Sierra Pacific Mortgage

I would give this company no stars if I could. They have absolutely the worst customer service imaginable!!! If you ever experience an insurance claim, or try t re-finance your mortgage with another lender, you will find out what I mean. Unfortunately, after we sign the paper work, we have no control over who our paper is sold to. If it is this sorry group, refinance the loan as soon as you can. If you think I am just complaining over ‘late fees’...I have a credit score of over 800, pay my mortgage on time with additional principal payments, and don’t normally write bad reviews of any company. However, this sorry group deserves recognition. I recently refinanced my loan with another lender, and these folks somehow could not even find, much less, process the payoff wire transfer, and my closing attorneys could not even get a live person on the phone to fix it. All the while, they were wracking up ‘daily interest’ payments. Exactly my experience when I was waiting for them to countersign my insurance checks, so I could keep contractors working to put my flooded basement back together! It is impossible to get any kind of response from the people beyond unending phone menu’s that end in ‘leave a number, and we will call you back’ -which they don’t. You only contact your mortgage company when it is important....This company is truly awful, just be forewarned...unfortunately, ending up with them probably won’t be your decision...sorry for you!