Abbott's Audio & Video

I will not do business with Chris Abbott in the future, and I recommend finding another installer for your home theater work.

We painstakingly went over ceiling speaker placement with Chris Abbott.  Then when they came to install the speakers, they were all put in different ceiling positions that what had specified.  They also cut numerous holes in our ceiling to pull cable.  Those extra holes cost us $50/hole to have the ceiling drywall patched and painted, and there were at least six.

Abbott installed a standard 1080 HD system without a receiver that could support multiple 4K inputs and outputs.  They said that the Samsung 4K television that we already owned was not 4K compatible because it was "too old", and that we needed to buy an Evolution box from Samsung to enable 4K.  We confirmed that the TV was compatible with HDCP 2.2 and HDMI 2.1 and did not require any upgrades to support the latest 4K standard.  Abbot had used the wrong HDMI input for the installation (HDMI1 instead of HDMI 3).

The programming was incorrect.  Although we installed 7 speakers and a subwoofer for 7.1 surround, the receiver was set to work only in 7-channel stereo and no surround.  When surround sound was turned on, the multi-room stereo no longer functioned.

We specified that we had wanted a flat mount that could pull out tilt and swivel so the kids could see the TV better from the floor or we could angle the TV to be seen from the kitchen.  Instead they installed a fixed flat mount.

Abbot put together a $750 change order to upgrade the receiver to 4K as originally specified and to change out the TV mount.  This was on top of the $9000 we had already paid for the system and installation.  When we went to schedule this change order, Chris Abbott told us that rather than fix our system, he was going to take the loss, and no longer do business with us.  He said we could hire another installer to finish our system and hung up on us.  He has not returned our calls since.

We are not satisfied with the quality of the work or their unwillingness to correct their mistakes.  They have left us with an incomplete installation that does not function as specified.

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Very Well

They are an excellent company and Rodney is a terrific Tech!

Professionally handled from my initial contact to scheduling, and excellent work in doing the installation.

It went fine as explained above. Serviceman solved problem that he was called for.

They got it done for a very reasonable price, and we are very happy with them right now. I would like people to know about the prompt, affordable service that we got from them. I had taken the remote there yesterday, they called me back first thing this morning and told me that they didn’t have to send it in, it was already repaired, and that I could go and pick it up. The help I received from them was friendly, prompt and affordable. Their office is beautiful, and it is in a new central location. It is in what used to be a marble showroom, so they have these beautiful marble walls and floors. Going there is a very nice experience. I cannot rate the quality of their work, because I haven’t yet gone and picked up the remote, but they told us that it is working fine.

This home entertainment system was also installed by Abbott's, and is quite impressive. We are not sure if we were using it wrong, but they came over the day after we called, and repaired everything. They even did some taping of their own to make sure it was operating properly. The technician explained what was wrong, and gave us some pointers on how to use it.