RAPID RESPONSE GARAGE DOOR SERVICE
About us
Free estimates, NO service call fees, NO weekend fees, NO overtime charges, Open 24 hours a day/7 days a week, Family owned and operated, NO subs, Charges flat rate.
Business highlights
Emergency services offered
16 years of experience
Services we offer
ALL BRANDS OF MOTORS SERVICED & REPLACED! (One hour service is available at NO additional charge), BENT TRACKS, BROKEN SPRINGS/CABLES/ROLLERS, NEW DOOR INSTALLATION, NOISY DOOR SILENCED, OUT OF TRACK DOORS, REMOTES PROGRAMMED AND REPLACED, SECTIONS REPLACED
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.933 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 33 reviews
Alan D.
May 2018
Matt was available almost immediately to check out an issue with the garage door at one of our rental properties. He arrived promptly and called me in short order with a diagnosis and a couple of options to correct the problem (since I don't live in the area we had to handle everything over the phone). He was very straightforward and thorough in his explanation, and he sent me lots of pictures to illustrate what he was talking about. He was able to do the job right away, and upon completion he sent pictures to show what he did. His price was very fair for what was done, and appears that it was top quality work. I will definitely call Rapid Response again, and I was very glad to find this company!
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"Thank you for the opportunity to work for you.Please don't hesitate to call us if needed in the future. Take care,bye!"
Barbara D.
Jun 2017
They are always here on time and they are very businesslike. They came out 2 hours early to repair my garage door because it would not stay shut. They are courteous, professional and I will highly recommend them.
Barbara D.
Feb 2017
They are very good at coming right away. They are polite, business like and they always do an excellent job.
Cheri G.
Oct 2016
This company sent someone within 4 hours. The job was completed quickly and efficiently for a cost much lower than we saw elsewhere. We would absolutely use the services of this company again!
Ronald M.
Sep 2016
Work and interaction with company was very professional. Replaced entire motor assembly, rails and controls.
Albert L.
Jul 2016
Very professional and responsive. All in all a great job. Would use again.
Barbara D.
Jun 2016
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Pat M.
Nov 2015
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Sheri H.
Jul 2015
Response time and punctuality was excellent. Telephone quote for services provided was accurate.
Cheryl S.
Jun 2015
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Barbara D.
May 2015
I called Rapid Response Garage yesterday and they were at my door in less than 45 minutes. I put a deposit down for a new garage door with Matthew. Ryan showed up today and installed the new door and it looks fabulous. The garage door is so quiet. I am very happy with my experience and would recommend their service to others. Both of the individuals I dealt with were professional and courteous. They answered all of my questions in a manner that I could understand. They give free estimates, have 24 hour same day repair, no overtime charges, are open 7 days a week, and have no service call fees.
Cathy H.
May 2015
Matthew was close by and was able to respond to my phone call with 1/2 hour. He took pictures of the broken motor from atop a ladder and showed me exactly what was wrong. I appreciated this very much. The motor needed replaced and we arranged to meet 4 hours later for him to do the work. Before he left, he got the door to close (I hadn't been able to do that) so that my house was safe. He arrived exactly on time to replace the motor; it took about an hour. For no charge, he inspected and balanced the door itself. He also checked out the other components, such as the springs, but said they were in fine shape.
He did not try to "upsell" me, was very professional, and as noted above did the repair in a very timely manner.
He gave me a 10% Angie's List discount. I checked his price out on the internet and found it to be competive.
I highly recommend him.
Gerald B.
May 2015
unknown
John E.
Apr 2015
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Mike S.
Feb 2015
Came home super late at night to a garage door that wouldn't open. Looked like a broken spring - couldn't even open the door manually. Wanted to get it fixed ASAP. Left a message and received a call back first thing the next morning. The owner himself called and said he would personally come out as soon as he could, but already had appointments scheduled in his first time slots that morning. Gave me a window of 9-10 AM and he was there promptly at 9. Confirmed the broken spring - replaced both springs and was done within 30-45 minutes. Price was very good based on the limited research I did. He even recommended things I could do myself to keep the door running its best. Very professional and punctual. Absolutely recommend Rapid Response and will absolutely call them again.
Don T.
Nov 2014
Fantastic work. This is exactly why Angie's list has become important to me when we need service like this. I called Matt on a Sunday afternoon. He picked up right away and committed to arriving within an hour. He arrived as committed diagnosed the problem gave me an estimate and was able to complete the work on the spot. He worked quickly and made reasonable suggestions to make the repair more effective. He did not try to sell a bulk rate or service plan or springs or anything else. He diagnosed, suggested, recommended and completed the repairs we agreed on. Within two hours our door was working just great. Here are some other details I noticed: Grooming and uniform were neat, clean and demonstrated a pride in ownership. His tools were neat and organized and I noticed that instead of having one socket driver and lots of sockets he had drivers for all his frequently used sockets. For some reason I took note of this thinking that here is a craftsman who is willing to spend extra to put himself in a position to be the most productive for his clients. He asked if he could put his decal on the garage door and motor before doing it and then was very careful to put it on cleanly and straight. After being gone from the job for a few minutes, he called to ask if I had taken one of the rollers off. I replied that I had and had put it back on before he arrived. He asked if he could come back and check it again to make sure it was installed safety and securely. He came back, added a few bolts saying that he would sleep better knowing that he double checked it. As to price, I have nothing to compare to. However for a two to three hours work on a Sunday afternoon by a skilled craftsman who had definite pride in workmanship, I think I got off cheap.
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"Dear (member name removed), Thank you for your kind words, we are thrilled to hear about how happy you are with our service. It is a privilege to serve our Angie’s List customers and we strive to offer them the best customer service in the industry. We strongly appreciate your business and hope to hear from you again in the future if needed. Sincerely, Rapid Response Garage Door"
PAULA L.
Oct 2014
Called the number and got an answering message. left our name and phone number and they called back immediately. The technician arrived within the hour and assessed the problem and did a thorough job repairing the door. He was very competent and we were very pleased with the quality of his work.
BONNIE B.
Sep 2014
unknown
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"Hello, [member name removed]. Thank you for your feedback regarding your appointment with Rapid Response Garage Door. We are very sorry for not offering you our Angie’s List discount of 10% and we would be happy to mail you back 10% of your total bill. We apologize for any inconvenience this may have caused you. We always strive to be #1 in customer service and use only the best components at the most reasonable prices. Sincerely, Matthew Stieb"
Wayne T.
Aug 2014
Called for an estimate was there that day. They were out the next day to fix it.Very professional and on time. He also gave me the name of the repairman so I would know who it was was.
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"[removed member name], Thank you very much for your kind review, we are pleased to hear that you are satisfied with our work! Customer service is our #1 priority and we always use the highest quality components. We appreciate your patronage. Sincerely, Matthew Stieb"
David H.
Aug 2014
Matthew called and told me a technician would be out in about an hour. Tom showed up an hour later. He was friendly, but professional, and got right to work changing out both springs. He inspected the door opener and saw that the drive assembly bushing was badly worn, so I had him replace that, as well. $165 for replacement of 2 springs, and $175 for a new drive assembly installed. I will recommend Rapid Response to friends.
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"[member name removed], Thank you for your positive feedback regarding your experience with Rapid Response Garage Door! We hope to service you again in the future if needed. Sincerely, Matthew Stieb"
Betty K.
Jul 2014
unknown
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"[member name removed], We truly appreciate your positive feedback, please feel free to call us again if needed. We live up to our company name, Rapid Response means rapid service. Thank you again! Sincerely, Matthew Stieb"
William T.
May 2014
Tom was the service agent and he was thoroughly professional, helpful, informative, and pleasant to work with. I would recommend this company to anyone. He came out the same day I called.
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"[member name removed], Thank you for your positive review! We appreciate your business. Sincerely, Matthew Stieb"
Elizabeth G.
May 2014
Very prompt, very knowledgeable. Everything was thoroughly explained and completed quickly.
Sue M.
May 2014
Excellent. Called at 7:30 am on a Saturday, Tom was there by 10:00 am. He replaced the spring checked the system and was done by 10:40 am. Don't even hesitate to call when you have a problem
Response from RAPID RESPONSE GARAGE DOOR SERVICE
"Hello, [removed member name]! We work hard to make our customers happy and we are pleased to hear that we did just that! Thank you for your business. Sincerely, Matthew Stieb"
Christopher C.
Apr 2014
I was in a real bind- 9 o'clock at night and the garage door completely fell into pieces. I called Rapid Response, and they were at my home within an hour. They fixed the entire door within 30 minutes and charged me exactly what they had quoted me on the phone. He even taught me how to maintain the garage door, so this might not happen again.
Licensing
State Contractor License Requirements
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FAQ
RAPID RESPONSE GARAGE DOOR SERVICE is currently rated 4.9 overall out of 5.
RAPID RESPONSE GARAGE DOOR SERVICE accepts the following forms of payment: CreditCard
Yes, RAPID RESPONSE GARAGE DOOR SERVICE offers free project estimates.
No, RAPID RESPONSE GARAGE DOOR SERVICE does not offer eco-friendly accreditations.
No, RAPID RESPONSE GARAGE DOOR SERVICE does not offer a senior discount.
Yes, RAPID RESPONSE GARAGE DOOR SERVICE offers emergency services.
No, RAPID RESPONSE GARAGE DOOR SERVICE does not offer warranties.