Jackrabbit Plumbing Inc

Arrived on time. Scott found where leak was coming from immediately. Communicated issue well. He replaced leaking section of 1/2” Pex pipe under hall bathroom and recaulked tub spout. Completed task in a timely manner.

good for now

Very smooth

It went better then I expected. He was fast and very professional.

The plumber identified the problem with the toilet quickly and replaced the wax seal. That work was performed fine. We also had a problem with a smelly sink but we were disappointed that he didn't investigate it thoroughly. He looked at it briefly and found something with the dishwasher filter (which according to the dishwasher's manufacturer is normal) but didn't investigate it further and the smell is still there. When we looked online about what to do about a smelly sink one of the suggestions was to call a plumber, so we did, but that didn't work. The biggest reason for the lower rating is that when he presented the invoice there was an added trip charge of $97. When I called to setup the appointment they said there was an hourly fee plus a charge for materials but nobody mentioned a trip charge. A $97 trip charge is a lot of money. Had I known that I would have called someone else.

Performed timely, courteous, and accurate service. I will definitely hire again to address my plumbing needs.

I apologize for the length of this review, however, I wanted to include enough detail that I hope will help anyone in need of this service circumvent the issues that we encountered and had to find out the hard and expensive way. Unfortunately, we had to learn the hard way/go through a couple of not so professional or honest companies before we found these good ones. It took a bit of research and homework but was worth it in the end. I hope this information will be valuable to others who find themselves in this situation. Scott from Jackrabbit plumbing was excellent. A real professional; he/his truck was well equipped... he had every tool, piece of equipment he needed (unlike the first 2 plumbers we brought in who didn't even have a ladder or maybe didn't want to get it off their truck). And most importantly, as it says on the side of his truck... he was HONEST! Rate and travel charges were fair and reasonable. When he accidentally broke a piece on our washer, he said he would either turn over to his insurance or come back with the part and repair it... a real class act. We were referred to Jackrabbit by American Leak Detection Service from Stateline, NV, who also was excellent, btw. It was nice to have a more "scientific" approach to finding the leak, e.g. they used the inert gas helium to pressurize the system and a helium detector to hone in on the specific area with the problem vs. cutting open all of the walls and spraying with a soapy solution as had been used/recommended by the others who diagnosed/quoted the job. They found the leak within an hour of when they arrived. Fyi, Scott indicated that he also had a leak detector which used CO2, similar I imagine to American Leaks Helium detection which also may have been a viable alternative. Evidently, a professional plumber has this in his tool bag/has the capability to do smart detection as well. He did use CO2 via a tank he carried with him to pressurize the system, which probably aided him in confirming the leak as well. Again, he was well equipped and very professional. Unfortunately, we had two other not very professional (or honest) plumbing companies come in and used the "soapy water" "old school" approach using only compressed air to pressurize the system, opened our wall for no reason, tore apart our fireplace, and were no closer to finding the leak than when they started not to mention left a gaping hole in the wall, a huge mess in our living room, and were very expensive for basically achieving nothing. And, they wanted to open more walls and recommended cutting/capping pipe to find the leak; I'm sure this would most likely have been the most expensive approach which worked out well for them, not so well for us. We figured that there had to be a better way. Btw, I will be posting appropriate reviews of these Angie List A+ Certified/A rated providers (Ha! Very misleading and not reliable at all!) re: what I thought of their service and character; see Angie's list and/or Yelp for these reviews. Scott did use soapy water to confirm the leak, however, didn't have to track the leak that way or cut pipes to isolate the issue as he was informed as to where to look vs. the approach that recommended by our first 2 plumbers diagnosis. I still have to wonder why these other plumbers couldn't find the leak (it was a significant leak) with the soapy water as it evidently was easily identified by Scott when he used the soapy water (albeit, Scott did know where to look, however, he indicated it was very visible even with soap and water!?). It would appear they just wanted to spend as much time as possible just "looking" for the leak; might as well tear out a few walls while we're at it, right!? It's all billable!? We have a slab floor, so all of our pipes are in the attic with drops to each area requiring service, e.g. kitchen stove, dryer, etc. The leak was in the 90 directly above the dryer which should have been one of the first places it should have been found... fairly easily. Jackrabbit/Scott was then able to confirm the source of the leak; he came right in, confirmed the issue and fixed it promptly. There was minimal invasive wall cutting; he cut into the wall only for what was needed, had the right too to cut the wall, and did a clean cut which will be more easily repairable. Honest and professional. He even had his own ladder... imagine that! We will use Jackrabbit for all of our plumbing needs in the future.

I have used Jackrabbit plumbing since I have been back home (14 years) they are always on time, work quickly but efficiently, and always are extremely respectful.  I along with my wife Peggy watched about the new water heaters so we decided it was time to get a new one; glad we did. John took out the old and put-in the new in just over 2 1/2 hours. He used new parts and masterfully coupled the pipes together. He took the old water heater away so we did not have to figure out what to do with it. This new one should last as long as this one did. We replaced it not because it was not working but, because it was 20 years old...I'm glad we did. When it was moved rust just fell from the underside. It was time and I'm glad I did it.

Timely and professional

unknown

They responded right away. Found the problem.  Cleaned out the drain from our roof as we didn't have one in the ground. Very professional and worked quickly.

It went quite well. The fellow that came out and did the work was very knowledgeable and helpful. It was a reasonable price. They knew what had to be done to get it up to code because it is an older house. The previous water heater didn't have an expansion tank or earthquake straps. It didn't have the pan and things that were needed for code. I was quite pleased. He had to get under the house and drill some holes through the wall to get the overflow out of the house because the area where the water heater was didn't have a drain in the floor. He was the least expensive.

They came out and they were very good about it, very courteous. They were actually the only people that could come out and see me within 24 hours. I don't have any complaints with them, and I would recommend them to other people.

He was fast, knew what he was doing and then because I was to be charged $80.00 an hour asked if there was anything else I needed looking at.  He was quick, competent and courteous.  I used them a couple of years ago when my pipes froze.  I will always call them first.  I believe they are an honest company.

The price was reasonable. I spent about $1000.