Appliance Repair Experts

Service was great, we were lucky to get him to do the service. He fix ithe dryer right away. He's very nice and very professional.

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They were great. They spent hours and hours taking it apart and trying new parts and calling the company reps and ordering parts etc. The darned thing was just too far gone in the end. But after the thousands of dollars they spent, they gave us back ALL of our money. I have used them since for other appliances and will continue to do so.

It was great our tech came out Wednesday diagnosed the problem , ordered the parts and repaired it on Friday . He was super friendly and knowledgable . We would recommend the to anyone needing repairs .

Wanted $220 to clean out drain hose - way out of line

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James diagnosed the problem within seconds. They didn't have the part necessary to fix the problem in stock - they ordered it and had it installed within 2 business days. No problems since. James knows his stuff and took a lot of care and time to make sure he did the job right the first time. Will definitely use this company again. I even had a $20 coupon from Angie's List. But I forgot about it (stupid me), so when I called the business this morning, they said they would do a credit on my card. That hasn't processed yet, but if they are as good as they were at repairing my fridge, then I expect them to be true to their word. This appears to be a first class operation.

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I had a broken GE Advantium Oven and no appliance repair shop would touch it as they didn't know how to fix one.  I called GE but it as going to take an entire week before they could inspect the broken oven.  I called ARE and Mike, the owner, confirmed that he knew how to fix an Advantium Oven.  He sent over an employee the same day (Friday afternoon), who didn't know what he was doing, but was smart enough to know it.  So the employee called Mike, who showed up later that evening with Eugene and diagnosed the problem (this is at 7:00 pm on a Friday night!!)  He had to order a part that was going to arrive on Monday.  He told me that he would be by Monday night to complete the repair (as I was working all day Monday).  Sure enough, Mike and Eugene arrived Monday evening and completed the repair efficiently and proficiently.  They are both very competent, professional and have a great sense of humor

Very happy with the service I received and would use them again.
All "A's" in my book.

I called the company on Friday to dispute being charged 3 times for the same repair.  I spoke to a person called Mike and I indicated that the original repair should have been covered under warranty.  As a side note, I own several rental properties and have used this company several times a year for the past five years and I have a credit card on file with them.  Mike assured me that he would get back to me first thing Monday morning to have this resolved.  Guess what, Mike never called and on Wednesday, I called my credit card company an issued a dispute for being billed 3 times for the same charge.
In the meantime, my tenants were still not happy, so I called the manufacturer directly.  They sent out a service rep. from the manufacturer.  The rep. figured out the problem.  Gave my tenant's some solutions to fix the problem.  Because they were there less there for less then 10 minutes they did not even charge me.    I would have gladly paid.
I have used numerous times in the past and I will not use them in the future.  I my opinion, the service tech's do not have the same level of knowledge that they use to have. 

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I called on 5/19 for service.  Had a nice side conversation with the scheduler.  The work was to be done on 5/20 between 12:00 and 5:00 p.m. which works out fine for me.  About 4:00 the scheduler called and said the repairman got tied up at a previous job and would I still like him to come or reschedule.  I said he could come later if he had time.  At about 5:45 the repairman called to say he was about 10 minutes away.  He arrived - made the repair - explained to me what was wrong and was completely done in about 20 minutes.  The repairman was very nice, the scheduler was very nice.  Overall I'm totally happy with this company and would not hesitate to use them again.

The first appliance repair company we called (highest rated here) took a minor annoyance of a non-working icemaker in our refrigerator that we requested they fix, and made it so that our refrigerator was no longer usable as anything but a freezer, and told us it would be $700 to fix what they broke. 



This company sent a knowledgeable repairman who was pleasant, helpful and actually fixed our refrigerator for only about $200 and not the $700 the other company quoted! This gentleman arrived, knew the exact problem, ordered the correct part, and installed it with no issues.

Looked in angieslist monthly magazine for appliance repair & found their ad.
I called and they were very helpful when I asked them what the problem could be with the description I gave them . I spoke to a service manager and he thought it was probably a clogged drain. They gave me a time that worked with my schedule . Tech came and did a great job cleaning & opening drain in freezer .he also took all the built up ice out and did a clean efficient job . My thanks to Travis for his expert job.

It took them two years to finally get it to work continuously. They have been working on that refrigerator since 2010 and never could get it to where its working. Its Kitchen Aid built in. It just took them too long to figure out what was wrong with the refrigerator and I kept having to pay over and over again for the same thing. Thy did get it repaired finally. It took a very long time. I don't know if I would use them again.

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   On 12/8/2014 I call this company because of the emblem of excellence shown on the face of the ad for this company in the Angie's List - December magazine issue. So, I called  the company for information & etc. The treatment I got was not good from 'the - get - go'. 

   The  female voice that answered was so low I had to ask her to "PLEASE speak louder because I can't hear you". My request for her to speak louder must have offended her, because there after her tone of voice had a rude, condescending attitude during the length of the conversation. I held my temper to be able to finish with the information & service I was seeking. I  explained that I must replace a washer door. She forwarded me to the parts/service desk. I was given a price for the part & placed the order.

   After the call, I was really infuriated how I had been treated & talked to as a new customer when talking to Customer Service gal. I had not been rude nor was I condescending  to the female call taker in any mean manner; I had just asked for her to speak up so I could hear her. 

   About a half hour or so later when I had cooled down, I decided to call in to the company hoping to get the same person I had talked to once again. I didn't get her, but I told the person answering my call about the shoddy treatment I had received. There wasn't much else to say, the girl may have apologized, but I was so mad I don't remember what else was said.  

I believe that I made a third call to the company on the same day. I had forgotten to ask some information needed, because I was so upset the previous two times I had called. This time I believe I had gotten the original gal I had spoken to the first time I had called the company. I asked for a cost-break down of the part ordered, cost for the installation/service call, sales tax, along with the  discount  of 10% for being a member of Angie's List. The girl seemed confused or she just couldn't do the math, because there was a pause, no answer so I may have asked if she was still on the line, but she wasn't answering me, no response, just silence. 

   Then, all of a sudden another female was on the line saying that she had over heard her co-worker's conversation with me. I asked this person who she was;  asked if she was the supervisor? The answer I got was, "yes", she was the 'Boss'. But, I also knew that this person was not who she said she was. A 'Boss" wouldn't have handled the situation in the manner she had done either. I knew that these girl's were just co-worker's covering for one another, I could tell by the tone & manner of her voice. 

   Finally I did get some of the details I wanted regarding the itemized costs & was told that I would receive an itemized invoice via e-mail. Later in the week I checked the e-mail inbox & unfortunately I  couldn't retrieve the e-mail from the company due to the security system on my computer that blocks some incoming e-mails. 

   So, I called the company again and asked the Customer Service Rep. to PLEASE mail me a copy of the invoice. I was assured that one would be mailed & I could expect it within so many days. Days went buy & no invoice in the mail.

   Days later I got a call from the company to set a date for the installation. A date was set & I asked the caller if she would PLEASE make sure a copy of the invoice would be sent along with the installer? She said, "Yes, she will make sure to do so". 

   When the installer came I asked him if he had a copy of the invoice? He had a surprised look on his face when I asked this question. He said that he hadn't been given any invoice to bring along with him. 

   I was livid, so I called the company & with cordial tone of voice, I asked to speak to an office supervisor. This time I asked for the name of the office supervisor & was given the name, Cory. After a short pause, a woman came on the line & I asked her if she was "Cory, the 'Boss' ''. I was assured, by Cory, that she indeed was the 'Boss'. After the on-going games I wasn't too sure at this point..

   I shared all of the above events with her. I told her that I was pretty displeased with the POOR Customer Service I had endured. I asked if she would mail me a copy of the invoice.

      Cory, listened to all I had to say & I appreciated her patience listening to my complaint. I asked her if she would PLEASE mail me a copy of the invoice I have been seeking. She said  that I should receive a copy in the mail within a week. 

     Time passed & still no invoice from the company. I called & asked for Cory. - Once again, the girl that answered my call talked in a miniature voice, I could barely hear her. It didn't seem that anything had changed with the manner in which calls are being answered .- When, Cory finally answered I let her know that I still have not received an invoice. She promised that she would personally send me a copy out in the mail that day..

      WHEW! I finally received a copy a few days ago. 

   Something is wrong with the personnel in that company's office. I hope the office manager cleans house or else this company could go under with the poor telephone skills & unprofessional attitude of the customer service personnel along with the type of game they played with me. I would like to use this company in the future, but if and when I do call again for service  & am  treated in the same manner, I'll spend my money somewhere else , there are a lot of appliance service company's in Las Vegas.   

I called Appliance Headquarters to get an idea of costs to fix my refrigerator.  They said they would not give estimates over the phone and needed to send a technician to diagnose and then give an estimate.  The cost to send a technician is $49.95 and would be credited to the repair bill if I had them do the repairs.  I said I would like a little more idea of what the cost might be as I did not want to spend $49.95 and find out they are going to charge a very high amount.  The woman had me talk to Chuck and I told him the symptoms and he said if not major things are wrong probably $120 to $160.  My refrigerator is only 3 years old so did not figure it would be major problems.  I agreed to the service call and they sent a technician.  After he diagnosed the problem he said it was a control board problem and would cost $320.00.  That to me seemed extremely high so I told him I did not want them to fix it.
A friend gave me the name of another appliance repair company so I called them.  Even though it was very late afternoon they came out to take a look.  It was not a problem with the control board and they had the problem fixed quickly and charged me $85.00.