Frank's Auto Body Inc

Let me first start out by saying that I have never had such disappointment in a company than I have with Frank’s. There is the abysmal customer service that has truly screwed me over. I was in an accident and I asked my insurance company for Frank’s by name. I had a good experience last time. However, this time was different. I had to call several times to Lisa in order to get a call back. She said that she would keep me updated and call me but never did. Two weeks later I received an e-mail from my insurance company saying my car was a total loss. This was 3 days after Frank’s reported it. I was never given any notification by Frank’s. Not any courtesy call, as my phone calls were only returned once in 2 weeks. I went to get my belongings out of my totaled car and found that it had been moved to a second location. When I had called to give notice, I was not informed. I have never been given an apology for how this was handled. It could not have gone more badly and I will let everyone know not to use Frank’s.

GREAT! And I WILL be recommending Frank, his technicians and his staff to everyone!

I would use them again. They did a good job!

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They seem fine to me. They're nice. They were very good. They let us know what they found and about how long it would take. They ended up taking a little bit more than they thought in the beginning but then they got it done a little faster. It was because they were rear ended and you can't really tell. It didn't even look like nearly as much as it ended up being when they looked at it. It took a few more days but it was okay.

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It went well. They do great work.

My insurance company estimated the damage as below my deductible and closed the claim. I called the adjuster and told him that I wanted the car repaired at Frank's regardless of what it cost. The adjuster just asked that I have Frank call with his estimate. Everything went smoothly after that.

Based upon Angie's List recommendations, I took my minivan to Frank's Auto Body to repair front end damage. During the inspection, the estimator said they could also fix the mechanical damage to the air conditioning system, and quoted a combined mechanical / body repair price below competition, and I agreed. When I brought the car in for repairs, I signed a contract for the agreed price, but no body repair portions of the oral estimate were included. Immediately following completion of their work, I complained, but because I had signed the contract, there was no recourse.

It turned out good. We had to take it back so they could do some realigning, but they were good and fast. I would go back.

They did a really good job.

Franks Auto Body has repaired 2 cars in our family. Super friendly and competent staff. The repairs were PERFECT, and on time.

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We called ahead to make an appointment for the initial inspection and to see in-person what the facility looked like. The folks were very nice and were ready to meet with us when we arrived. Our inspector was very pleasant and took time to explain the process. We waited while she calculated the repair cost proposal. They have a nice waiting room and offer coffee and other amenities. They even have a play-set for the kiddies. After about 15-minutes our inspector returned and we discussed the estimate. I thought the estimate was a tad high but when she explained all that needed to be done I was satisfied. She said they would take care of the communications with the other driver's insurance company and that we should wait to hear from them.
About two week's later we received a check from the insurance company. We made an appointment and brought our car in. We had been asked earlier if we needed a rental since it was going to take a couple of days to repair our car. We had declined as we're a 2-car family and there was no need. Sure enough we got a call 2 days later - our car was ready. When we arrived at the body shop they pulled the car up and we were extremely pleased with the results. One would never know the car had been struck. Fortunately there had been no damage to the batteries and we were good to go. Some minor paperwork and we were done.
Some two weeks later we received a phone call from the body shop. They asked if everything was okay and whether we were happy with the results. To say we were delighted would be an understatement. Highly recommended.

The estimate took less than an hour to complete. The estimator was knowledgable, thorough, and friendly. We were told that they would need the car for about three weeks, and were flexible on the start date.
Their work is more expensive than other shops, because of the methods used as well as the products. They take the panels completely off of the car to paint them, as this gives the best quality work, and they use German paint that is gurananteed to not fade as long as you own the car.
As the painting was covering sun damage, we were not surprised to receive several phone calls concerning the replacement of plastic and rubber parts found to be in rough shape during the disassembly. We were always given the option to reuse the old parts, although not recommended, and it was reassuring to know that they were not just going to use parts that needed to be replaced, nor adding cost to the job without giving us the option. Even with the need to order some of these parts, the car was done within the three week time frame. The same person handled the estimate, the calls we received every other day, and the final walk-around. This is the first time that body work was done to our satisfaction the first time.
Overall, well worth the price, and it is nice to know that we will not have to pay to have this car painted again because of sun damage to the paint.

Frank's Auto Body was on a list of service providers given to me by my insurance company after I was sideswiped in an accident. I chose them because they had positive reports here on Angie's List. While it took longer than I would have liked, it didn't take any longer than I was told, and I received regular phone calls as to the status of the repair and the car was finished on time, even after another part had to be ordered at the last minute. They also called a couple of days after I picked up my car to ensure everything was all well, and they provide a lifetime warranty on their repairs.

Frank's Auto Body was one of three businesses recommended by my insurance company and the only one on Angie's List! I visited them and got an estimate on time. The finished product was beyond my expectations. The new fender, hood, grill, bumper, radiator, and various other internal parts looked and performed as brand new. I was not entirely satisfied with the time estimate! I was originally told that the job would take 10 days to 2 weeks and the job wasn't completed until 3 weeks had expired. I think the extra time was due to the fact that the person who was working with me was no longer working for this company after the original 2 week period.I highly recommend Fank's Auto Body and would definitely hire them again.

They examined the car and gave a rough estimate and told me that it would be more after they got into to. They showed me that the trunk floor panel was crumpled and that ment more damage underneath that couldn't be seen until the car was taken apart. I dropped the car off the 23rd. I began receiving updates every other day via phone calls. As they told me, there was more damage underneath and it would take more time than the quote. It only increased the time in the shop by two days. After driving the car a week and a half I have found no other damage or had any problems. The paint job looks like it had never been in a wreck. Overall they did a good job, had great communication, and I would use them again or recommend them to anyone.

My car was taken to Franks following a minor collision to the right front. My insurance company would be paying for the damages. I would classify the body work repairs that they did as being fair in quality. However they did fail to reinstall some body panel fasteners. They replaced the power steering pump with one that was the wrong version. This caused a power steering light to come on along with degraded steering performance. The incorrect pump also produced an incorrect fault code to be displayed. They took the car to the dealer for troubleshooting. With the wrong fault displayed the dealer began replacing other items in the system which weren't correcting the problem. The repair extended beyond 30 days and I lost use of the rental car provided by the insurance. The car was repaired 3 months later by the dealer. I actually got my best customer service from Franks when I called to complain to the owner directly. Franks was never sucessful in troubleshooting the problem they caused and failed to realize that the problem started after they installed the pump. And since they handed over control of troubleshooting to the dealer, a lot of time was wasted replacing wrong items at my expense.

as usual the work was done exceptionally well.

It went really well. When I dropped off my truck they told me that it wouldn't be ready for 2and 1/2 weeks. After 10 days I received a call saying that my truck was done. They told me that the dealer had all of the parts that they needed and everything went really smooth. My truck looks like it is brand new. Even the paint matches perfectly.