Anthony & Sylvan Pools of Las Vegas

Eight (8) years ago, Dave C. the sales guy, wanted the sale, got it and then was pretty much a jerk whenever I had questions or concerns during the project. The one guy that was fabulous, attentive and listened was let go from the company in the middle of the project. The pool was and is the best thing we did for hot summers and our kids and grandkids visiting, no regrets there. Just regret we went with Anthony & Sylvan. Your mileage and experience may vary, but we won't take that road again.

My pool is gorgeous. I think so. Everyone who sees it thinks so. The problem was getting here and problems still remain (2.5 months after construction was completed). My story is long, but to summarize: the design process was fine, I didn't feel like I got to customize it and be involved beyond picking colors but that's okay because I would have no clue what I was doing anyway; help with obtaining a loan was appreciated; getting them to care about you after they receive their final payment was a nightmare. I took time off for pool school since they will only do it during the week before 3pm and then they no-showed. I had to force them to reschedule at a time that worked for me since it wasn't my fault they canceled. Their subcontractors damaged my home which I told them about back in September. As of Jan 1, 2024, it still has not been fixed. They keep making promises ("We're sending out someone today", "I don't know how this fell through the cracks", "we're so sorry"). STILL NOTHING! even though they know I can't get my HOA deposit back until they finish. Do you think they'll pay me the interest I've missed out on? Dought it. If you do choose A&S, try to put payments in escrow so they don't get (at least a portion) of their money until the project is complete and they fix all damage.

I had a problem with a few problems with my pool equipment and a few cracked tiles. Chantz Wieger came out checked out my problems and had folks out to fix them the next day. While he was here he cleared a couple of Spa jet I didn't realise had issue. He did this all in about ten minutes his knowledge of my pools operation how to fix along with warranties amazing. He cares about his clients and their satisfaction with there new pool a rarity in todays world Bravo Chantz good job to A&S for having quality folks working for them Bravo!!!!!

Do not trust this company to build your pool. We had them build our pool in 2016 and in 2017 there was a structural crack that formed in the wall of our hot tub. They will not stand behind their warranty. We spent over a year working with them until we threatened to get the state contractors board involved. It took them a year to demo the wall of our pool and hot tub to fix the structural crack. When they replastered the hot tub they did a terrible plaster job and left a very poor finish on the hot tub. They have refused to do anything about it. I am having to get the state contractors board involved. This company is a nightmare to deal with! Stay away!

Robert was great, incredibly knowledgeable and honest in getting us all the info we needed, can't wait to work with them and see how this turns out!

it was a really nice experience working with them.

After years of saving up for our dream pool, my family was so excited when it was finally built by Anthony and Sylvan. The pool was built on-time and built just like the designed drawings. Everything was great until 8 months later when the pool developed large cracks. After two years, the builder determined the pool will need to be removed and rebuilt. A year and a half later, the 2nd pool was completed, and again, about 8 months later, large cracks began to appear. It is now been a year and a half and I am still dealing with the builder to remove and rebuild properly. I have gotten the state contactors board involved and they have already told the builder to completely remove and rebuild, but they still drag their feet on fixing this. After paying $100k up front, I have got nothing but an empty concrete hole that my family gets to look at every day. This will be another summer with no swimming pool. Since 2018, we have had two summer we were able to use the pool. All of the rest of the time it has been dry and under repairs Do not go through my nightmare. Find a different company.

My designer Sherry Mounce, was an angel!! She put up with me changing my mind all the time! She worked within my budget. She was very easy to reach, returned my phone calls, texts, emails just about immediately! Never dodged me onceð . She understood what I wanted, explained matters effectively and efficiently. I would highly recommend Sherry Mounce

From start to finish a wonderful experience and top rate job. Our project manager Adam Beeson is terrific. He hasnâ t missed a step and goes above and beyond to exceed our expectations. Fantastic job

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A horrendous experience all the way around. I would give 0 stars if I could. Digging in January, pool completed in May, everything pushed back constantly, because more expensive pools would take precedence. Once we had the pool completed, First we had an autofill problem, Pool School told us, our Pool Guy told us, Anthony Sylvan, no response for two weeks. Our landscaping was completed. Anthony Sylvan reps returned our calls and came out, blamed landscapers for the auto fill problem, after they came out after pool school and our pool guy told us of the problems. Flash Forward few weeks later, auto fill still not working, Pool Guy suggests another concern and to contact reps. We also have high salt levels in our pool as bags were not added in as needed and measured but just added all at once. The chlorinator is also not working properly. Oh, and at the bottom of the drain the we have two screws popping up. and Put some teflon tape on it, if you are that anal about it we can fix it, but if we drain the pool it is your fault if the plaster is ruined. Just like when you buy a house and car things go wrong with it. FYI, we have had the pool installed for little over two months. The attitude and indifference from this company would earn a 0 star rating. STAY FAR AWAY FROM THIS COMPANY, FAR AWAY! I messaged the main office where they acknowledged screws are a concern to be taken care of in the Fall, we are end of July, so great when we get around to it answer

I do not recommend using Anthony and Sylvan Pools. We are 17 weeks into what was supposed to be an 8-10 week build and there is no end in sight. They make promises about work being done, then never show up. When they do show up, the quality of their work is terrible and has to be re-done multiple times. Their crew is reckless and has caused damage to our A/C units as well as their own equipment they installed. The structure of our pool doesnt match the plans. The equipment they installed has been leaking for over a month and they refuse to fix it. Our **pool** sits for weeks without any work being done. I tried reaching out to their corporate office and nobody returns my calls/messages. It was a huge mistake going with Anthony and Sylvan Pools and I would recommend you go with another builder.

It has been quite difficult to reach anyone directly, nor have they been responsive in providing solutions. I have been emailing and calling for a few months now on my pool that still has open issues. In each correspondence, the email address [email protected] has been included. If you are thinking about going under contract with Anthony and Sylvan, please consider the following timeline! A few key items (but there have been so many others): - Zero gas/heat for 2 weeks in wintertime (had to boil water to bath my 3-year-old and had several electric heaters running). - Pool shell poured incorrectly. - Tile chipped by Anthony and Sylvan during construction (will not fix/ no resolution). - Water seeping behind the tile. - Rust around pool lights. - Charged for work that was not done. - Construction took 7 months (12/2017 - 07/2018) and the pool was filled with outstanding issues. - Pool empty for the last 5 months now (09/2020 - NOW) and ZERO response in the last 2.5 months (01/2021 - NOW). UPDATE: The GM for Las Vegas, Dan, has spoken to us and assured us that since they did not fix any of the items we asked them to fix before the pool was finished within a year, they are no longer obligated to fix it. It was in our contract. I suggest if you, the reader of this review, want a smooth, easy, and beautiful pool, do go with another builder. Learn from our mistakes!

Though they are a bit more expensive than competitors they have great customer service and speed. Very pleased with the communication and experience.

Design is perfect. Plaster job lasted only 8 years.

Great job

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They were very straight forward with me and answered my questions without telling me what I wanted to hear. They have been ahead of a schedule since the start.

They are honest hard working and they promise and backed there contract commit

We purchased a Blue Heron home at the Bluffs at Tuscan Cliffs in Southern Highlands, Las Vegas and ordered a custom pool from Anthony Sylvan Pools. We experienced a few problems with the pool with cracks, Anthony Sylvan Pools repaired our pool to our satisfaction without a protest or complaint and our pool is even more beautiful than when it was first finished. They have such a good professional attitude, great customer service and they fully guarantee their work to the customer's satisfaction. They were such a pleasure to work with even through some hard and inconvenient times during the repair process. They were courteous and very professional in their manner and their dealings with us through a frustrating time. I would highly recommend this company as they are true to their word and have performed professionally and made good on all of their guarantees.