Shack Findlay Honda

They are great.

I'm happy with them. They are excellent. I've been going to them for years. This is my second Honda so I know most of the people there. If you establish a good relationship with a dealer they're not going to screw with you because they know word of mouth can really hurt their business as well. They won't risk that.

The manufacturer itself has been an A, but the dealership had some tricky practices.  We had a deal, shook hands and everything and all of the sudden they came back with the finance guy & he says we have to charge you more for blah, blah, blah, blah, blah.  So my husband said No, we're leaving. So they had their little song and dance crap going on and they finally came back and said okay you can have it for the price.  He was like you mean you're going to walk away from this deal for $325 and my husband said yes, it wasn't the price we agreed upon.  So it was just one of those things.  I don't know how to explain that.  The best part of the experience was going through a wholesale supplier program so we got to have a set fee above the dealer invoice.  It kind of cut out a lot of unnecessary back and forth friction.  We did go through the wholesale supplier auto program with them.  They could improve by not having the finance guy that you have to go through.  My daughter bought a vehicle from another manufacturer.  They didn't have that nonsense.  It was just in and out,  This is the price, okay.  At this dealer the gentleman had to go to the finance guy and then the finance guy had to come and talk to you. It just drew out the whole process and makes you want to walk away.  Then if you don't want the extended warranty they say well don't you want to protect your car.  It's kind of a frustrating process.  It just gets longer and more frustrating and I'm guessing some people probably  just give up and go with the flow or they're like my husband and say nope we're walking.  They don't like it when you tell them you're walking, in fact we were half way out the door before they ran after us.  Another manufacturer did the same thing to my son.  I was with my son and I said that's okay my son wanted to buy from another manufacturer anyway and we walked out the door.  This dealer is better but boy I tell you with my daughter dealing with her manufacture the way they do it, it was great.  It didn't take as long and it was not as much of a process. I think they can all learn something from other dealers.

I'm very satisfied with all their work.

I don't normally deal with hard maintenance or car problems. My husband usually does does that for me. I don't know much about cars. So, when he told me to take the car in myself after dealing a vibration in the steering wheel, I was nervous. You hear all of those horse stories about car place is taking advantage of people who don't know much about what they're talking about. And I was afraid this is going to be me. Roger was wonderful from the beginning. Checking in with quick and easy. He told me that he would have an answer for me around three or five and he called me at 4:30. He called to tell me that there was nothing wrong with the car except for work rotors. He told me that I could have them fixed or I didn't have to, that it was more of an annoyance than anything. We decided not to have anything done today, but we will definitely go back to him in the future we do plan on fixing those issues. Thank you for your honesty Roger and Findlay Honda!

Shack Findlay Honda calls themselves and quot;The alternative to the normal car dealshipand quot;, and having dealt with them for



11+ years now, It really is true. These guys take a lot of pride in both their service and sales departments. My wife



came in at 8am, left at 10am with a 2014 Honda Accord, on Christmas Eve !. Was very impressed with the deal she



got, options they included (rear wing-spoiler and splash guards) which they installed a couple days later.



Sales and Finance dept were extremely nice to work with. Looking forward to many more years of doing business with



Shack Findlay Honda !

He is outstanding. Regardless it is warranty work or non-warranty work they are A-1. They have a great express oil change and wash service, which is really nice. They care about you and the car. If you park they give you a ten percent discount on their price. They are great because I've had an average experience with the other dealers and they are never a problem.

I was very impressed and happy overall that I brought my car to this dealership for servicing. I had just moved to Las Vegas from the east coast and had firmly established myself with a superior dealership back there for all sales (3 total new cars over 20 years) and all servicing, so I was worried about finding a dealership here that could give me the same top service that my other one did. I wanted to "interview" some dealerships over the phone and first talked with "Jason" at Shack-Findlay and was so impressed with his professionalism that I decided to just bring my car there and see what happened. They were extremely accommodating, and did a great job with my car. Everyone was very nice. They even cleaned it after servicing. The job took less time than they predicted, and I was very satisfied with the price. I would bring my car back there again, and hope to establish the same good relationship and trust that I had back east. I would just suggest they have a more extensive and varied display of reading material in the waiting area, as well as offering free loaner cars for lengthier servicing needs. I purchased one of my past Hondas after having driven one as a loaner...good marketing strategy, as well as accommodating customer needs. I think coffee should be offered for free, as well as light snacks, but they do have a nice "for pay" Honda cafe.

It was fine. They really go out of their way to take care of you.

Took car in for oil change and to have the CV joints repaired. The mechanic discovered that the power steering pump was leaking. Since the car is a 1994 I was not surprised that it required some additional work. The service representative was very professional and, since I had to wait longer than originally expected, gave me an additional coffee/bagel coupon.

Excellent, every time the end cost has matched exactly the up front Quote for services, with no surprises. My 125k miles 1999 Honda CRV is zipping along like brand new thanks to the service I have recieved from Shack Findlay Honda.

They did a wonderful job after the damage I had done. Even though the airbags cost $1500 each to replace and install, it was well worth it. They have excellent service and accommodate to your schedule. I have since brought my car to them to do minor work and I plan on purchasing another car from them in the future.

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We dealt with Ryan Lee, the fleet mgr, Jon O'Connell (Finance Mgr) and Jamie Butterworth (Cust. Ser and DMV registration). We even got our new plates right there instead of going to DMV... They were all great to deal with and the Costco Program was quick and smooth. Thanks to all!! Dand P Henderson.