HERITAGE ROOFING

Summary: Amateur work at professional prices with poor communication and personal skills. I needed a gutter replaced and a downspout installed. I told them some roof work will need to be done to remove the old gutter since it is attached under the roof flashing. Price was high: $5805, but considering the roof work, I approved. They bent up the old roof flashing to take the old gutter off and left it. To replace the flashing, they wanted an additional $2700. Instead of installing the downspout along the wall, it was 2 feet away from one section of the house suspended in mid air and crooked. After complaining about the poor downspout installation, they redid it correctly, hence the two star rating instead of one. Paul, the person I dealt with, has an obvious disdain for customers. He called to tell me the work was done and wanted his check. It wasn't done and I started to explain why I thought this when he interrupted me and said "ITS DONE!" 10 minutes later workers showed up and continued working on the "done" project. Emailed Kim in the office and complained that Paul got angry with me when I said the project wasn't done. Paul called me shortly after and said he didn't appreciate me telling anyone that he got angry. He denied getting angry then blamed his anger on me for "arguing" that the project wasn't done. Paul refused to communicate any way except by phone. Red flag. I won't be using them again or recommend them.

Nails came through the ceiling. It was finally fixed to look back to normal which took 3-4 visits. I did have to buy a product to cover the holes as simply painting did not do the job. I was disappointed that not all the clean-up was not done. Yes, it was small stuff, but I thought that should have been included. I continue to find small old pieces that were removed from the roof.

It was an excellent experience. They were on time. It was highly satisfactory. They did a very good job. They used my own materials. They got the job done. It was just what you pay people to do. They did it exactly right. The price is very competitive. I have used them before for that reason. I would use them again in the future.