering the best service possible. We are glad you have been patient with us and are delighted to know that your car is working well again. Our sincere apologies for the issues. Thank you for having the confidence to use us again in the future. We really appreciate your business and promise to make your next service outstanding."

"Thank you for the feedback. I believe the service advisor you spoke with did not properly explain our procedures regarding poor fuel economy. Diagnosing a poor fuel economy concern, in the absence of a "malfunction Indicator" light on, is very difficult. Modern computer controls are very sensitive and will generally detect a problem when the computer determines it has tried to compensate for a problem for an excessive amount of time. Once the light comes on, a diagnostic code will be stored in the system and we will have a definitive direction to go in. Without any stored trouble codes, the process involves a physical inspection of all related components to determine if a problem can found, such as a fuel leak, clogged air filter, etc. If the physical inspection does not reveal any obvious problems, we must wait for the computer to tell us there is a problem, and within what area of the fuel management it lies. I understand this is inconvenient, but it is the only process on highly advanced computer controlled fuel systems. Although we want to resolve your concern, we don't want to sell you repairs that we are not confident are needed. I hope this helps to clarify what the service advisor was unable to explain to you. Thank you for returning to allow us to make the repairs. We appreciate the second opportunity. Please do not hesitate to ask another employee or the manager if you feel you need a better explanation. We appreciate your business and look forward to providing you a better experience next visit."

"Thank you for taking the time to speak with me personally about your recent service. I know you did not receive the level of service we have come to expect from our employees and we have made the necessary changes to our personnel. We appreciate your willingness to give us another try . I'm glad we were able to address your concerns. Your feedback is very important to us and the candid review has helped us improve our customer service and renew your faith in us."

"We appreciate you sharing your positive experience at Asian Imports. Please refer us to your friends, family and co-workers and receive our Referral Reward. Word of mouth is how we grow our business. Thank you so much for your business!"

"Thank you for giving us the opportunity to service your vehicle. We are happy to hear that we have exceeded your expectations and we were able to repair your vehicle quickly. We look forward to providing you service again in the future."

"Thank you for the thorough review! We believe we offer better and more personal service over the dealership experience. It is nice to hear confirmation of that from our clients. We look forward to serving you again in the future. Thank you again for supporting small business!"

"Happy to hear your vehicle is performing great now! Thank you for choosing Asian Imports."

"Thank you for choosing Asian Imports! We appreciate the opportunity to serve you and look forward to seeing you again."

"Thank you for your business."

"Thank you for your review and for your business. Your comments indicated "It went well. It was fast and price was okay." We want to provide the best service possible. Please let us know how we could improve. Your opinion is important to us."

"Thank you for providing Angie's List members a detailed review of your multiple experiences with Asian Imports. We appreciate your business and will continue to work hard to provide great service at a competitive price."

"Dear member, I am truly sorry you feel that our service is an absolute failure as indicated by ranking all categories an "F". Your comments are not accurate or complete. Your evaluation seems to be spiteful, not constructive as indicated by the comments being posted over a full year after your service. Here are the facts as they actually occurred...When you brought the vehicle in for service, your concern was of an oil leak. We examined the vehicle and found the entire engine coated in oil from top to bottom. At that moment, it was unclear how many different spots on the engine were leaking. The only thing that was certain, was the oil leaks started at the very top of the engine where the valve covers are. Everything below that point was soaked in oil. We then went on to explain to you that the valve cover gaskets will definitely need to be replaced and the engine would need to be cleaned afterword to determine if there were any other leaks. At this time, we advised you that there may be other leaks, but to avoid replacing costly components without positively identifying their failure, we would have to fix the obvious leaks FIRST, clean the engine and recheck it for additional leaks. This is the "CONTRACT" we made you sign so that it was perfectly clear what we communicated to you. With this information firmly in your grasp, you authorized $470.09 plus sales tax to repair the valve cover gaskets and an additional $34.00 plus sales tax for a pair of wiper blades and a light bulb. Not $1000.00 as you indicated in your review. After completing the replacement of the valve cover gaskets, cleaning the entire engine and road testing the vehicle, we located an additional leak from the oil pan gasket near the bottom of the engine. We notified you as soon as we had positively verified the vehicle would need additional work to rectify the remaining oil leaks. You declined the additional repairs and picked up your vehicle without completing the remaining necessary service. That is why your vehicle was still leaking after you had a repair done. Not because there was a defect in the quality of our work. I believe we operated with the highest amount of integrity, tried to save you money by not recommending you perform multiple repairs without confirming the necessity, and kept you educated and informed along the entire process. Although it is frustrating to know that we go above and beyond to perform at the highest level possible, we're still not be able to please everyone. This fact alone wont stop us from giving 100% everyday! Thank you for the opportunity."

"Thank you for your patronage over the past decade! We appreciate your business. Don't forget to sign up for our Royalty Rewards program which pay you back for choosing Asian Imports as your preferred auto service center."

"Thank you for positive feedback. We know we provide the best value for your money when compared to our competitors. We have an extensive track record for quality service. We maintain an A+ raing with the Better Business Bureau. We employ ASE Certified Master Technicians and provide continuous training to stay on top of the latest technology. All parts used are original equipment quality so we can provide you with a service or repair that you can be confident in. Additionally we provide a no hassle warranty that is double the national average among independent repair shops. We know there are cheaper parts or less qualified help that we could use to bring te cost down, but we treat each vehicle as if it were our own. Getting it right the first time is our goal!"

"Thank you for the comments. We will always provide the best possible service, honesty and quality are our priorities. We are thrilled that you found our service to be excellent. We know you will see the value in our service and will return again in the future."

"Thank you! We appreciate your patronage over all these years. Building long and lasting relationships with our clients are instrumental to the success of our company."

"Thank you for your honest evaluation. It is so difficult to provide the level of quality and dependable service our clients have come to expect, and we expect from ourselves, at a cheap price. We do offer, at no charge, a member ship to our Royalty Rewards program, which pays you back with rewards certificates just for having your services completed with us. Ask about it on your next visit. Enrollment is fast and easy."

"We always value input from our clients how we can improve upon our service. Our staff has been fairly consistent over the past 13 years and having been a client for a large portion of that time you should be able to expect a high level of service each and every visit. We will be contacting you to provide us with specific input to how we may better serve you in the future. Thank you for your evaluation and for your business."