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1st Response Restoration

Founded 2007 • With Angi since April 2013

5.0

(1) Verified Reviews

Business Details

Phone Number

Address

86 Corporate Park Drive #100

Henderson, NV 89074

Description

We are family-owned and operated. Our technicians are highly trained and certified. We can bill your insurance company directly, and in some circumstances can provide financing or payment plans. We also offer a special discount of 10% off the amount of your insurance deductible.

Verified Reviews

A few reviews for this pro...
5.0

04/15/2015


Christopher W.

In mid-February we had a dishwasher catch fire with resultant smoke/soot damage to nearly our entire house. The fire department sprayed chemicals throughout the kitchen in order to contain the fire. Subsequently nearly the entire contents of our house had to be removed and cleaned and/or restored while six weeks of reconstruction was undertaken to repair the house. The morning after the fire we interviewed several restoration companies (including Servpro), but we ultimately decided to go with 1st Response. Dan, the on-site foreman for 1st Response, couldn't have been more professional, amicable or hard-working. He literally made himself available to us 24/7, and when he wasn't working 12 hour days at our property he was always available via his cell phone to answer any questions or reply to our text messages. The other core team members who helped with our house - Mark and Gil - were also extremely professional and hard working. We felt very comfortable having them handle our possessions. They meticulously photographed all of our things, and ultimately a database was generated with a description of each item along with a photo. This database was immensely helpful when it came time for us to itemize our losses for our insurance company. In addition to cleaning many items on-site, 1st Response arranged for our artwork, rugs and hardwood furniture to be restored by local third-party professionals. Dan coordinated everything - he arranged for the pick up and return of all of our belongings, and he kept us updated at all times throughout this stressful process. I should also mention that Dan's supervisor, Jaycob Garcia, touched base with us numerous times during this two-month ordeal to ensure that we were satisfied with their handling of our home restoration. We literally couldn't be more satisfied with the level of service and professionalism embodied by 1st Response. And once again, we'd like to extend a heartfelt thank you to Dan!

Description of Work
1st Response helped us to restore our home after a kitchen fire.

Category mold removal

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    We specialize in water extraction, structural drying, water damage mitigation/restoration, water and fire/smoke damage cleanup and deodorization and mold remediation.

    Services Not Offered

    We do not perform our own mold testing or any re-build/general contracting work, as we see this as a conflict of interest.

    Frequently Asked Questions & Answers about 1st Response Restoration

    How is 1st Response Restoration overall rated?

    1st Response Restoration is currently rated 5 overall out of 5.

    What days are 1st Response Restoration open?

    1st Response Restoration is open:

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does 1st Response Restoration provide

    1st Response Restoration accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does 1st Response Restoration offer free estimates?

    Ask 1st Response Restoration for details on free project estimates.

    Does 1st Response Restoration offer eco-friendly accreditations?

    Yes, 1st Response Restoration offers eco-friendly accreditations.

    Does 1st Response Restoration offer a senior discount?

    No, 1st Response Restoration does not offer a senior discount.

    Does 1st Response Restoration offer emergency services?

    Yes, 1st Response Restoration offers emergency services.

    Are warranties offered by 1st Response Restoration?

    No, 1st Response Restoration does not offer warranties.

    What services does 1st Response Restoration offer?

    1st Response Restoration offers the following services: We specialize in water extraction, structural drying, water damage mitigation/restoration, water and fire/smoke damage cleanup and deodorization and mold remediation.

    Are there any services 1st Response Restoration does not offer?

    We do not perform our own mold testing or any re-build/general contracting work, as we see this as a conflict of interest.