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A Better Plumbing, LLC
Recovery Service - Water Removal, Lawn and Garden Sprinkler System - Install, Lawn and Garden Sprinkler System - Repair,
About us
A Better Plumbing Company is a local family owned licensed plumbing contractor that has served the Las Vegas Valley for more than 15 years. We have been members of the Southern Nevada Better Business Bureau since 2005. We offer discounts to the valued members of Angie's List. We look forward to talking to you about your plumbing issues.
Business highlights
Emergency services offered
21 years of experience
Services we offer
We perform a wide range of services. Ranging for general plumbing repairs to new plumbing construction & remodeling. We are experts at leak detection, etc., faucet installs, garbage disposal installs, jetting, line location, sewer camera, slab leak repairs & repipes. We also provide service for drain & sewer clearing, water heater installs
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.954 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 2% |
Showing 1-25 of 54 reviews
Beth R.
May 2020
I bought a 57 year old house 2 years ago and have been updating it piecemeal since. As with old houses we hit a snag and called Monte in to help. One of the toilet's drainage pipe's rim (cast iron) was higher than than floor and would have required massive amount of shimming. Monte cut the pipe down (a dicey affair given the age of the pipe and difficulty of cutting through it) and avoided any damage to the glass shower doors a mere 2 feet or less away. He patched and finished the concrete around the hole and worked with me to allow the flooring to be put in before the toilet was installed. 2 toilets and 2 sinks and a hard day's work done, I have the bathroom I hoped for. I've used Monte's company for 12 years and have never been dissatisfied with the work.
Stacey C.
Aug 2017
Monte, Carla, Angel, and Logan were beyond fantastic. Excellent customer service, very professional, and conscious of our home and creating little damage. They were very clean while working and also cleaned up every evening before leaving. I highly recommend giving them a call!
Jeannie H.
Jan 2017
We've had it with them. We've used them for years for our home and our rental home. But recently, for the past 4 times, it's taken them a week for every appointment. They've been late every time. They'd call at the last minute to tell us they're coming. They've been "fixing" our sink for the past 3 times in 6 months. Each time it's been for a different reason that the sink is leaking or so they claim so that warranties don't apply. We've paid hundreds if not thousands of dollars fixing a sink that they've had 3 chances to fix, each time charing us several hundred dollars. We've recently asked them to detach a simple hose from the washing machine for which they charged us $120 for! So they don't fix the problem and they over charge. We've had it with this company and will never use them again.
Robert N.
Jan 2017
In three bathrooms they did the toilets. They had to replace parts, the flappers, the handles and the internal components to the toilets. The guy was very friendly, he explained exactly what was wrong, what had to be replaced. I remember him being very friendly.
Robert N.
Jan 2017
It just wasn't working. Apparently it was a bad valve or something, so the water would not flow through. He had to pull out the whole unit and replace the valve. For some reason, it prevented the water from coming out the bathtub spout and shower head. They're great. They were reasonably priced too. I talked to the dispatcher. Monte is the owner and I think she might be the owner's wife. They're both really, really nice and very accommodating. With the water heater I was like, "I need someone," and they got someone out right away. Monte is like, "Don't worry, we're going to take care of it. I'll get a guy out like within four hours." She had someone out immediately. Any time I've called in the past too, I know that she is like, "I'm going to get someone out to take care of you. Make sure you let me know if he isn't professional." They really are concerned about their technicians and the service and the treatment you're getting. Whenever they come out, their technicians are very friendly. We ask them to remove their shoes and they're very polite and respectful of coming to the house. He was able to take the time to explain what the problem was. That's what I like about them, they don't just like do it and are kind of rude. They're very good on the price.
Robert N.
Aug 2016
Called first thing in the AM and the office was great...customer service rep was very friendly and reassuring. Shawn was our plumber and they came out promptly the same day in the afternoon. I even received text updates as to his arrival and assessment for the repairs needed. Shawn was very kind to my wife and also very professional in his conduct and work. Great company and fair price. I've used them before and I will definitely use them again!
Alan G.
Jun 2016
It went great they were on time, did a great job, no mess and were done in 45 minutes.
Prudence M.
Sep 2015
unknown
Norman C.
Jul 2015
unknown
Suzanne H.
Jun 2015
The bid for the job came through$200 dollars less than another company due to the fact that company did not have a pipe thread machine on their truck and pieces would need to be purchased at Home Depot.
The attention to detail was great. He was very nice and professional !
I will use them again!
The attention to detail was great. He was very nice and professional !
I will use them again!
John M.
May 2015
unknown
Mike S.
Apr 2015
I use him all the time. I have used him for seven or eight years. He is phenomenal. Very thorough. Very reasonable price. They come out within 24 to 48 hours. They are family operated. They are very attentive to what you need. I would definitely use them again.
Eileen K.
Dec 2014
Our hot water heater conked out Friday, the day after Thanksgiving. Consequently, we were facing a holiday weekend without hot water! A-Better Plumbing had done a re-piping for us back in March and they did an excellent job--so why call anyone else??? I spoke with Carla who was able to get Mike out to install a new water heater, much to my family's relief. I will always recommend A-Better Plumbing. They have reliable, dependable, knowledgeable, and friendly professional staff, who know the meaning of providing great customer service.
Connie B.
Oct 2014
Went well. Some previous work done by some clown was corrected. Mike took care of it . I always call A Better to fix it right
Roberta M.
Apr 2014
Mike showed up at 2:00 and was done by 2:30. The valves no longer leak, the faucet base no longer spins and is tight to the sink top. He took the time to check a shower faucet and answer by husband's question about replace just replacing the cold water faucet because manufactured homes sometimes have their own little quirks that stick built houses don't have. If you're looking for a plumbing service that can work on manufactured homes, this is the place.
Eileen K.
Mar 2014
From my initial contact with Office Manager Carla, to Master Plumber, Juan's first inspection, and having the job actually done, the A Better Plumbing, LLC team took the pain away from a high anxiety situation. Juan and Charlie arrived as scheduled and proceeded to lay down protective covering for the carpets and floors. Prior to starting the job, they re-did an in-depth detection to ensure that only one pipe had to be re-routed. Only until they were satisfied with their assessment did Charlie begin cutting the appropriate holes in the walls and to threadnew piping. These guys were patient, and answered all of our questions. They were clean, precise, efficient, and thorough. Before leaving the premises, they checked all faucets, dishwasher, toilets, and showers, to ensure all pipes were free of air and everything was working properly, including the hot water heater and water meter in the street. I just couldn't have asked for a better job.
Susan A.
Feb 2014
Excellent service. Had hot water heater replaced on the same day I had a appointment scheduled. Prompt and great service. Will use again in the future.
Ted K.
Dec 2013
The problem was fixed the same day we called it in. The technician showed up promptly and was well mannered and friendly. The problem was professionally fixed in no time. We were very happy with the service.
Response from A Better Plumbing, LLC
"Dear valued Angie's List member, Thank You for taking your valuable time to leave us a nice review. I will let Charlie know that were pleased with his efforts. Monte - Managing Member - A Better Plumbing Company."
Cyndie F.
Dec 2013
My water bill had been (at least) double for 3 months. After landscapers fixed 2 major leaks, the bill was still high. I checked Angie's list, and called 3 different and quot;leak detectorand quot; companies. I liked A-Better Plumbing Companie's web site, and how they recommended researching different plumbers before having the work done…..what to look for, what to ask, etc. I liked that they were a small and quot;family ownedand quot; business, and after talking with Carla, I felt like they were someone I could trust. Juan was able to come out the next day, and immediately identified the problem as the main water line. The work was done a week later. They had to dig thru mature landscaping, rock, and under a sidewalk to run the line. All was done in 1 1/2 days, and it looked like it did before they started. They included replacing the Anit-Siphon Pressure Vacuum Breaker at ho extra charge.
There was a minor and quot;hiccoughand quot; with a faulty fitting with the copper piping in the garage. I called Carla at 10:00 at night, and Monte was at my house in less than 20 minutes to correct the problem. The job was finished the next day. They were kind and totally professional. I would definitely recommend them and will use them for any plumbing issues in the future.
There was a minor and quot;hiccoughand quot; with a faulty fitting with the copper piping in the garage. I called Carla at 10:00 at night, and Monte was at my house in less than 20 minutes to correct the problem. The job was finished the next day. They were kind and totally professional. I would definitely recommend them and will use them for any plumbing issues in the future.
Response from A Better Plumbing, LLC
"Thank You for taking the time to leave your review on Angie's List. We really appreciate the opportunity to provide our service to install a new water main service to the residence. In the process of doing plumbing, sometimes a leak can happen in our repair or construction efforts. Any plumber that says "I never make a mistake" is obviously not doing the work. Thank You for your patience & understanding regarding the hiccup. It makes me feel good as a business owner to know that we have the capacity to be responsive to our customers even into the later hours of the evening. I will let Juan, Mike & Charlie know that you are pleased with their efforts. Thanks again for the nice review. Monte - Managing Member - A Better Plumbing Company."
Mike S.
Oct 2013
Monte is the best he is very friendly concerned about your concerns. goes the extra mile to do you right. the man went out and purchased a better garbage disposal unit instead of the 1/4 horsepower with a 3/4 horsepower one and still kept it at 300.00 i will always use him in the future
Response from A Better Plumbing, LLC
"We appreciate the opportunity to help. Thanks for the positive review. Monte"
Martin B.
Jun 2013
It was very good. He gave me an alternative of doing the entire plumbing to the whole house which would have cost about $5000 or doing basically intersecting with the hot and cold water in the front part of the house. He gave me an alternative to do it cheaply yet an alternative to continue on if in fact there was a problem beyond there. What happened is the hot water connection for the house is up front and also the three of the four plumbing areas in my house. We hooked up the piping for the hot water right up front in the house where the front bathroom was. We didn't have to go spend another $3000 to go to the back bathroom and change the plumbing there too. Everything is okay so far.
Response from A Better Plumbing, LLC
"Thanks for the positive input. We appreciate the opportunity to help you with your plumbing issues. Should you need help in the future, please do not hesitate to call us. Monte"
Connie B.
Apr 2013
Plumbers
Response from A Better Plumbing, LLC
"Thank you valued Angie's List member for taking your valuable time to write such a nice review. We really appreciate the positive feedback. We see ourselves as being in the people business. Satisfied customers bring us a great deal of satisfaction & self accomplishment. Although no one looks forward to plumbing issues, we look forward to helping you should you need us in the future."
Charles G.
Apr 2013
The name says it all. Monte is a plumbing wizard. There was a surprise every step of the way and he was always on top of it. He treats his workers with respect and they return it with hard work. These guys worked and worked and worked until every piece of pipe was replaced and then rechecked everything to make sure nothing goes wrong. I was there with them the entire 5 days and Monte showed to me and explained to me everything they were doing and always checked with me when there were options. (Except I did not crawl under the house. Way too claustrophobic for that.) Monte has every piece of equipment a plumber could want, including a camera that squirrels through the pipes showing on a monitor their condition inside. This is not a contractor who sends a crew out and you never see him again. Monte is there the whole time making sure everything is done right, down to the last detail, and working right alongside his crew.
This time we lucked out and got the right guys for the job.
This time we lucked out and got the right guys for the job.
Response from A Better Plumbing, LLC
"Wow. What a job this was. I like a good challenge & this job had no shortage of twist & turns. Juan, Mike & Charlie did a great job scampering under the house. I'm glad that all the water piping & drainage piping are back to proper working order. Thank you for the great review. I'm putting your review at the top of my list for putting a big smile on my face. You have made my day & customers like you make our job very rewarding even when the twist & turns make us scratch our heads sometimes. Thanks again for the review."
LEA Z.
Mar 2013
I am so glad I called A Better Plumbing. They are a professionally run company who uses quality material.
Response from A Better Plumbing, LLC
"Thank You for the review. If you need help in the future, call us at 702-813-4236. Monte - Managing Member - A Better Plumbing Co."
Vickie M.
Mar 2013
my water bill had skyrocketed and the # of gallons used had really increased. I called A Better Plumbing told them my issue and they came out immediately. They were so quick to find my problem and then explained what options i had to fixing my leak. I chose to have my pipes rerouted above the ground. I was so pleased with this company's knowledge and ability to get my problem fixed so fast. I will definitely use this company again when i need a plumber
Response from A Better Plumbing, LLC
"Thank You valued Angie's List member. We like to think of ourselves as water slab leak detection experts. Many other companies advertise free estimates & the homeowners our disappointed when they find out that these other companies do not even attempt to find the leak. They just want to sell a whole house repipe because the leak does not require locating if you replace all the pipe in the residence. If the homeowner is willing to spend big $ for a whole house repipe, it does not matter where the leak is. Because we have invested in the equipment & time to gain knowledge in leak location, we offer solutions that are a fraction of the cost of entire repipes. With a major expense such as a water leak under a slab, we encourage customers to get several estimates on the repair. We do encourage a professional leak detection service to locate the leak so the owner can be presented with several options for the repair. The costs of repair can be greatly reduced when you know where the leak is. Thanks again for the review & please call us again should our services be needed in the future."
Licensing
State Contractor License Requirements
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FAQ
A Better Plumbing, LLC is currently rated 4.9 overall out of 5.
A Better Plumbing, LLC accepts the following forms of payment: CreditCard
No, A Better Plumbing, LLC does not offer free project estimates.
No, A Better Plumbing, LLC does not offer eco-friendly accreditations.
No, A Better Plumbing, LLC does not offer a senior discount.
Yes, A Better Plumbing, LLC offers emergency services.
No, A Better Plumbing, LLC does not offer warranties.