Artistic Pool & Spa Inc

We went through several pool companies to determine who would be best for the job. Ultimately, Artistic pool what’s the best choice for us. Our decision was based on who had the best customer service, pre-installation communication, pool industry knowledge and of course price. Trinity came by and sat and explained everything to us and the rest is history. Trinity explained the entire process from start to finish of the pool installation, he was an abundance of knowledge. You could tell that he was passionate about pool building and that the experience was there. Through the process we always felt like we could trust his word and was always just a call away. I loved the fact that Trinity was involved with the entire process. When I say entire , I mean the entire. He always set our expectations. We felt that the pool as built in a timely fashion. We still feel after having our pool built that we can call him with any questions. He actually told us to call him first even if years have passed. We absolutely love our pool without issue. We always get compliments regarding the design and workmanship. Artistic pools will definitely be our pool builder for our second property.

I was working with another pool company for quite a while when I decided I was being price gouged and my rep said that he won’t do my pool (after having referred 3 other completed-build clients to him). After that (and being a single woman)--you bet I was afraid to find a pool company to trust with decent employees. Enter Artistic Pool & Spa, Inc. WHAT A WIN!!!! My sales rep Nate was stellar!! Dependable to the minute. Communicated every single step of the way. Great design, flexibility, professionalism. Trinity is also a wealth of knowledge and the two of them oversee all the stages for extra “eyes on the project” to assure its success. Pricing was NON-gouging. Very fair—you pick what you pay for. None of that “we only do it this way” garbage other companies do to increase their profit and limit cost effectiveness to a budget-minded consumer. With pool build costs having greatly increased over the past 20 years—I was sure thankful to find a company whose extraordinary personal assistance and quality work not only made it evident they are trustworthy, but also helped me to have peace financially and emotionally through the build process.

We weren't sure whether we had enough room in our yard (we did) and what features we could have. The whole planning phase was perfect, and went smoothly. Trinity worked with us to find the right shape and features, and to get all the permits. It took us longer than expected to get our HELOC and we had a very difficult Spring (poor weather conditions) so the pool completion was delayed by about two weeks. I would strongly recommend that clients plan what their yard should look like after pool installation. We didn't give it enough thought so had to get paving and yard work completed almost as an afterthought! But It's done now and we love it. Trinity also found us a good pool service and has said we can contact him with any future issues we might have. Thank you.

We bought our home in August 2017 and we are commuting back and forth from the Seattle area. We only had a certain window of time to get a design and everything started before we went back to Seattle. And of course we wanted a pool built immediately. We reached out to 3 different Pool Companies all 3 responded within a reasonable time but only 2 followed through with appointments and only 1 (artistic pools) came through with a design and a bid with a start date that we were THRILLED with. Not only did Nate our designer stay in communication at all time, he over saw every part of the build for us, he stopped at the house regularly with picture's and video of the progress. We never had to worry while we were away. Completion was done fist week of December on time and on budget exceeding our expectation's. Thank you Nate, Thank you all at Artistic Pools

They provide a great design suitable to our backyard with many options. They are well caring the project from the beginning until they completed the project with precise scheduling. Nate and Wade are the best! Excellent job. Thank you

From start to finish a very smooth process. I would only suggest hiring Artistic Pool & Spa to do the job for a flawless finish!!! Thank you so much Wade, your the best ever!

Trinity was thoroughly involved and hands-on in every stage of the design/build project. He managed sub-contractors and laborers in an efficient manner and communicated clearly and often to us. Even after project completion he handled follow-up punch list items responsibly and professionally.

We were so lucky to have worked with Artistic Pool & Spa! We received quotes from other contractors in the area, but know we made the right decision to work with Artistic Pool & Spa. From conception to reality, we worked with Trinity - who was an absolute delight. This was our first time building a pool and the experience was phenomenal - we always felt that we were being communicated to honestly, and often, which was reassuring and very much appreciated. We had quite the challenge for whomever we selected - come in on time, at or below budget (which was tight and we knew it). Additionally, my husband and I had slightly different visions of the final product. I envisioned a tropical, resort-style oasis (in the middle of the desert ;) ) and my husband wanted a fun area to entertain as well as share & create memories for us and the kids for years to come. This made it challenging for all involved, but talking through each of the decisions and the ability to see renderings and a 3D modeling was of great assistance. I can only imagine the patience it took to deal with some of our requests, but it never seemed that we were a burden to Trinity. Trinity was available anytime, 24/7... literally. He answered any and all questions in a timely matter, provided samples when we were unsure, came on-site a number of times to help us visualize, and provided any information that was ever requested. There were a more than a few occasions that due to our schedules, it required later evening meetings and Trinity was always available. Additionally, he was always on-site to make sure that everything was getting built to spec and met our expectations. It was refreshing working with someone who would not only provide their professional, but personal opinion, when asked. There were some questions we had in regards to equipment, finishing work, etc. and we 100% trusted Trinity and all of his experience and guiding us in the right direction because he understood what we wanted. I can imagine that building a pool can be a very frustrating experience, but Trinity and the team at Artistic Pool & Spa made it easy, fun & rewarding! There are so many decisions to be made and being able to rely on a contractor (because they understand what you want) was of such great help. All of the employees and contractors that were brought it for various portions - water slide, outdoor kitchen/bbq area, electrical, pool gate, outdoor patio (alumiwood), landscaping were great to work with as well. An overall amazing experience, with an end product that we love! If you are looking at building a pool, we 100% recommend the Artistic Pool & Spa team.

Excellent and completed on schedule.

From the first contact, thru out the entire pool build, every concern was met with a smile and ambition to get everything taken care of to my satisfaction. Ace & the gang were great and we would recommend them over and over!

Pool and decking was completed in approx 6-weeks. We were notified when each stop was to be completed. The pool and decking was beautiful!

Had a great experience. New to the area and to pool ownership. Got several contractors to give us designs and bids. Chose Artistic due to great design, good reviews and comparable price bid. Ace Bedich did the design and supervised the build. He developed a design that was perfect for our back yard and house. Ace was great to work with. The crew always showed up on time and were courteous and respectful. Pool build was very timely and on budget. Pool was started at beginning of February 2016 and ready to swim by mid-April. We also had Ace do a travertine patio, pool deck, stone fireplace and BBQ station. Everything turned out great and we are very happy. Minor concerns and issues that developed were handled promptly and everything was done to our complete satisfaction. We have gotten numerous compliments about how great our backyard and pool look. Our family have spent many hours enjoying the pool. Ace was very thorough in explaining how to care for our pool since we were newbies. We have contacted him several times for pool questions, replace a couple of plants that died and other minor questions. Over 8 months since we started digging the pool and he is still responsive to any occasional questions or support that we might need. Really appreciate the support. Would highly recommend Ace and Artistic Pool and Spa

Our experience with Artistic was incredible. The whole process went smooth from the time we met about design to the end. We loved working with Ace on this project. This company truly wants you to love the product and will make sure that happens. We interviewed 3 companies for the pool project, and the design and approach just stood out to us, so the decision was easy.

Completed project is perfect

I first met with Ace from Artistic Pool & Spa to get a bid on putting in a pool and spa as well as retaining wall and paver patio.  I initially designed a few sketches of what I wanted to do with the design of the yard.  Ace and I reviewed my sketches and he didn't try to change the look and feel that I was going for.  He talked through the pros and cons of the design and how he felt it could set up better.  He told me that he would put together a few designs for me to review and work out some costs associated to the designs.  About a week later he came back to show me the different options.  He kept my design in place but moved a few things around like pool equipment and spa.  Those adjustments made the design better and also kept cost down (shortened gas line run by over 100ft).  He gave me a base price which was already using upgraded equipment and materials and costs for some additional upgrades like in-floor cleaning, saltwater system, LED lights, pebble-tech, solar heating.  I decided to add a few options but majority of the items I wanted were already included.  He estimated approx. 2.5 months for everything to be completed.  It seems like a long time but there was a huge amount of work that needed to be done.  Keep in mind that the lot size is .25 acres with a 20 foot berm that spanned 135 feet and over 1,800 sqft of pavers were being installed. Plus I only had a 10 foot opening on the side of the house to get equipment in and out.

Once the construction phase started the project moved along very quickly.  The pool was dug and hill shaved back which happened within a week.  Luckily we only hit a little hard soil that needed jackhammering but we discussed that additional cost before they started.  After the steel and plumbing was installed the project stopped.  After talking to Ace he mentioned that the city/county inspectors were backed up more than the normal amount of time.  A week and a half later everything was approved and ready to go with the exception of adding additional steel to a retaining wall which needed per the inspector but not needed per the structural engineer.  It was added and the wall was re inspected.  The project was back moving at full speed.  The next issue we ran into was the paver selection, due to the company/manufacturer (not Artistic) doubled the paver cost from their initial quote.  Ace and team were on it, looking for options that would keep me in the quoted price range and that we would be happy with.  We were lucky to find some new pavers and color combos that Pavestone introduced to market.  We ended up selecting multiple colors from that product line that the installers mixed and installed to perfection.

I asked for the completion of the pool to be put on hold for 2.5 weeks so my landscapers (family friends for over 15 years) could come in and lay rock and plant trees and plants.  Artistic installed the pool and hardscape.  I didn't want rocks rolling down the hill during installation to fall into the freshly plastered pool and cause damage.  I also didn't want the landscapers to drive a bobcat full of rock over the new paver walkways which will be installed in the only area we have for equipment to enter the yard.  Ace and the team at Artistic were happy to stop work and agreed that this was the right thing to do to avoid the possibility of damage to paver walkways and pool which would be costly to fix.  After bringing in over 60 tons of dirt and rock and planting over 120 plants, Ace and team got back to work to finishing the plaster, getting water into the pool, and equipment up and running.

The project ended up taking approx. 3.5 months.  Yes it went over by a month but I cause significant delays with the landscaping and a few changes by adding additional gas and electrical run to a future outdoor kitchen.  I was extremely happy with the work that Artistic did and how Ace kept me up to date on the progress of the project.  Ace personally came by the house the oversee every step of the build and even to show me all the features and resolve any issues I had with getting to pool up and running.  He is still available to answer any questions I have even though the job was completed a few months ago.  I would recommend Artistic Pool & Spa to anyone looking at putting in a pool and spa.  Great service and quality product.

Beware of these guys! We are in the middle of a literal nightmare of a pool build in which for the second time the owner of the company has yelled and cursed at us and threatened to not finish our pool and to make sure no one else ever does either. I am in the process of calling attorneys and have filed a complaint with the Better Business Bureau and Nevada State Contractors Board. 

Their designer Dan sold us on the idea that while we would admittedly pay more for Artistic, we would get the best designed pool done quicker than any other company in town, because they only use specific subcontractors for each step and have great relationships. As we are about to pass the date by which we were promised to have a completed pool, we have dealt with delays on every single step after the dig, whether it be plumbing, steel, gunite, tiling, coping, and now decking and plaster. 

Every single time he has told us when a scheduled step would be taking place, there has been a delay - when contractors then don't show up we have to call him to find out they were rescheduled for another day (and then he blames "the girls in the office" for not communicating to him). We were told Gunite would be scheduled for the end of May, only to be told on May 31st that they actually can't come until June 10th (and again, this is not Dan's fault because the vendor didn't tell him they were so busy). 

The tile selection is where everything started to go really south. Dan told us that the tile we picked was $1-$2 more per square foot than standard, but that the owner Ron will pick that up for us because of the delays up to that point. Except then two days later he says the tile is actually more expensive than that and we have to pay for it after all. Dan tries to backtrack and say that he only said the owner "might" cover it, but in separate conversations that is not what he said to either my wife or me. He then tries to blame the owner, so I say fine let me talk to him.

This is when the call with Ron happens, and before even talking about the tile he tells us that the pavers that had been scoped for the deck around the hot tub are not available anywhere in the valley. I try to set that aside and change the subject to the tile issue, and Ron starts accusing me of calling him a liar about the pavers not being available and literally starts shouting at me and threatening to never let my pool be finished! I have to be the one to calm him down and tell him we were talking about something Dan had said about tile, not the paver issue at all. He then tells me this was the tile vendor's fault for quoting us a price. I tell him Dan actually quoted us the price and he says yes it's Dan's fault too. I try to explain that when his vendor and his employee make a mistake the cost can't fall on the customer (seems pretty basic). 

Miraculously, the next day Ron calls my wife to tell her that the pavers actually are available, and that yes the tile would be covered by him. But then three days later we receive an invoice from Dan for the extra cost on the tile. We tell Dan to have Ron call us but that we were under the impression the tile was covered. He never calls. The tile gets installed and we don't hear anything else. Ron tells us that after the coping was done last week that the decking would be done yesterday.

When we followed up with a call today to find out where the contractors for the decking were, Ron again started cursing and berating my wife and threatened again to leave the hole in the ground and never let our pool be finished! 

These people are emotionally unstable, unethical and are now essentially extorting us and holding our pool hostage. We have paid them 75% of the cost of the pool already and now my wife is in tears believing that these people are going to make good on their threats to never let our pool be finished. We are forced to take legal action but in the meantime I want to make sure that anyone else thinking about working with them understands the risks involved. 

Beware!!

Beware of these guys! We are in the middle of a literal nightmare of a pool build in which for the second time the owner of the company has yelled and cursed at us and threatened to not finish our pool and to make sure no one else ever does either. I am in the process of calling attorneys and have filed a complaint with the Better Business Bureau and Nevada State Contractors Board.? Their designer Dan sold us on the idea that while we would admittedly pay more for Artistic, we would get the best designed pool done quicker than any other company in town, because they only use specific subcontractors for each step and have great relationships. As we are about to pass the date by which we were promised to have a completed pool, we have dealt with delays on every single step after the dig, whether it be plumbing, steel, gunite, tiling, coping, and now decking and plaster.? Every single time he has told us when a scheduled step would be taking place, there has been a delay - when contractors then don't show up we have to call him to find out they were rescheduled for another day (and then he blames "the girls in the office" for not communicating to him). We were told Gunite would be scheduled for the end of May, only to be told on May 31st that they actually can't come until June 10th (and again, this is not Dan's fault because the vendor didn't tell him they were so busy).? The tile selection is where everything started to go really south. Dan told us that the tile we picked was $1-$2 more per square foot than standard, but that the owner Ron will pick that up for us because of the delays up to that point. Except then two days later he says the tile is actually more expensive than that and we have to pay for it after all. Dan tries to backtrack and say that he only said the owner "might" cover it, but in separate conversations that is not what he said to either my wife or me. He then tries to blame the owner, so I say fine let me talk to him. This is when the call with Ron happens, and before even talking about the tile he tells us that the pavers that had been scoped for the deck around the hot tub are not available anywhere in the valley. I try to set that aside and change the subject to the tile issue, and Ron starts accusing me of calling him a liar about the pavers not being available and literally starts shouting at me and threatening to never let my pool be finished! I have to be the one to calm him down and tell him we were talking about something Dan had said about tile, not the paver issue at all. He then tells me this was the tile vendor's fault for quoting us a price. I tell him Dan actually quoted us the price and he says yes it's Dan's fault too. I try to explain that when his vendor and his employee make a mistake the cost can't fall on the customer (seems pretty basic).? Miraculously, the next day Ron calls my wife to tell her that the pavers actually are available, and that yes the tile would be covered by him. But then three days later we receive an invoice from Dan for the extra cost on the tile. We tell Dan to have Ron call us but that we were under the impression the tile was covered. He never calls.?The tile gets installed and we don't hear anything else. Ron tells us that after the coping was done last week that the decking would be done yesterday. When we followed up with a call today to find out where the contractors for the decking were, Ron again started cursing and berating my wife and threatened again to leave the hole in the ground and never let our pool be finished!? These people are emotionally unstable, unethical and are now essentially extorting us and holding our pool hostage. We have paid them 75% of the cost of the pool already and now my wife is in tears believing that these people are going to make good on their threats to never let our pool be finished. We are forced to take legal action but in the meantime I want to make sure that anyone else thinking about working with them understands the risks involved.? Beware!!

Dan met with us back in October, 2015 to talk about getting an estimate for putting a new pool and spa in at our new home. Even though it was dark and pouring rain he still went out back to take measurements while he left us his large portfolio of previous work so we could get ideas and inspiration for what we wanted. Shortly after our discussion, he drew up a great plan (by hand at that!) that worked around several of our palm trees while other companies wanted us to get rid of them so they could just build a rectangle pool. We were so impressed with his work, the competitive price, and the personal touch that we signed and agreed to go with Artistic. Within a few weeks digging begun and either Dan or Ron were there every day to make sure everything went as planned, even when we hit issues beyond anyone's control they stepped up and did everything they could to make the process as smooth as possible while still minimizing additional cost and frustration. The pool was finally completed and turned over to us in January and even after everything was complete any time I had an issue or question Dan or Ron were prompt and professional no matter what time or day of week in answering my questions or getting someone out to make sure everything was running as it should. This is one of the very few times since I moved to Las Vegas in 2004 that I felt like a valued customer and got the attention and care that I got working with Artistic, and I feel the work was worth every penny as do the people who are always very impressed with how nice our new pool is.

Wade explained everything & came up with great design. Everything performed with great satisfaction. No problems. Fantastic company service.

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Outstanding.  Very reasonable price.  Worked with us in design.  Completed project on time.  And they treated us like family.  Great service.

Ace was our contractor for our pool resurfacing and cool deck resurfacing.  SO AWESOME!  It came out beautiful! Any questions we ever had, he was there for us.  Thank you Ace and Artistic Pool & Spa!!

Ace was very attentive to our desires for the pool design and use. He made himself available 24/7, and walked us through the process with little need for clarification. This is a top notch business.

Pros: Great pool design, quality workmanship, personable staff, timely delivery

Cons: a small amount of confusing communication

In March 2015, we called artistic to bid on our new pool. Their representative measured our yard and came back with a proposal and artist renderings of what it might look like. We really like the design of the pool, and added the spa and an additional water feature. They answered our questions and worked hard to get our business. We signed a contract and initial deposit. They then went and obtained the necessary permits for the job. Construction began a few weeks later. Once construction began, the project moved along at a good pace ? there were only a few days of nothing going on between project phases. When the project was done, their project manager did an extra orientation with me since I was on a business trip when the job was finished, which I really appreciated.

If there were a way their service could be improved, it would be to focus a bit more on project communications. We found at times we were unclear when a phase was completed and when we had to pay (we focused on paying promptly so our project would proceed as smoothly as possible) and when the next round of work would begin. Most of these were solved with phone calls and email to our satisfaction, but a weekly status report or notifications when things were done would have been helpful and probably saved time in the long run.

Overall we felt that Artistic did a great job and if we ever build another pool, would absolutely work with them again.

Ace worked with us on the design, providing several alternatives & 3D visualizations. Artistic worked quickly with good, professional contractors. Ace was onsite almost daily. Any issues along the way were quickly resolved.