BND Pool Renovations

Good luck getting warranty work done. All you get are excuses as to why they can't make it out. Been waiting 5 months for a simple pool deck drain repair. This will be the 3rd time due to poor workmanship. Spoke to office staff several times to no avail. Left a messsge for the owner to call me 2 weeks ago. Haven't heard back. Extremely poor customer service. Appears to be a hit and run company. They apparently don't care about repeat future business.

The work was well done and completed in a timely manner.

BND just finished plastering our pool. This was our first experience with the renovation of an old pool. We asked our pool service company to recommend a reliable company to perform the renovation. They said that they would not recommend anyone other than BND.....and, I am grateful for the referral. The BND managers and skilled workers were very professional from our first meeting with their sales representative to the manager who assisted with pool start up following completion of the plastering. I was amazed at the attention paid to quality control and scheduling communication. Our pool looks beautiful thanks to the skilled workers, and BND management's experience...... and attention to detail.

Excellent. Ross, the estimator was always on time and very clear about what was going to be done, the price etc. The home office team always sent courtesy calls/emails to let me know what was happening. Work done quickly and very painlessly. Included "fixing" my pool lights, and that tool was great. Overall BND was terrific and took the "load" off of me. Would highly recommend.

I could not have been happier with BND when they replastered my pool. The work was timely completed, looks great, and the price was right. When an issue occurred several years after the warranty expired, the owner worked with me to develop a resolution with which I was completely satisfied. I would not hesitate to recommend BND to anyone!

I had my pool re-plastered 5 years ago by BND. I had a problem with calcium buildup on the walls. Jay came out to access, and agreed there was a problem. It was still under warranty, and he agreed to re-plaster the pool, no problem. He is completely honorable, and a pleasure to do business with. They came in, drained, chipped out and resurfaced the pool. It is beautiful. I will recommend this company strongly, not just because they did a great job, but because of their honesty and integrity. Thank you Jay! As a side, I elected to have the pool serviced for the first week after the re-plaster. Matthew came out every day, on time, professional. He did a great job, and was willing to help with any questions. Thank you Matthew!

BND just finished (3/23/18) re-plastering our pool & spa. We worked with Michael, he was great. Chip-out crew, 5 guys, did a great job. Worked 5 or 6 hours, no breaks, just kept at it. Super crew! Tile guy did an excellent job. Plastering crew, again, did an excellent job! We would recommend BND for this work to anyone.

it went very well and i was very satisfied with the work. other than some scheduling/communications problems BND was top notch

Very well, they were punctual, stayed on schedule and complete the job right as scheduled. Any questions were promptly answered by our salesman.

BND was very professional and did very high quality work. They were quick and efficient and left our yard and street clean. It looked as if they had never even been there doing construction. I was very pleased with their work and with the wet edge product that we picked for replastering. From start to finish only took two weeks and it only took that long because of the weather--otherwise it would have only been 7 days. The pool is beautiful and looks brand new! Working with the office staff and with Jon was a great experience. They kept me informed of every scheduled stage of the work and Jon was very thorough in explaining the steps and process and in answering any questions we had at any time. Our costs were a little higher than average because we chose to go with a top of the line premier product called primera stone. It is gorgeous and we love it. Well worth the dollars spent.

Except for some weather delays, this company did a great job and have already recommended them to friends and family.

Our pool looks brand new. To Jon the salesman, the office staff who answered all our questions about the timing and especially all the crews who worked on our pool in 110 degree heat, thank you. The work was done in a timely manner. When they were done the yard was cleaned up as if they were never there. The price was competitive. I would recommend BND to anyone.

The job went really well. Crews were professional, clean and on time.

Everything about BND was professional from start to finish. I was emailed a schedule which they followed with some delays for the weather which was beyond their control. A problem with the tile was quickly resolved to my satisfaction. With Jay overseeing the project I was confident that things were done right. He is a perfectionist, as is A J, the tile man. When they were finished I had a beautiful pool that I knew was replastered with quality materials and workmanship. I highly recommend BND for pool replastering.

The job went better than I hoped for. I contacted BND first and explained my pool remodeling needs. Since it included adding a spa, BND recommended me to Green Valley Pools. BND performed the plaster and tile work as a subcontractor for Green Valley Pools.

We needed our pool re plastered and new tile. The pool had not been done since it was built back in 2001. We moved in 3 years ago and noticed that the surface was rough and the algae would go away after treatment but would come back with a vengeance. This year I decided to let the algae take over and re plaster the pool. When I called BND they sent out their appraiser Jody. Jody was very nice and professional, he measured everything and gave us his bid. This was for chipping out the pool, removing and replacing the tile, plastering with white quartz plaster with a 7 year warranty and installing a hand rail because of my wife's knees she was having a hard time getting out of the pool. He also noticed that we had a slight lifting of the deck from the pool due to a palm tree that was next to the pool but I had removed a year ago. He assured me that they could fill the gap and make it look like new again. The contract was signed and my 10% deposit was given to Jody on 1/10/17, Jody told me that there were several other jobs ahead of me but they would get me scheduled ASAP. The weather around this time was pretty crappy so I was in no huge rush and I wanted it done right. Their scheduler Shawna emailed us a week later with our schedule and we were set to start on 3/3/2017. Friday 03/03/17 – They drained the pool, the crew came and set the pump. Saturday 03/04/17 – They removed the pump and chipped out the pool. The crew got here around 7:30 and went to work immediately and were done with the chip out around 1:00, very fast and thorough. Monday 03/06/17 - Jody came out and inspected the job, he told me that someone would be coming out to Tile the pool. At that time I gave him the 2nd payment of 60% and 3rd payment even though I didn't have to pay the final 30% until the plastering was done. Wednesday 03/08/17 - A gentleman came out while we were at work and tiled the top half of the pool. As my wife and I returned home around 1:30, we were looking at the work and we noticed some areas that didn't look right. At the spot of the gap that was supposed to be filled and around the area of our spa where the water flows back into the pool, the tiling was not even in areas and the spacing of the tiles was substandard at the most. The hand rail was also put in this day with no complaints. Jody came out that afternoon to check it and I could see the pained look on his face, he told me that he wasn't happy with the tile job and that it would be redone. I assured him that I was fine, because I could see that he wasn't fine with the work and he was going to fix it. I would rather him fix it and make it right now than have him try to push the completion of it and not be happy with the job that I was paying close to $7000 for. Thursday 03/09/17 - Once again I came back from work to find the tile guy back at it. He cleaned up his materials and left again around 3:30. I went outside and checked his work and again I saw imperfections in the job. In the same areas as before. I was going to point those out to Jody whenever he came to inspect it. Jody came out to inspect and once again I could see the pained expression on his face. I didn't have to say anything. Apparently the tile guy was a new employee and I guess I was his first job (lucky me). Jody took pictures and apologized profusely and assured me that the job would be done right. I was scheduled to have the plaster in on Saturday but due to this set back, that was not happening. Over the next few days the weather was really crappy so no work was going to be done. Shawna the scheduler called me and informed me that they were sending their other tile guy, AJ out to me to rework the tile job. As far as I was concerned, I was in no rush because I had paid in full and they were losing money not me. As long as it was done right I was fine with the delay, besides it wasn't like I was swimming anytime soon because it was too cold. Monday 03/13/17 – Around 8:00 a.m., a gentleman came to my door and introduced himself as Jon, he said he was from BND and he was the President of the company. He wanted to look at the tile job. I escorted him to the pool and he looked around and he had a different pained look on his face but nonetheless it was pained. He told me that AJ would be out to take care of the tile and the situation would be taken care of ASAP. He said he was on his way to yell at someone. (I assumed it was the other tile guy, oh-oh). Tuesday 3/14/17 - AJ arrived around 8:30 a.m., when he looked at the tile he just shook his head and said “Sir I will get this right for you, don't worry”. Every area that I had an issue with, he had already noted it and explained what he would do to fix it. He finished the job around 1:30 - 2:00 p.m. I was totally floored at the difference in work, it was amazing to say the least! My wife was out most of the day and came home and she was grinning so hard because she loved the difference. Jody came out and inspected it, no pained looks. Shawna called a couple of days later and said the plastering would take place on Tuesday 3/21. Tuesday 3/21/17 - Plaster crew arrived at 6:30 and began their process, I glanced outside and notice all of the prep work that was being done around the pool. It was a crew of about 6-7 guys and they were all busy doing something. Before I knew it they had done the job and were cleaning up around 1:00. Very fast and thorough. One of the guys taped some cloth around the ends of my two garden hoses and began to fill the pool immediately after the plaster was completed. They fill the pool from the bottom up so there is no splashing and there would be no imperfections in the plaster from water being filled from the top of the pool. He also left instructions taped to my window with the instructions on everything I could and could not do. Sunday 4/2/2017 – I am still brushing the pool to remove all of the residue, the first few days after the plastering, my pool water was chalky, it has been 12 days since the plastering and the pool is looking awesome. I started out brushing twice a day for about 4 days and now I’m down to once a day. I plan on adding chemicals tomorrow. All in all I must say that I am very impressed with the job that BND performed. Although there were some hiccups, the professionalism and genuine concern for my pool being done to perfection was something that I believe anyone would appreciate. I want to thank everyone involved in making this experience very tolerable. With everything that had gone wrong with the tile, they were very apologetic and diligent in making sure I was kept up to date on how they were going to rectify the situation. I would highly recommend BND to anyone who needs repair work done on their pool. These guys are absolutely #1 in my book!!!

They came out and assessed the situation and gave me a written estimate, clearly explained the entire process, and pointed out what other companies will attempt to pass off. After interviewing a few others it was clear that BND would be the best fit. I gave them a "B" for price They were about $1,300 more than other bids I received but I felt like they'd do the right job.

Perfect and just as planned

BND did an outstanding job with our pool / back deck. Craig's attention to detail was superb. He (or Paula) was constantly in contact reminding us of the schedule and giving us notice on what was changing. Each one of the teams cleaned up daily after themselves. I was impressed with the cleanliness of their work and the quality / high standards that each of the teams seemed to hold themselves to. The deck crew even recommended a different color due a situation in the yard, despite having purchased the original supplies. We were very impressed and would definitely hire them again and recommend to all of our friends.

I highly, highly recommend BND Pool Plastering!!! There are many companies out here, but none of can even compare to the service, quality and excellent experience that BND provides. I know many people who have also used BND for either their new pool plastering or re-plastering an existing pool, and everyone of them will say the same- they are amazing. I went from a white plaster, to a Wet Edge pebble product called Primera Stone. We were looking for something that would really "wow" people when they saw our pool, because it is really simple. This has done that and more. Not only does it have the strength of pebble, but it is actually polished for a super smooth feel. We loved BND's communication throughout the process, as Shawna always kept us informed. There were 4 crews from BND that came out. One to take out the old plaster, one to deep clean the pool before install, one to install and the last crew polished the pebble. Although I was working most of the time while the work was being done, my wife said she felt very comfortable with all of the crews and they were all exceptionally professional and courteous. This is huge! It is so hard to find good companies out here, let alone GREAT companies, but we did. We will recommend BND to everyone who asks and we are thankful to Jay and his crews for their exceptional service.

Craig was so nice and easy to get along with. Everyone we spoke with were very nice! The pool looks amazing! It was 18 yrs old, now looks better than when we originally had it put in. Everything went as scheduled.

Julio and Nestor worked incredibly hard in difficult (hot and muggy) conditions and did a thoroughly professional, meticulous job polishing the plaster to remove the chips. The result is like-new. I could not be more pleased. Thank you to Julio, Nestor, and BND!

Working with Craig was amazing. The job was on schedule and always arrived on time. Our pool hasn't looked this good in quite awhile. Very happy with everything.

Everyone here at BND Pools are truly professionals. From Jay and Craig to the office staff and the workers. Everyone knows how to treat people with kindness, respect and they do it with a smile! Very professional. They crew did a great job, from sanding the pool to cleaning up. Our yard was cleaner when they left than it was before they got here. We have referred BND to our friends. They say the same, and love the work. I wouldn't call or trust anyone else with our pool. They are awesome! I appreciate everything they did for us. Thank you so very much, our family is grateful to you! Your the absolute best!!

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