APC Appliance Heating & Cooling Parts & Service

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I called the office on Sunday since those hours were listed.  I was told they no longer do service appointments on Sundays, so I called back on Monday and made an appointment for the first available time which was Wednesday morning.  I told the office person (twice) that I wanted the morning hours 8 am-1 pm.  I had to ask for the technician's name.
Around 9:30 am on Wednesday, I decided I should call and confirm and ask if I would get a call prior to his arrival (he was supposed to call about 30 minutes out).  The office said they'd call him and call me back.  Francisco and another man arrived around 10:30 am.  I showed them to the washer and explained that it wasn't agitating or spinning, just filling with water.  He fiddled with the dryer knob (this is a washer/dryer stack appliance) and I pointed out the washer knob.  He immediately got the washer to agitate and spin.  He proceeded to write up the service call invoice, but I continued to say that there was something wrong as the machine had made a strange sound when I was trying to use it.  Fortunately, I then noticed water leaking on the floor.  I pointed it out and at this point the front panel was removed and the leaking water inlet valve discovered.  
Francisco said he'd void the form he had been writing up ($65 service call).  The other man did the labor portion.  I was told they would need to go to purchase the part and service someone else, but they'd be back that afternoon. With the Angie's List 10% discount, I was quoted $155.  At 3:30 pm I called the office since I hadn't heard anything and was told they could be back as late as 6 pm.   Shortly after that conversation, Francisco called me and said they were held up and could he return  at 10 am the next day.  I said 10:30 am would be better and he agreed.
10:30 am came and went with no call or message on my machine, so I called the office.  Francisco then called me to say they were on their way. They arrived about 11:15 am with the part, replaced the old one and gave it  to me.  It took about 30 minutes, and my machine worked fine that afternoon.  I paid with a credit card as it's that or cash only, no checks.

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I called APC to come back out to work on a unit they had previously serviced two weeks earlier.  Again, when I asked for a scheduling date, I was told that it would be Monday between 12-5:00 p.m.  I was calling on Thursday afternoon and was surprised that I would have to wait so long for an appointment.  I mentioned to the scheduler that the last time they were out that they had re-arranged my appointment to a later time without my permission and then were late on top of that.  She acknowledged that tardiness and said that she had been the scheduler of that event and that I had to be rescheduled to the late time slot.  (But I did not need to be notified.)  
In any case, again, I informed APC that we had a very sick person in the house.  Again, they told me that it would take two days to get a service technician out.  Their service technicians do not work on weekends.  I asked to speak to a manager.  The manager told me that he was at the mercy of his technicians and could not get anyone out sooner.  I asked him about the repair his last technician had done and if they were going to guarantee their work.  I was told no.
I called another HVAC servicer and they arrived by 7 p.m. that night.
If you want parts for your appliances and can fix them yourself, by all means, purchase parts from APC.  If you want HVAC service, stay away from this provider.  We will not be using them again, nor recommending them in the future.

I have used APC Heating & Air service in the past for my HVAC system so I did not hesitate to call the again when my air conditioner was not working properly.  It was disappointing to me that they could not come until the next day but that is not unusual for service on the first hot day of the year. The service department scheduled me between 12 - 5 p.m. the next day and told me the technician would call 30 minutes prior to arrival.  The night before, a service person called to confirm my appointment between 6 - 8 p.m.  I protested the time slot change and she said there was no problem, she would transfer me BACK to the 12 - 5 slot.   (When did I get moved?)  Again, she reminded me that the technician would call me thirty minutes prior to arrival.
We toughed it out day one and thankfully the outdoor temps did not get to bad.  The second day without air was more uncomfortable but we only had to deal with it until at the lateset, 5 p.m.  I stayed home all afternoon.  At 4:30 p.m. I called the service department to find out where the technician was.  I was told that he was on the NW side of town and stuck on a job but that I was certainly next.  (I live by Lake Las Vegas so I was very confused why someone would schedule a tech to drive all the way from the NW to my location.)  My slot came and went.  I tried calling again, but of course, the service department was closed and I got no response.  
At 6:30 p.m. I was in my backyard.  I knew someone was here because my dog began to bark.  My phone rang and it was the technician telling me he was HERE.  There was no call to tell me he was on his way.  He was nice, professional and repaired the unit quickly.  Still, I was unhappy that no one from the service department called me all day, that my service was not completed in the time slot allotted and that no one called to tell me the technician was on his way.  If I had known it was going to take as long as it did for the service, I would have contacted another provider.  
Additionally, I would add that when it came to payment, the technician told me that he would write down my credit card number and call it in to the office the next day.   I paid by check.  It is not safe to allow someone to write down your credit card number and simply take it with them.  
Although I have used them before and been happy with the service, I was very disappointed with this particular experience, the lack of communication and the poor service I received prior to the technician's arrival.

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It works good.  They are very honest.  They could have just said we will take care of it and probably cost us $800 to have it fixed and pay for the parts but because of their suggestion, we saved a lot of money.  They were there when they said they are going to be there.

It did not go well at all. He could not fix it. He could not do anything and he still charged me $120. He was very nice but he did not do anything.

Able to fix ice maker in no time and had necessary parts with him.

The guy was an extreme and he was on time and he told me what's wrong with the machine.  He went back to the office and he got the parts but the supervisor called me in an hour.  He gave something on what it cost to fix the machine.  He was very polite.  I went out but the machine was for 4 dollars.  The service fee was a little bit high but he charged me 60.  I appreciate the guy's honesty.  He called me back and he said he'll going to fix it but he can't guarantee how long he will fix it.  But for me it was worth it because it was very helpful to me.

The repairman was on time and did the repair in a professional manner .

It was great, they were able to repair it the same day so I was very happy.  They were able to come out the same day and take an assessment as well as repair it the same day.

They were on time and friendly.

Alex came on time found the problem and repaired quickly

Setting up the appointment was easy and they were very polite.  Service Rep arrived on time and performed the work in a timely manner.  He explained what was wrong and gave a price to fix it.  Work was performed and the refrigerator was working again.  I would recommend this company to my friends and family.

I called on Monday, explained to Don the problem we were having with our
refrigerator. He was very helpful, told me it could be one of 2
problems and if I could bring one of the parts in they could tell me
which one had gone out. On Tuesday my husband and I went down there and
they immediately told us what was wrong, replaced the part and we were
out of there in 5 minutes. I am very pleased with the service we
received, they saved us from a possibly expensive housecall and repair.
Will definitely recommend them to friends

My refrigerator stopped working. They said someone would be out by noon. A technician showed up and the refrigerator was fixed and he was out the door by 11:00. He was very friendly and professional, the price was reasonable, and the refrigerator is now working again.

I bought a used refrigerator from this company and was very pleased with their ability to deliver when requested on a short time line. They had a good selection of refrigerators for sale and they warranteed the products. They were very responsive to my inquiries and needs.

The staff at Appliance Service is nice professional people and the service men do quality work. I had an overhead vent replaced above my kitchen stove and the men had some problem getting the old one removed. I was shocked to see the bill of six hundred fifty dollars for a new stove vent replacement. I think they overcharged me and will not ever call them again to do work for me on my appliances.

Appliance Parts Center had a big warehouse of parts for everything imaginable, so you don't have to wait for a part which is very nice. They really got my fridge back when I was about to give up and buy a new one. So besides fixing my particular problems, they also saved me a lot of money, by just being honest with me.