Moonlight Car Wash

unknown

I live 3 miles from Moonlight Car Wash and I read the good YELP review by a guy who paid $40 for a great auto detailing:
“Best car wash in Henderson awesome customer service and great quality. I payed $40 dollars. For a Hand wax that included
the wash and all 4 mats shampoo other places charge $40 just for waxing my car…”
Sounded pretty good so I thought I would give it a try today.
When I arrived with my clean but dusty ’97 Ford 150 I was told that it would be $160 for a “FULL” detail. So much for the $40 deal I read about. At first I balked at the price, but the detailing attendant “Danny” told me it would be worth it and he recommended it. Okay, so he would shampoo the bench seat and the floor carpets, clean the windows inside and out, clean the interior doors and dash, wash and wax the outside and clean up the tires. This is hardly worth $160 but, I was already there and wanted it done. However, when I came back to pay I was charged $175! Do the math and they are getting $58 per hour if it takes them all of 3 hours. I get my 4,000 square foot home cleaned by 2 people for 6 hours for less than that!
I told them no rush because I was not going to wait the estimated 3 hours on premises. It was 8:30AM when I brought the truck in for detailing. When I came back at 2:30PM they said my truck was just finished and they were about to call me. Since they had taken 6 hours I expected a pretty good job. However, I noticed that they did not do the inside of my Leer cap or the inside of the truck’s bed! They said that was not included in the price! How do you call that a “FULL” detail? Since the carwash owner was standing there, they agreed to wipe down the inside of the bed. Upon opening the door to get in I realized they had poured on some Armour All type sticky, shiny product which coated everything and was glistening. I swiped my hand over the dash and came up with a greasy film! Then I had to ask for it to be wiped off because it would was so excessive that it would attract dust easily. Then after getting home I took a closer look. You can see the photos of how they did my tires the same way with the shiny stuff and let it run down in streaks without even properly wiping it down. What’s more, the brake and accelerator pedals were not cleaned at all and were caked with dried mud. All this for a whopping $175 plus tip!? Never again. I know custom detailers who would give a better price than Moonlight Car Wash and a true “FULL” detailing.

I elected not to have the engine washed at that time but it would have been a small fee on top of that. The car was perfect. It was a 1968 car that I had just purchased and it was a little dirty. It looks great and the wax job was perfect. The interior looks brand new. They do an excellent job every single time. We've taken our other cars for regular washes and small details. They do a great job and they get it done quickly and the price is great. They do it right. They want to make sure that you are happy with the job or wash before you take the car away. We haven't ever had to wait. A regular wash can be done in half an hour and a detail in about 3 hours.