Approved Pro
Assured Pool & Spa Service
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
We DO NOT provide services such as pool remodels (re-plaster, tile repair, pebble tech repair, decking). We do not work on above ground pools or spas. Assured Pool & Spa Service: We have been servicing the Las Vegas/Henderson area since 1983 and are family owned and operated. We provide monthly pool service and a wide variety of repairs and equipment installation.
Business highlights
42 years of experience
Services we offer
Assured Pool & Spa offers a variety of services, including pool maintenance, all repairs, equipment installation, and much more! We are licensed, insured and maintain a technician license. We want to make sure that the customers we serve are not only taken care of, but also 100% satisfied. We understand that pools are an extension of your home and we take pride in the services we offer. We do charge a service fee however, that fee is waived if we complete the repair.
Accepted Payment Methods
- CreditCard
Reviews
5.057 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 57 reviews
Terri T.
Jul 2025
Very well. Work was done quickly and efficiently
Paul S.
Jul 2025
Great. No issues.
Presley G.
Jul 2025
Very well. Very friendly, knowledgeable, prompt
Response from Assured Pool & Spa Service
"Mr. [Member Name Removed], We appreciate you taking the time to write the review. Sharon"
Kerry B.
Dec 2020
Very knowledgeable and professional
Dan B.
Aug 2020
Very reasonable quote for parts and labor. Showed up on time and was very professional and courteous. Quality work. Will use again if need to.
Gerald N.
May 2020
Great company to do business with.
JO B.
Sep 2019
Randy is the most reliable pool service technician. We have been a customer for years. He frequently responds on his days off if there is an equipment issue or if we are going to have guests visit and it is not yet are scheduled day. I appreciate being able to count on him and his team to maintain my pool.
Russel K.
Aug 2019
What a great company! The heart of any great company are its people, and Sharon, Alex and Chandler are wonderful! My stated goal was to upgrade my pump to a variable speed and install a salt chlorine system. Alex came out and gave me a solid overview of my current equipment (2004 vintage), what was possible with the current generation and recommendations. His encyclopedic knowledge and his clear way of explaining the possibilities and changes (based on what I wanted to accomplish and what was possible with my current equipment) was incredibly helpful. Following his visit and an initial quote from Sharon, we clarified what I wanted to accomplish. Sharon's follow-up on my questions about equipment choices (with me, then Alex and back to me) was incredibly timely and helpful. I elected to go with the pump, salt chlorine generator, control board upgrade and new filter, as their quote for purchase and installation was eminently fair and reasonable. Alex and Chandler adjusted their install schedule for my convenience. Once on site, they went above and beyond what was expected. I rarely take the time to write a review, so the five stars are well deserved by the good folks at Assured Pool and & Spa Service. I recommend them without hesitation.
Response from Assured Pool & Spa Service
"Dear Mr. [Member Name Removed], We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. The “boys” work very diligently and it will provide then with great encouragement to keep doing what they are doing. Thank you, for your kind words. Sharon"
James R.
Jul 2019
Assured Pool and Spa services are the best. My pool pump went out and I left a message. Sharon got back to me even though the office was closed. Alex came out with a new pool pump and installed it in no time. He did a great job, clean work and I am a very happy customer. I highly recommend their services. Sharon took care of registering the equipment and sent Pentair the information for the $100 rebate. Family owned and operated.
Response from Assured Pool & Spa Service
"[Member Name Removed], Thank you for your kinds words and the time you took to share them with us. We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Sharon"
Terry R.
May 2019
Alex, the service technician, was prompt and professional. He quickly determined the source of the problem and actually had the replacement part in his truck. The price was reasonable and the heater now works great!
Response from Assured Pool & Spa Service
"[Member Name Removed], We appreciate you taking the time to let us know the job was completed and met your expectations. Sharon"
Tomiko P.
Feb 2019
The service was amazing from the phone call to set up the appointment all the way to the people that arrived to fix the problem. Luckily, it was an easy fix, and I wasn't charged anything more than the fee to come out since the problem was simple. I thought they were very friendly and knowledgeable. I even had some additional questions about some other things I had noticed with my equipment and was given great information on how to fix the problem. I am happy to have a pool company that I can rely on for any future issues with my pool and would recommend them to everyone I know with a pool. It's refreshing to find a company that truly believes in customer service!
Response from Assured Pool & Spa Service
"[Member Name Removed], Thank you so much for you outstanding review. We really appreciate you taking time to reach out and let us know how your experience was. We strive for excellence in Customer Service and comments like yours let us know our efforts are felt. Look forward to working with you in the future. Sharon"
Rhonda O.
Jan 2019
very well am happy so far
Response from Assured Pool & Spa Service
"[Member Name Removed], I really appreciate you taking time from your busy schedule to let us know things are going well. Sharon"
Sean M.
Nov 2018
I really like these folks. Very responsive and knowledgeable. Looking forward to having them handle my regular pool maintenance.
Response from Assured Pool & Spa Service
"[Member Name Removed], Thank you for taking the time to write this review. We look forward to working with you as well."
James K.
Sep 2018
Excellent experience!! The customer service at the office and the technician that performed the repair were a pleasure to work with. They were prompt and highly professional.
Response from Assured Pool & Spa Service
"Hi Mr. [Member Name Removed], We really appreciate you taking the time to write this review. It was a pleasure working with you."
Kelly H.
Aug 2018
I have been a customer for a about a year now and I would highly recommend their pool cleaning services and maintenance. Sharon has always been very professional, courteous, and helpful when answering my phone calls and emails. From the start, she was understanding and accommodating. She was able to put us on the schedule the day we needed and was able to provide me with the chemical readings of the pool. I had lots of concerns initially. Kris, has also been doing a great job at keeping our pool clean, being patient, and communicating with us. Any miscommunications between us, issues re: the pool being clean, and schedule conflicts have been handled professionally. It is very difficult to find a reputable, skilled, and honest pool cleaning service in the valley. I am happy with their services to date.
Response from Assured Pool & Spa Service
"[Member Name Removed], we really appreciate you taking the time to write this review."
Gary R.
Aug 2018
Very responsive to our call, came out as promised and made the repair. Hired them for weekly cleaning and so far they have showed up as scheduled and done what they said they would.
Response from Assured Pool & Spa Service
"Thank you for taking the time to write this review."
Davy B.
Jun 2018
We were urgently needing our in ground pool jets repaired. Family was coming from out of state in 3 days. I made several calls to pool service companies and Assured Pool and Spa Service was the only company that returned my call and came out that afternoon to assess the problem. They then came out and fixed it the next morning despite the fact that they already had a full day. Sharon and Randy were so understanding about how much we wanted it fixed before family got here. I am sure if you look up customer service you would find that Assured Pools and Spas are the very definition of what great customer service is. We could not be happier with the quality of the work and how reasonable the charge for the repair was. In fact we were so impressed we hired them to do our monthly pool service. It does not get better than what this company does in regards to taking care of their customers even new customers as we were in this case.
Response from Assured Pool & Spa Service
"Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and we look forward to working with you in the future. Have a wonderful time with your family! Sharon"
Angela S.
May 2018
I have to say that I am beyond impressed with the quality of Assured Pool & Spa. They quickly turned my yucky pool around into a crystal blue pool within 48 hours. I think they were even impressed with their work. I have had them now as our regular pool service for the past 4 months, and I cannot say that I have one single complaint. They are always here when they say they will be and always make sure they close our side gate when they leave so they do not let the dog out. We will definitely be keeping them on as our regular service provider!
Response from Assured Pool & Spa Service
"[Member Name Removed], Thank you so much for taking the time out of your busy schedule to write this review. Your kind words refuel us! It is always appreciative to know that our hard work is noticed. It has been a pleasure providing you with pool service. Many Thanks, Sharon"
Deborah L.
Mar 2018
Randy, Alex, and Sharon have provided excellent customer service and exceptional repair service. They replaced the pool light and spa lights, put in a new pool pump, replaced the spa water filler, and also put in new pressure filter gauges on both the pool/spa. They are always on time, provide quality work, and are very reasonable priced. They do such a great job with all our repairs, that we will now be using them for weekly cleaning service for both our our pool and spa.
Response from Assured Pool & Spa Service
"[Member Name Removed], We can't Thank You enough for this glowing review. Customer Service is our #1 goal and reviews like this let us know we are on track! Sharon"
Laurence K.
Feb 2018
I could not have asked for a better group to repair/replace our pool system. They continued on with maintenance until we sold our home. They are the best.
Steven D.
Nov 2017
It was great. very reapknaive, was given great options to choose from. and am very happy with price and work done
Response from Assured Pool & Spa Service
"Dear [Member Name Removed], Thank you for your kind review. We were very happy to help you with the recent situation. Sharon"
Gayle S.
Nov 2017
From the time Assured has been maintaining my pool, I have had nothing but excellent service.
Response from Assured Pool & Spa Service
"Dear [Member Name Removed], Thank you for sending such kind, enthusiastic complements, we certainly appreciate your rave review. Your positive feedback allows us to know our efforts are appreciated and you're enjoying the service. Sharon"
Darius S.
Oct 2017
Perfectly. Randy is knowledgeable, helpful, and professional.
Response from Assured Pool & Spa Service
"[Member Name Removed], We really appreciate you taking the time to let us know how we are doing. Sharon"
Jane M.
Oct 2017
Excellent knowledge and reliability.
Response from Assured Pool & Spa Service
"Dear [Member Name Removed], Thank you for your supportive feedback! Sharon"
Deborah L.
Oct 2017
The service was great! They were quick to respond to our service call and were very reasonably priced for the pool pump repair.
Response from Assured Pool & Spa Service
"Dear Mr. & Mrs. [Member Name Removed], Thank you for taking the time to provide us with your thoughts on how we're doing. Your feedback is invaluable in ensuring we are providing the level of service we strive for. Sharon"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Assured Pool & Spa Service is currently rated 5.0 overall out of 5.
Assured Pool & Spa Service accepts the following forms of payment: CreditCard
No, Assured Pool & Spa Service does not offer free project estimates.
No, Assured Pool & Spa Service does not offer eco-friendly accreditations.
No, Assured Pool & Spa Service does not offer a senior discount.
No, Assured Pool & Spa Service does not offer emergency services.
No, Assured Pool & Spa Service does not offer warranties.