Artistic Iron Works
About us
Serving the Las Vegas Valley since 1971, Artistic Iron Works is a family run, veteran owned state-of-the-art 33,000 sq ft ornamental iron gallery and custom fabrication facility located downtown Las Vegas, in the heart of Arts District. Renovations completed in 2005 have established Artistic Iron as the largest full service wrought iron company in the nation. With over 50 employees, daily operations include design and fabrication of decorative wrought iron creations with 10 welding and fabrication stations, 7 installation and repair crews, full service powder coating and CNC Plasma cutting departments. Artistic Iron Works has been revolutionizing the ornamental iron industry since the opening of the new showroom, located on 105 W. Charleston Ave near the I15 and Commerce Ave. The showroom features sample vignettes and rooms displaying various types wrought iron and finishes, including Renaissance, French, Southwest, Contemporary, Mediterranean and Italian. Artistic Iron sells and custom fabricates every kind of decorative iron work, iron fencing, security doors, window guards, home entryways, safety pool fencing, pool gates, metal & glass doors, iron gates, wine cellar doors, balconies, railings, traditional & spiral staircases imaginable. Also, a great number of other products are showcased as well, including a large selection of curtain rods, indoor furniture, patio furniture, trellises, window boxes, wine racks and wine cellar doors. The proprietors of Artistic Iron Works have been in the iron industry for more than 43 years and are members of the Better Business Bureau and the National Ornamental & Miscellaneous Metals Association (NOMMA) and are strongly committed to improving the wrought iron furnishings industry through education and advocacy work. License# 0031909 - bonded to $500,000
Business highlights
35 years of experience
Services we offer
Balcony Railings, Bistro Sets, Cast Aluminum Furniture, Cast Iron Furniture, Courtyard Gates, Double Gates, Driveway Gates, Entry Doors, Entry Ways, Entryways, Fencing, Fire Pits, Front Doors, Gates, Patio Furniture, Patio Furniture, Railings, Security Systems, Ship Domestically, Spiral Stairs, Stair Railings, Stairs, Window Guards, Wine Cellar Doors; Entry Gates, Wrought Iron Security Screen Doors, null
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.148 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 2% | ||
| 4% | ||
| 4% | ||
| 17% |
Showing 1-25 of 48 reviews
Daniel M.
Dec 2019
I used Artistic Iron Las Vegas to build a security gate for my business. They took too long to build my gate so I called them in an attempt to cancel. However, they strong-armed me into paying them thousands of dollars for work that I no longer needed due to them taking so long. I even told them that they can keep the 50% deposit and that they would not have to deliver on the remainder of the contract. They turned down my offer and said that the contract must be fulfilled or that I would still be responsible for the remainder. If I were you I would steer clear or tread carefully if you're considering hiring Artistic Ironworks. Threatening to sue customers like this is the ultimate form of pettiness. EDIT: Oh I forgot to mention that I got robbed AGAIN before this company could get my gate up. What a great feeling... getting robbed, calling this company to put gates up, getting robbed again... trying to cancel because they took to long, then figuratively getting robbed by the company that was supposed to stop me from getting robbed. Give me a break Artistic Iron Works Las Vegas!
CHARLES S.
Apr 2018
They were on time and the work was done in two and half hours. VERY PROFESSIONAL!!
Conrad T.
Aug 2017
After I got my HOA to approve our design, within two weeks it was fabricated and installed this morning. They called me the night before to confirm and showed up on time this morning. Excellent job and a company who stands behind there words.
Judy M.
Jul 2017
The pool fence was to have two gates. They put the fence in May 2017. They put in only one gate. It is July 1, 2017 I'm still waiting for the second gate to be put in. They kept giving me the run around.
Lindsay G.
Apr 2017
This company is ridiculous! As a Veteran, I am APPALLED that this company even promotes themselves as a "Veteran Owned" company. This company lacks professional workmanship and integrity. It clearly states in their contract that they can do a horrible job and not be held responsible for it. In the small print you will find the words " customer agrees that AIW will not be held liable for any such disturbance or incidental damage occurring or related to the installation of our products" When you call to resolve the issue, the "Customer Service" Manager will remind you over and over again that you in fact did sign the contract regardless of the quality of workmanship. The only remedy they offered was a $50 discount, use putty to cover up the damaged door frame, and repaint it after I purchased my own paint. Then after 2 weeks after installation they will send you certified mail threatening legal action if you do not pay for their terrible installation job. Also, they threatened to come and remove my door if no payment was made. Unbelievable! So, if you want a horrible installation job, then by all means, please hire this company.
Response from Artistic Iron Works
"Ms. [Member Name Removed] bought a Security door from us on February 23, 2017 in the amount of $500. We came and did custom measurements, Fabricated and powder coated all for that price. Her installation was complete on March 20, 2017. When we secured the security door by using 3"-5" lags in a split was created in the wood door frame. However, I would like to point out that there was already previous damage to her door frame. I'm unable to post the images but I do have these images saved. Ms. [Removed Member Name] is correct when she says that our contract does state that we can't be held responsible for damage that is created during installation because of cases like this where there is already prior damage, because our customer satisfaction is very important to us we will do what we can to try and rectify the situation and make it right. When Ms. [Member Name Removed] informed me of the issue I immediately set up a service call and sent our guys out there to patch the split. I informed Ms. [Member Name Removed] that we did patch the split and if she supplied the paint we would be happy to go out there and paint the door frame. She was not happy with my offer and instead wanted us to replace the entire door frame or give her a discount of $350.00 dollars. I did offer her a discount of $50 dollars which she did agree and accept. Please understand that our customers are very important to us and we try to accommodate all of our customer the best we can. Thank you for you service! Jacquelynn Rondeau Customer Service Manager 702-387-8688"
Susan S.
Mar 2017
It turned out beftter than my expectations! I will be saving money to accomplish another job I have in mind!
Response from Artistic Iron Works
"Good Afternoon, Thank you so much for your review! It is greatly appreciated!! Thank you for being a valuable customer if you have any questions or would like any other work please feel free to reach out! I will be happy to Assist! Have a wonderful day! Jacquelynn Rondeau Customer service manager 702-387-8688"
Craig N.
Feb 2017
Nice selection of options for design and colors that are available to see in their showroom made it easier to select our door. Install went well. It seems like a very nice looking, sturdy, secure door.
Response from Artistic Iron Works
"Good Afternoon, I'm so pleased to hear that you were satisfied with the way the entire process went!! Thank you for being a valued customer! If you need anything or have any questions, feel free to reach out to me I will be happy to assist! Have a wonderful Day! Jacquelynn Rondeau Customer Service Manager 702-387-8688"
Pamela M.
Oct 2016
Dallas designed two nice doors that fit the style of the house. He even designed a doggie door for my back door!
Response from Artistic Iron Works
"Good Afternoon, I know it's a little late for a response but I would like to thank you for your review! Dallas is great and I'm so glad you think so as well! Have a wonderful day!! Jacquelynn Rondeau Customer Service Manager 702-387-8688"
Brian B.
Sep 2016
Terrible service! They removed my existing gates, dropped the new gates and left. They said they would be back the next day to install them. Guess what? They never showed, and 5 days later, the gates are still sitting here, uninstalled, while my gates are still missing. I go down to the office and the owner offers me a $100 credit, and because I hesitated, he said, "how about nothing?" Talk about arrogance.....Never getting my business again. Let's see if they show up tomorrow like they are supposed to.....
Nani L.
Aug 2016
Perfect. The office staff was very pleasant and responded to our request efficiently. Because they put in the original gate and the repair was very minor we were not charged. I want to add that because of crime in Las Vegas, in general, we feel so much more secure with our gate and we never unlock it unless we are expecting a delivery that we have initiated. We encourage all who can, to put in a high, locking, security gate and use Artistic Iron Works.
Herb W.
Jun 2016
They did a great, professional job. They were in and out in a matter of hours.
Jerry T.
Jun 2016
I had the salesman/estimator come over to my house in early May. Artistic Iron Works had so many choices for security doors that it can be overwhelming. The salesman helped me and recommended what he that might look good including color choices. When I got back from vacation I was called and the installers were here the next day. It took about two hours to install the doors. I think they look great. The workmanship is top notch. The only downside is that they are somewhat expensive. But, if you want something that looks good on your house you have to pay for it.
Robert B.
Mar 2016
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PAT S.
Jan 2016
unknown
Jerome G.
Nov 2015
We contacted Artistic Iron Works because of their reputation of being the best in the business and a referral from our next door neighbor. Dallas came out to our house and listened to our concerns and showed us some samples. He even walked around the block with us to see some examples of other neighbors that we liked. He then sat down with us and drew up some sketches and showed us some finishes after doing a few measurements outside. He was very low pressure, but thorough in his presentation. My wife and I are not impulse buyers and decided we wanted to see their showroom on Charleston before making our final decision.
The showroom was amazing, and we were able to see all of the examples we discussed with Dallas at home. After spending about an hour there, we ended up not changing a thing and went forward with the purchase at the store, who had our order on file.
Delivery took longer than we would have liked, but after the install, I can honestly say, we couldn't be happier with the purchase. The iron looks amazing on our home and has really enhanced the exterior. For people who are sometimes overly cautious with a purchase, my wife and I have absolutely no regrets and can say this was one of the easiest and most comfortable purchases we have made in a while.
About a month after the install, I began to notice a little bit of surface rust, I thought may have been from the excessive rain we recently had. I called the business to get some cleaning tips, not expecting much more than that. After listening to the issue, the lady at Artistic explained that what I described was normal weaping and scheduled a service call where the problem was immediately fixed and they even left behind some touch up at no extra charge.
I don't anticipate making another iron purchase in the near future, but if I did, I wouldn't go anywhere else.
The showroom was amazing, and we were able to see all of the examples we discussed with Dallas at home. After spending about an hour there, we ended up not changing a thing and went forward with the purchase at the store, who had our order on file.
Delivery took longer than we would have liked, but after the install, I can honestly say, we couldn't be happier with the purchase. The iron looks amazing on our home and has really enhanced the exterior. For people who are sometimes overly cautious with a purchase, my wife and I have absolutely no regrets and can say this was one of the easiest and most comfortable purchases we have made in a while.
About a month after the install, I began to notice a little bit of surface rust, I thought may have been from the excessive rain we recently had. I called the business to get some cleaning tips, not expecting much more than that. After listening to the issue, the lady at Artistic explained that what I described was normal weaping and scheduled a service call where the problem was immediately fixed and they even left behind some touch up at no extra charge.
I don't anticipate making another iron purchase in the near future, but if I did, I wouldn't go anywhere else.
Joy M.
Oct 2015
unknown
Eileen J.
Oct 2015
I complained many times that the fence was not adequately constructed to do what I had contracted for. The bars were wide
enough apart for my dog to get through. A few re-welds were done over the course of 6 mos. Every time I called them I got
someone different who didn't seem to know who in the company I should even be dealing with. At one point a man came to
the door and said "we're here to fix the fence, do you want to come out and show us what you want done?" I was so
disgusted I slammed the door. Meantime 3 guys were out there doing a little welding which did no good what so ever. At this
point I gave up and made the final payment.
Response from Artistic Iron Works
"We sold the exterior fencing for the purpose of closing off the yard. We explained to the customer when the ground slopes and pitches that there will be rocks that need to be moved to cover the gaps. We sent out our crews 4 different times to move fence panels up and down to accommodate as best as possible. Customer refused to move rocks. We sent the supervisor out on 3 occasions and still could not pacify this customer. Our customer service goes above and beyond when there is an issue. For the record, it is a 35 mile trip one way and we don't mind doing it if we can resolve the issue."
Dawn C.
Sep 2015
Didn't go well at all. Totally forgot about me after signing the initial contract that was supposed to take 3-4 weeks. I had to call (over 5 weeks later) to see what was going on. Work was incorrectly measured but installed anyway, appointments were missed and the whole thing dragged on for over 12 weeks. They will not renegotiate the contract even when they are in default. Never heard back from sales guy, no apologies but there were tons of insults about the construction of my home from people who have never seen my house. Black caulking was used to secure the knuckles on the stairs, workers dropped iron stair railings on my wood flooring, they had to make iron frames to cover the exposed screws in the side windows and arch, I could go on. All I can say is use this company at your own risk. They are good up until there is a problem then you are basically screwed. I will say that at first they offered me $200 off of a $22,000 bill (I laughed) still without coming out to my home to see what all of the problems were, I said $2000 (less than 1% of the bill) would be an okay amount, they countered and in the end it was a take it or leave it $500 off of the bill and extended warranty. Again, use this company at your own risk.
Richard B.
Aug 2015
unknown
Daniel M.
Jul 2015
This company failed our expectations so many times I strongly discourage anyone from using them. A straight forward spiral staircase job become months of shoddy welding, damage to the house during installation, shoddy repairs to house, then argumentative office staff, shouting contests, finally after threatening to file a complaint with the construction board, owner relented and gave a discount that didn't cover the stress and waste of time involved in this project.
Response from Artistic Iron Works
"Yes there was issue, some jobs present more challenges than others. There was a pop out in the way, the customer approved to shave down and said they would touch it up their selves. After we paid for the carpenter to shave the pop out down, customer paid."
Conrad T.
Jul 2015
I am extremely thrilled with our iron gate that was just installed today. The whole process from start to finish went flawless. I called on a Friday afternoon about 4 weeks ago and I wanted someone to come out on a Saturday morning. Jimmy came over and worked with us on our budget and design for a Tuscany themed iron gate for an entry way.
After I got my HOA to approve our design, within two weeks it was fabricated and installed this morning. They called me the night before to confirm and showed up on time this morning. Excellent job and a company who stands behind there words.
After I got my HOA to approve our design, within two weeks it was fabricated and installed this morning. They called me the night before to confirm and showed up on time this morning. Excellent job and a company who stands behind there words.
Monte N.
May 2014
Everything was great and we are very happy. In a few months they will be installing our patio doors.
Response from Artistic Iron Works
"Thank you for submitting your feedback, it helps us know how we are doing. We are so glad that you are enjoying your new wrought iron security door and gate. We appreciate your business and thank you for choosing Artistic Iron Works."
Leah H.
Apr 2014
unknown
Response from Artistic Iron Works
"We are glad you are enjoying your new gate! Thank you for taking the time to submit feedback, it assists us on letting us know how we are doing. We strive to coordinate product installation in the most timely manner. Unfortunately there was a mix up and we apologize for the mis-communication and any inconvenience it has caused. We do appreciate your business and thank you for choosing Artistic Iron Works."
Catherine C.
Apr 2014
First when I made the appointment it was a no call no show. Next day called and they apologized and rescheduled. After meeting with Robert I picked out the gate, he measured and I paid for the gate. I needed it ASAP because I have small animals and coyote problems were I live. After Robert left I called him back to change the casting design and he said it would be no problem, I texted him the new casting design number and called him a week later to see if he received my text, since I did not hear back from him, he told me he received it there were no problems. Couple of weeks gate was delivered, I was not home, no big deal. Went outside the next day and the original casting was not on the gate AND it's hinges are on the wrong side. The gate is completely backwards. The Gardner is having Trouble trying to swing the lawn mower around to clear the gate.
Response from Artistic Iron Works
"I wish to respond to the negative review you given by [member name removed]. The gate was installed with all working matters having been gone over with Miss [member name removed]. She had a legitimate concern that the gate was inconvenient in the manner in which it opened and requested it to be flipped the other direction. This required the gate to be rebuilt for that style of change and after 1 week I personally ask the company to retrieve the gate, make the repair and re-install at my cost which I paid. At no time did we fail to respond or say we wouldn't address this matter and when I was informed of the negative comments on Angies list I left a message stating what I had done at my cost. I believe that we have gone above and beyond our responsibility in addressing this issue and I am disappointed that this owner acted so quickly to place a negative comment."
Lynne N.
Nov 2013
They were very good. I would recommend them. Everything they did was very well done and very well handled.
Response from Artistic Iron Works
"Thank you for your feedback and we are happy that you are happy with your security doors and iron work and your experience with us."
Licensing
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FAQ
Artistic Iron Works is currently rated 4.1 overall out of 5.
Artistic Iron Works accepts the following forms of payment: CreditCard
Yes, Artistic Iron Works offers free project estimates.
No, Artistic Iron Works does not offer eco-friendly accreditations.
No, Artistic Iron Works does not offer a senior discount.
No, Artistic Iron Works does not offer emergency services.
No, Artistic Iron Works does not offer warranties.