ADT Security Services

Doorbell cam shuts down with the vegas heat. First they put in the wrong cam , then the new one shut down because of the heat. And they are the most expensive of all options. Been a headache from day 1.

ADT is the worst home monitoring service in Las Vegas! After 5 years paying a monthly $62.36, I finally had one alarm go off. My back door had opened. The dispatched guard had lied on his report stating he couldn't gain entry to yard and LEFT. Receiving the voicemail an hour later I had to come home and wanted them to come back also. They never came back. I had to clear the home MYSELF. Also look at their 1 star rating on Yelp for another 48 horrible reviews. Stay away!

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The install was a little more complicated than he expected. He worked several hours and carefully completed the install. He is a great representative for ADT: focused, professional, conscientious, and someone who enjoys his job. We have been very pleased with our upgrade. 

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My mother has had them for a number of years. She had not any problem with them. It's taking a while to get them in, so my likes was that they kept dropping the ball initially when I was trying to get an alarm system, but I was trying to install it my own and they kept dropping the ball, they didn't act. The last agent was really good, but prior to that three agents weren't.

They came the next day and installed everything. They double my rebate and I was so happy I called them back to add sensors and the pulse.

The sales rep had us so confused in reference to what was being provided. They actually had to come back and remove items. The explanation was poor and seemed hurried. We are glad to have the service and is easy to work with. We thought they would place the ADT sign into our yard but they did not.

After using the system for about a year and a half I moved and asked to have the system turned off. Yet I was charged $50 for this month. I disputed the charge with my credit company and the money deducted from my card was returned. That is when the problems began. I was told I owed $672.09 for stopping service at my old address, this despite having been told that this charge would be waived if I installed the system in my new home. I made arrangements to have this done. The charge was not waived. Instead I began to receive daily calls demanding that I pay. The callers spoke as if they were a collection company. At no time did I receive anything in writing, though I asked them to send me a bill and written explanation of the charges. I finally gave up and to protect my credit rating I paid the bill and cancelled installation at my new home

After being a loyal customer for eighteen years I had to move into a house to rent. In order to keep ADT as my home security service I had to sign a three year contract. This was alarming to me because I was a loyal customer who never had a single claim and paid every bill on time. The owner of the house that I am renting decided to sell the house, so I bought a new house. I only used ADT for two of the three years on the contract and was told I have to extend the contract for an additional 3 years when I move. I do not agree with this practice and decided to opt out and go with ATT who has a better service. Now ADT is charging me 334.00 dollars to turn off their service. This is a horrible way to treat a loyal customer who never called ADT once and who paid every bill on time for now twenty years. This company is terrible for its business practices and I strongly suggest looking at its competition first.

Would recommend ADT to any family and system could be tailored to my needs.

Customer Service Rep Ricky Hodges of ADT provided unparalleled service in re-activating my previous ADT account along with providing useful information that I had never previously known about ADT. This is my third alarm system with ADT as they continue to be the best that I can find and this time with Ricky it went smoother than ever! Thanks and Cheers ADT and Ricky as I highly recommend them for punctual, professional alarm installation and service that I have yet to find with any other company in the last three cities where I had systems installed!

We had a deal that if we signed up there was no set up fee and then it was $55 per month. It has been nice knowing that the house is locked up at night. We just moved to Las Vegas from Alaska so it has been a little scarey coming from such a rural area to the urban, so it has been nice. The guy that installed it didn't tighten up the outlet plates and seemed to put random holes in the wall. It seemed that if you pay someone to do something they should go back over it and getting the little things. When I called them they were really nice and good about explaining things to me.

Well their sales people are VERY slimy.  All over the website, it states that a typical contract is for 1 year.  And when i signed up for service, I also requested for service to be for 1 year.  Somewhere in the fine print on some obscure page, it said that the contract was actually for 3 years.  So when I moved and wanted to either cancel or move the service, the options became ridiculous.  To cancel the service "early" since I had on completed 2 years of the "contract" their early termination fee is 75% of the remaining time left on the contract.  To move the system to the new house, when I signed, was initially told that this was a free service, was told on the phone that it would cost me an additional $160 (after discounts) to move the alarm system to the  new house, BUT I had to sign another 3 year contract!!!  No thanks.  I will pay their outrageous early termination fee and cut ties with this company.  I recommend that you never get involved with them in the first place. 

Looking for a new company

In just under three months we've had ELEVEN false alarms.  Eight have been false fire alarms; three were false burglar alarms.  The fire alarms occurred when I was making repairs to (sanding) a door jamb.  ADT explained their smoke detector senses the sawdust created by sanding and registers that as a fire (funny, but none of my "normal" smoke detectors do this).  At least this was a logical explanation, but ADT was not able to do anything about it.  Only a technician can turn the system off, and I wasn't going to wait the three days for them to send someone out to finish my door repair.  During one of those false fire alarms ADT dispatch connected me with a technician, who had the gall to ask if I minded disassembling and disabling the system myself!  Complete lack of professionalism.
But the burglar alarms---though there have "only" been three at this point---are a much bigger inconvenience.  Each time we've gotten the false burglar alarm we've been away from home (thankfully not out of town).  By the time we arrive home, it becomes obvious nothing has happened, no one has even attempted to break in.  The first time was particularly unnerving, since we honestly thought someone had broken into the house, and that we'd be arriving at a crime scene.  Once, AND ONLY ONCE, an ADT security guard has shown up after we've come home due to a false burglar alarm.  At NO TIME have the police shown up--in fact, the false burglar alarms have taught us another thing: even if the alarm is really warranted, WE have to call the cops.  YEP.  Even if we're a thousand miles away, and have no earthly idea what's going on at our house.  ALL ADT CAN DO IS CALL THEIR OWN GUARDS TO YOUR HOUSE.
Which, like I said, has only happened once.  In three burglar alarms.

We like the service. But their billing department is horrible. In other words, we paid with a check and they charged us on our credit card at the same time. It's happened three times. I like ADT. When the alarm has gone off, they've responded quickly. The initial service was like $2,900 and we were charged on our card that too. Most people can't handle the cost. It would be a disaster. It took two months to get this fixed.

We got a deal for installation. We had a false alarm 2 years ago and they were out here before we got here.

I have been with ADT for 12 years. They are professional. Most of my interactions with them are over the phone.

They are really good.  If you set off alarm and don't cancel it, they are here in a heartbeat.  They are really good.  They are quick to respond.  And they teach you how to maintain your alarm system.  So far so good.

I have been using them for two years. They are very responsive. If my alarm goes off, they are on it. They are really good.

ADT Security Services didn't explain to me clearly that it was a three year contract. We've never used it.

I've never had any problems with them. They're very responsive. I give them A's for everything.

They check and if there's a problem they let you know. They seem to care. We've stuck with them because they got the best price and they have been good.