A Granite M.D

Not good. They made 3 trips in order to try to stop the leak under my new sinks. We did not notice that the shelves and kick plates along that side had buckled and warped. When we saw what had happened, we had our handyman come and dry it out and repair those items. If I asked the company to fix this area, it would have taken them too long and it was an emergency situation so we never bothered with them and did not ask them for reimbursement. We had to clean up all around and behind our brand new black stainless refrigerator. Someone in the crew made a large dent on one side of the fridge and some small round ones along the left bottom. They covered the fridge only along each side - not in front. I called immediately to tell them of what happened. They sent one of the crew to take a look and he did not want to admit it was their fault. They decided not to believe me because they said "typically, when quartz gets bumped into things such as a fridge, the stone would have left scratches". The quartz that we had put in was rounded so it just made dents - sorry no scratches. I tried to take pics for Miranda, but they would not come out except the reflection of me taking them. There was an area along the wall that needed to be repaired. Miranda called one time a - month & 1/2 later - to send someone out to repair it but my husband and myself where very sick. She knew it was a bad time but we never heard from the company again. My husband did the repair himself. They said they tried to reschedule but I like I said, NO ONE EVER CALLED US AGAIN. We also had to fill in areas on our backsplash that was missed and cleaned most all of the glass tiles with a razor blade to get off the residue. Towbin had me change the quartz to another brand because the slaps were not as long. We said that would be fine because Towbin said the slab would fall under our stove top with little seam showing. He must have failed to mention it to the workers, the seam is very long and noticable along side my kitchen sink. Instead of calling us to ask for the rest of payment, we got a threatening letter to put a lien on our home. I thought it was going to be a great experience but turned out to be a nightmare. Very unprofessional! I would not recommend this company to anyone.